Manager, Store Upper Canada Mall

Freedom Mobile; Canada; On-site; CAD 50,000 - 80,000; Full time

Job summary

Freedom Mobile Inc. is seeking a Store Manager to lead a busy retail location in Canada. You will foster a positive team environment, set objectives, coach staff, and drive top performance through superior customer service and strong store operations.

Your day includes mentoring employees, resolving customer issues, coordinating scheduling and recruitment, and communicating company initiatives to staff. The role emphasizes leadership and continuous development within a dynamic retail team.

Qualifications

• This role requires leadership and customer service excellence in a retail environment.
• Ability to coach and mentor team members to achieve store goals.
• Strong communication skills and the capacity to manage performance.
• Focus on scheduling, recruitment and operational efficiency.
• Customer issue resolution and retention through effective action.

Responsibilities

• Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development
• Provide frequent coaching and mentoring to ensure the success of each employee and the team
• Empower your employees to perform to the best of their abilities in creative and engaging ways
• Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement
• Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers
• Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff
• Ensure efficient store operations through effective scheduling and recruitment

Job description

Company Description

At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Job Description

We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through efficient supervision, goal setting and phenomenal customer service.

A typical day

Your primary daily interactions will be with Freedom Mobile customers and your team! As a Store Manager, you will…

• Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development
• Provide frequent coaching and mentoring to ensure the success of each employee and the team
• Empower your employees to perform to the best of their abilities in creative and engaging ways
• Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement
• Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers
• Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff
• Ensure efficient store operations through effective scheduling and recruitment

Additional Information

• Salary: Commensurate with qualifications and experience.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
• This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute!

We value your uniqueness!

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.