Manager, ServiceNow Technical Lead

KPMG Canada; Ottawa; On-site; CAD 101,000 - 127,000; Full time

Job summary

A leading company is seeking a Manager, ServiceNow Technical Lead to join their dynamic team. This role involves designing ServiceNow solutions, leading implementation projects, and mentoring junior staff. The ideal candidate will have strong technical skills, experience in service management, and excellent communication abilities. A Bachelor's degree is required, and fluency in French is a plus. The expected salary range is competitive, reflecting the skills and qualifications required for this position.

Qualifications

• 3-5 years of experience with ServiceNow.
• At least 2 years in a technical lead role.
• ServiceNow certifications are a plus.

Responsibilities

• Design and implement a comprehensive ServiceNow solution.
• Lead ServiceNow implementation projects.
• Coach and support a team of junior developers.

Skills

Problem Solving

Communication

Relationship Management

Education

Bachelor’s degree in a related field

Master’s degree

Tools

JavaScript

HTML

CSS

XML

REST/SOAP

Visio

PowerPoint

Word

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

Our Enterprise Solutions Practice is seeking a dynamic Technical Lead for our ServiceNow team nationally. We are looking for candidates passionate about service management and automation, with hands-on technology experience, strong communication skills, and the ability to see the big picture and fit with our culture.

What You Will Do

• Design and implement a comprehensive ServiceNow solution.
• Assist in client ServiceNow architecture design.
• Coach and support a team of junior developers.
• Lead ServiceNow implementation projects.
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.
• Ensure timely engagement management, delivering client deliverables on time, within budget, and with high quality.
• Assist in client pursuits and proposal development with support from senior leadership, collaborating to create thought leadership, white papers, and other assets.
• Work with clients to assess current processes and tools, define ServiceNow requirements, and develop and configure the platform.
• Support the team responsible for ServiceNow implementation and administration, including managing configurations, gathering requirements, developing workflows, and QA testing.

What You Bring To The Role

• 3-5 years of experience with ServiceNow.
• At least 2 years in a technical lead role.
• Experience leading a team and mentoring junior staff.
• ServiceNow certifications are a plus.
• Proficiency in scripting with JavaScript, HTML, CSS, XML, REST/SOAP.
• Knowledge of Business Rules, Script Includes, UI Actions, and scripted components.
• Ability to customize UI and Service Portal.
• Experience with integrations and migrations.
• Strong understanding of ServiceNow administration and large-scale implementations.
• Ability to troubleshoot effectively.
• Experience working with stakeholders, demonstrating relationship management skills.
• Skills in workshop facilitation and documentation, with proficiency in Visio, PowerPoint, Word.
• Bachelor’s degree in a related field; Master’s is an asset.
• Strong problem-solving skills.
• Excellent communication skills, including presentation skills.
• Fluency in French is a plus.

KPMG BC Region Pay Range

The expected salary range is $101,000 to $127,000, possibly with bonuses. Salary is based on location, skills, and qualifications. We offer a comprehensive Total Rewards package.

Our Values

Integrity, Excellence, Courage, Together, For Better

KPMG is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified candidates and aim to create a respectful, accessible workplace.

Adjustments and Accommodations

We support an inclusive recruitment process. Adjustments or accommodations can be requested at any stage. Contact KPMG’s Employee Relations Service at 1-888-466-4778 for support.