Manager, Staff Support

Saskatchewan Cancer Agency; Saskatoon; On-site; CAD 44,000 - 57,000; Full time

Job summary

Saskatchewan Cancer Agency is seeking a Support Staff Manager to coordinate staff schedulers, clinic assistants, and treatment schedulers within the Systemic Therapy & Outpatient Services department. The role ensures efficient, high-quality, patient-centered service delivery under leadership direction.

The position requires two years of complex scheduling experience and prior management experience, plus relevant health-field education.

Qualifications

• Education: Medical Office Administration certificate or equivalent.
• Experience: two years of complex scheduling experience and prior management experience.
• Skills: ability to communicate clearly, supervise staff, and manage multiple tasks.

Responsibilities

• Coordinate and supervise staff schedulers, clinic assistants, and treatment schedulers to ensure efficient service delivery.
• Manage appointment volumes and data recording with high accuracy.
• Collaborate with clinical and administrative teams to support staffing, scheduling, and operational planning.
• Maintain confidentiality and ensure compliance with policies and collective agreements.

Skills

Staff scheduling

Team leadership

Communication

Organizational skills

Confidentiality

Data entry

Education

Medical Office Administration

Secretarial/Office Education

Medical Terminology

Health-field training

Job description

Closure Date: October 6, 2026, 11:59 PM CST

Position #: 9014337

Union: Out of Scope

Department: Systemic Therapy & Outpatient Services

Type: Full-time regular

Expected Start Date: October 19, 2026

FTE: 1

Shift Information: Days

Number of Hours per Rotation: In a 1-week rotation: 5 shift(s) of 7.5 hours

Salary: $31.66 to $41.1574 (2 step range)

GENERAL ACCOUNTABILITY:
The Support Staff Manager is accountable for the effective coordination, supervision, and performance management of staff schedulers, clinic assistants, and treatment schedulers to ensure the delivery of efficient, high-quality, and patient-centered services within the Systemic Therapy & Outpatient Services department under the direction of the director.

This role provides operational leadership in staffing, clinical support activities, and resource management while fostering a positive work environment that promotes staff development, teamwork, safety, and service excellence. Working collaboratively with clinical and administrative leaders, the Support Staff Manager ensures alignment with organizational goals, adherence to applicable policies and collective agreements, and supports continuous improvement in service delivery and patient care processes.

The Manager is responsible for scheduling and coordinating a variety of activities, including managing #FULL appointments, facilitating additional clinics, and organizing procedure bookings. To ensure timely and efficient appointment scheduling, the incumbent collaborates closely with department staff, medical services, Community Oncology Program of Saskatchewan, pharmacy, and radiation therapy departments, as well as patients and their families. This role requires a high degree of accuracy in collecting and recording appointment volumes and related statistical data.

QUALIFICATIONS:
Education:

• Medical Office Administration certificate (OR) Office Education/Secretarial certificate plus completion of a Medical Terminology course (OR) completed two (2) years of training in a health-related field.

Experience:

• Two (2) years recent experience within the past five years of performing complex scheduling (patient and/or staff scheduling).
• Previous management experience utilizing the #Full report to support workload management, operational planning, and decision-making is required.
  

SKILLS AND ABILITIES:

• Ability to assume responsibility for work over others daily.
• Proficiency with a variety of computer systems and software applications.
• Ability to interpret detailed information and communicate factual information effectively both orally and in writing.
• Human relations skills required to empathize with complaints and/or concerns and establish rapport with patients, the public, staff within your area of responsibility and other departments.
• Demonstrates leadership skills.
• High level judgment and problem-solving skills are required to select the most appropriate action from a variety of alternatives.
• Strong organizational skills and the ability to prioritize workload.
• Ability to work independently.
• Ability to manage multiple tasks in various stages of completion according to priorities.
• Maintain confidentiality.
• Accuracy of fine motor movements for typing/data entry is required.
• Ability to critically think.
• Knowledge of culturally responsive care for First Nations and Métis people.

About Us

Mission: To provide leadership in cancer control for the people of Saskatchewan through prevention, early detection, treatment and research. Vision: A healthy population free from cancer.

Additional Information

The successful applicant must provide a Criminal Record Check (with Vulnerable Sector Search, if applicable) on or before date of hire. The Criminal Record Check clearance must be dated within three (3) months of the hire date.

We work together to improve our health and well-being. Every day. For everyone.

We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.

We are committed to the Truth and Reconciliation Commissions Calls to Action.

We work in the spirit of truth and reconciliation, acknowledging Saskatchewan as the traditional territory of First Nations and Métis People.