Manager, Store Vaughan Mills

Freedom-Mobile; Vaughan; On-site; CAD 55,000 - 85,000; Full time

Job summary

Freedom Mobile in Canada is seeking a Store Manager to lead one of our retail locations on a full-time basis. You will create a positive team environment, drive morale, and boost store performance through effective supervision and customer service excellence.

Your day-to-day includes coaching and mentoring staff, setting clear objectives, resolving customer issues, and coordinating scheduling and recruitment to ensure smooth operations.

Qualifications

• Experience in retail management at a store level is required.
• Wireless industry experience is preferred.
• Post-secondary diploma/degree is an asset.

Responsibilities

• Lead and empower store team to achieve morale, development, and performance goals.
• Provide coaching and mentorship to ensure success of employees and the team.
• Set clear objectives, give direction, and take corrective action for performance improvement.
• Own customer issue resolution and take swift action to retain customers.
• Communicate issues and initiatives clearly to staff and coordinate scheduling and recruitment to ensure efficient store operations.

Skills

Retail store management

Leadership

Coaching & mentoring

Customer service

Education

Post-secondary diploma/degree

Job description

At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Job Description

The role

We are currently looking for a Store Manager to join one of our exciting Retail locations on a full-time basis! Our successful candidate will create and support a positive team environment that builds morale and encourages top performance while improving store performance across all metrics through efficient supervision, goal setting and phenomenal customer service.

A typical day

Your primary daily interactions will be with Freedom Mobile customers and your team! As a Store Manager, you will…

• Be a natural leader and empower others to succeed in their job while encouraging a culture conducive to teamwork, continuous learning and growth and development
• Provide frequent coaching and mentoring to ensure the success of each employee and the team
• Empower your employees to perform to the best of their abilities in creative and engaging ways
• Set clear objectives, give direction and take corrective action as part of effective performance management with a commitment to improvement
• Take ownership for resolving all customer issues, with the ability to take swift and appropriate action in order to retain customers
• Clearly communicate issues and opportunities to executives and effectively relay company initiatives to staff
• Ensure efficient store operations through effective scheduling and recruitment

Qualifications

• Minimum 2-3 years of progressive retail experience in a management role
• Previous experience in the wireless industry is preferred
• Post-secondary diploma/degree an asset

Additional Information

• Salary:Commensurate with qualifications and experience.
• Participate inprojects that make an impactand take on challenges that will allow you to surpass yourself.
• Develop your full potential andimagine what you can become within Quebecor’s familythrough our various career opportunities.
• This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.