Manager, Store II

Vision Expert; Toronto; On-site; CAD 64,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Quarterly bonuses

Optical coverage in benefits

Job summary

BonLook in Toronto Eaton Centre is seeking a Store Manager to lead daily store operations, coach a high-performing team, and ensure exceptional customer experiences. This full-time role demands evening/weekend availability and a strong focus on operational excellence within a fashion-forward eyewear environment.

You will collaborate with leadership to drive store performance, implement initiatives, and foster a positive, collaborative culture while delivering top-notch service.

Qualifications

• Availability to work evenings and weekends.
• College degree or equivalent experience.
• 2-4 years of management or supervisory experience.
• Previous experience in customer service and retail preferred.
• Understanding of operations, processes, and business performance.
• Proficiency with technology and computers, including MS Office Suite.
• Proven ability to inspire, coach, and mentor a team while driving organizational goals and delivering exceptional customer experiences.
• A collaborative, adaptable, proactive team player with a growth mindset, able to manage changing priorities effectively.
• Excellent organizational, time management and multitasking skills.
• Outstanding oral and written communication skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Knowledge of optical theory and eyewear merchandise is asset.

Responsibilities

• Lead daily store operations to deliver exceptional customer experiences and align with company strategy, goals, and values.
• Coach and mentor team members to enhance their skills, performance, and knowledge.
• Collaborate with Regional Manager to strengthen leadership capabilities and achieve store objectives.
• Build and inspire motivated, high-performing teams aligned with organizational goals.
• Foster a positive, collaborative work environment by providing clear direction and cultivating a shared vision.
• Motivate and influence team members by empowering them, creating enthusiasm, and gaining support to achieve store objectives.
• Foster open communication through active listening and promoting a transparent, trust-based culture.
• Drive store development by improving procedures, implementing initiatives and optimize customer care and store performance.
• Champion company initiatives, evaluate their effectiveness, and implement best practices to strengthen and enhance the brand.
• Deliver exceptional customer service, ensuring a positive customer experience and creating value for every customer.
• Support store operations by performing additional duties as required.

Skills

Team leadership

Customer service

Retail management

Time management

Organizational skills

Communication

MS Office

Growth mindset

Education

College degree or equivalent

Job description

Our BonLook - Toronto Eaton Centreis looking for someone like you to bring your exceptional skills and experienceand join us as aStore Manager, to fill an existing vacancy!

This position is afull-time role working40 hours per week.Our store is openMonday to Sundayevening and weekend availability is required.

In this role, you’ll play a pivotal role in driving operational excellence and fostering a customer-focused environment. You’ll empower staff, optimize store performance, and enhance the lives of customers in a dynamic, rewarding, and collaborative environment! Join a team passionate about fashion-forward eyewear and making a meaningful difference!

WhatYou’llDo

• Leaddailystoreoperationsto deliverexceptional customer experiencesand alignment with company strategy, goals, and values
• Coachand mentorteam members to enhancetheir skills,performance, and knowledge
• Collaborate with Regional Manager tostrengthenleadershipcapabilities andachieve store objectives
• Buildand inspiremotivated, high-performingteams aligned with organizational goals
• Foster apositive, collaborative workenvironmentbyprovidingclear direction and cultivatinga shared vision
• Motivate and influenceteam membersby empoweringthem, creatingenthusiasm, and gainingsupport toachievestore objectives
• Fosteropen communicationthroughactivelisteningandpromoting atransparent, trust-based culture
• Drive store development by improving procedures,implementinginitiativesandoptimizecustomer care and store performance
• Champion company initiatives,evaluate theireffectiveness,and implement best practices tostrengthenand enhance the brand
• Deliver exceptional customer service, ensuring a positive customer experience and creating value for every custome
• Support store operations by performingadditionalduties asrequired

What You Bring

• Availability to work evenings and weekends
• College degree or equivalent experience
• 2-4 years of management or supervisory experience
• Previousexperience in customer service and retail preferred
• Understanding of operations, processes, and business performance
• Proficiencywith technology and computers, including MS Office Suite
• Proven ability to inspire, coach,and mentor a team while driving organizational goalsand delivering exceptional customer experiences
• A collaborative, adaptable, and proactive team playerwith a growth mindset,able to manage changing priorities effectively
• Excellent organizational,time managementand multitaskingskills
• Outstanding oraland written communication skills
• Ability to multi-task and thrive in a fast-paced environment
• Knowledge of optical theory and eyewear merchandise is considered an asset

How You'll Benefit

• Competitive wages including quarterly bonuses
• A comprehensive benefits package that includes optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

AtBonLook,a division ofFYihealthgroup,we believe that eyewear should keep up with you and elevate your look. Be bold, be fierce; be you. Exclusive fashion-forward eyewear at accessible price points, wrapped in a modern experience in-store and online. BonLookdefines itself as the ultimate destination for trendy frames imagined and designed in Montreal. AtBonLookyou'llhave a meaningful impact on people's lives and have fun doing it.

AtFYihealthgroup, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they berequired, at any point in the application process. If you require an accommodation, please letus know. All accommodation information will be kept confidential and used to ensure an accessible candidate experienceand team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $63,900 to $79,900 annually, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedications to our team's overall well-being and growth.