Manager, Store Upper Canada Mall

Freedom Mobile Inc.; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Job summary

Freedom is seeking a Store Manager to join one of our retail locations in Canada on a full-time basis. You will lead a team, drive store performance, and deliver exceptional customer service while maintaining a positive work environment.

As a Store Manager, you will coach staff, set objectives, manage performance, and handle scheduling and recruitment to ensure smooth store operations. We value leadership, teamwork, and a commitment to customer satisfaction.

Qualifications

• Experience leading a retail team and driving store performance.
• Strong customer service and problem-solving skills.
• Ability to coach and mentor employees.
• Excellent scheduling and recruitment abilities.

Responsibilities

• Lead and empower the team to deliver exceptional customer service.
• Coach and mentor employees for success.
• Set objectives and manage performance.
• Resolve customer issues to retain customers.
• Communicate issues to executives and relay initiatives.
• Ensure efficient store operations through scheduling and recruitment.

Skills

Leadership

Coaching

Customer service

Job description

At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Short Description

Job Description

The role

We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through efficient supervision, goal setting and phenomenal customer service.

A typical day

Your primary daily interactions will be with Freedom Mobile customers and your team! As a Store Manager, you will…

• Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development
• Provide frequent coaching and mentoring to ensure the success of each employee and the team
• Empower your employees to perform to the best of their abilities in creative and engaging ways
• Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement
• Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers
• Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff
• Ensure efficient store operations through effective scheduling and recruitment

Additional Information

• Salary:Commensurate with qualifications and experience.
• Participate inprojects that make an impactand take on challenges that will allow you to surpass yourself.
• Develop your full potential andimagine what you can become within Quebecor’s familythrough our various career opportunities.
• This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.