Manager Store

Sobeys; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading retail company seeks a Store Manager in Toronto to lead operations in a high-volume store environment. Responsibilities include overseeing team management, customer engagement, and financial performance. Ideal candidates will have strong leadership skills and a background in retail operations, ensuring excellence in service and strategy execution.

Qualifications

• 3 to 5 years experience as a Department Manager.
• Full knowledge of retail operations.
• Ability to create a coaching culture.

Responsibilities

• Provide strategic direction and manage store operations.
• Lead and develop the store team for superior customer service.
• Ensure compliance with policies, safety, and regulatory requirements.

Skills

Communication

Leadership

Customer Service

Education

High School Diploma

Tools

Microsoft Office Suite

SAP

Job description

The Store Manager will provide and communicate the strategic direction and vision for the store. The Store Managr will manage all facets of store operations and ensure operational excellence in retail merchandising, inventory management, employee engagement, and customer engagement and relations. The Store Manager will coach and develop the store team to provide superior customer service and shopping experiences achieved through execution of strategy, customized for the local market in an engaging working environment, while achieving budgeted financial results.

Provides direction and leadership for store where volume is $10M in annual sales or higher

Here’s where you’ll be focusing:

People Leadership

• Create a coaching and development culture for all store employees which embraces a passion for food

• Oversee total store talent management including recruitment, succession planning, orientation, training, performance management, and compensation

• Ensure the communication of operational requirements/ changes and store vision to total store

Customer Offering

• Understand and respond to local market needs and competition

• Ensure superior execution of the retail commercial program and provide feedback and recommendations to appropriate parties

• Role model, coach, and reinforce customer service expectations on a daily basis for all staff

• Ensure community presence by working with store management and community partners to host/ support community events

• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit

• Execute winning conditions as required

Policy/ Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered

• Responsible for ensuring that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained

Financial

• Participate with local store marketing to identify and capitalize on opportunities within store/ market

• Responsible to ensure efficient operation of the business to achieve all financial targets and deliver on budgeted KPI’s

Personal/ Professional Development

• Thoroughly understand all relevant company programs and attend training as required

• Maintain knowledge of current industry trends

Employee Engagement

• Be known as the “employer of choice” by actively supporting an environment of employee engagement

Other Duties

• Order equipment

• Coordinate maintenance of store equipment and repairs

• As requested by the company

What you have to offer:

• Above average oral and written communication skills

• Full knowledge of retail operations and skills throughout the total store

• Proficient use of the Microsoft Office Suite
• Working knowledge of SAP
• High School Diploma

• Three to five years experience as a Department Manager

About the company

Sobeys Inc. is the second largest food retailer in Canada, with over 1,500 stores operating across Canada under a variety of banners.

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