Senior Manager, Business Continuity and Resilience Risk

Manulife; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Health benefits

Flexible work environment

Professional development

Job summary

Manulife is seeking a Senior Manager, Operational Resilience to lead multi-year strategic programs, partner across segments and geographies, and provide 2nd line oversight of business continuity. You will drive policy development, risk reporting, and governance engagement with senior leadership.

The role emphasizes designing and maturing resilience programs, stakeholder collaboration, and data-driven decision making in a complex global operating model. Hybrid work in Canada is available.

Qualifications

• 8+ years of experience in Business Continuity, operational resilience, or risk management in financial services.
• Bachelor's degree in finance, accounting, business administration, or a related field.
• Proven track record of developing and implementing resilience strategies.
• Expert knowledge of risk management principles, best practices, and tools.
• Strong understanding of financial services regulations and interfacing with internal partners.
• Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management.
• Strong problem-solving and strategic thinking capabilities.
• Experience leading cross-functional teams and managing projects.

Responsibilities

• Maintain and evolve Manulife’s Business Continuity Risk Standard, KRIs and controls.
• Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity.
• Design processes and tools to support the first line of defense management of Business Continuity Risk.
• Research industry-related trends, regulations, and best practices.
• Develop execution strategy for the Business Continuity Management program by collecting and analyzing data, applying best practices, and synthesizing recommendations.
• Lead stakeholder management with cross-functional stakeholders to socialize issues and implement solutions.
• Deliver through execution excellence and sound program management.
• Develop dashboards and reporting on risk posture and remediation actions.

Skills

Business Continuity

Operational Resilience

Risk Management

Financial Services

Regulations Knowledge

Communication Skills

Strategic Thinking

Cross-functional Leadership

Education

Bachelor's degree

Job description

Reporting into the AVP Operational Resilience, The Senior Manager, Operational Resilience is responsible for the success of strategic outcomes through the direct oversight, leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines, geographies, and value streams to ensure strategic objectives achieve intended outcomes. The Senior Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team and will be responsible to:

• Maintain and evolve Manulife’s Business Continuity Risk Standard, KRIs and controls.

• Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity

• Design processes and tools to support the first line of defense management of Business Continuity Risk

• Research industry-related trends, regulations, and best practices

This role will involve extensive partnership with stakeholders from all segments, functions, and business, thus will be a complex role with broad impact. Curiosity, good business judgment and ability to connect the dots in a complex operating model are key elements for this role.

Position Responsibilities:

• Support the development and maintenance of Business Continuity Management policies, standards and guidelines.

• Develop execution strategy for the Business Continuity Management program by collecting and analyzing data (internal and external), applying best practices, problem-solving, and preparing/synthesizing recommendations to share with the AVP and broader stakeholder group

• Lead stakeholder management with cross-functional stakeholders to socialize issues, develop strategies, drive the case for change and implement solutions

• Deliver through execution excellence and sound program management

• Support the development of various Business Continuity Program workstreams as well as ad hoc projects and risk programs

• Support the design, implementation and ongoing maintenance of the Business Continuity management system.

• Operate as 2nd line of defense to provide oversight and challenge over the ongoing BIA/BCP activities and reporting of risk posture, working with Segment Operational Risk Officers to help ensure timely and accurate resilience assessment outcomes

• Provide education and training to business, operations and technology resources to implement the business continuity management program(s) within their respective area.

• Develop dashboards and reporting and identify and ensure key operational risk and resilience exposures are reported and escalated to Senior Management and Governance / Risk Committees on a timely basis, and support review that mitigating actions and remediations are identified and taken as appropriate.

Required Qualifications:

• 8+ years of experience in Business Continuity, operational resilience, or risk management in financial services.

• Bachelor's degree in finance, accounting, business administration, or a related field.

• Proven track record of developing and implementing resilience strategies.

• Expert knowledge of risk management principles, best practices, and tools

• Strong understanding of financial services regulations and interfacing with internal partners.

• Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management.

• Strong problem-solving and strategic thinking capabilities.

• Experience leading cross-functional teams and managing projects.

• Ability to influence and deliver amidst ambiguity.

• Strong presentation and facilitation skills; comfortable addressing large and small audiences.

• Proven leadership experience and demonstrated ability to foster a high-performing culture.

• Solid experience in designing, implementing, and validating the effectiveness of operational controls.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Halifax, Nova Scotia

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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