Manager, Retail Execution & Field Operations

Belcan Corporation; Vaughan; On-site; CAD 90,000 - 100,000; Full time

Job summary

Belcan Corporation in Vaughan, ON is seeking a Retail Operations Manager to lead National Accounts execution across major partners. This field-oriented role requires developing KPIs, coaching Territory Managers and ensuring consistent in-store performance.

You will travel up to 50% across Canada, conducting weekend store visits during peak seasons and collaborating with Marketing, Supply Chain and Customer Service to drive operational excellence and enhanced customer experience.

Qualifications

• Bachelor's degree in Business, Marketing or a related discipline preferred.
• Minimum five years of experience in retail operations, sales, merchandising, or national accounts.
• Experience working with large retail customers within consumer packaged goods, home improvement or building materials is preferred.
• Bilingual English/French with excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Excel, PowerPoint and reporting tools.

Responsibilities

• Translate National Account strategies into consistent execution across major retail partners.
• Lead execution planning for promotions, merchandising programs, and store events.
• Develop field execution standards and monitor audits and KPIs.
• Own the Salesforce workflow by creating and tracking field tasks for Territory Managers.
• Coordinate cross-functional solutions with Marketing, Supply Chain and Customer Service.

Skills

Bilingual English/French

Analytical

Project management

Communication

Excel

PowerPoint

Salesforce

Education

Bachelor's degree in Business, Marketing or related discipline

Tools

Salesforce CRM

Microsoft Excel

PowerPoint

Job description

Description: Job Title: Retail Operations Manager
Permanent role
Full-Time permanent position
Location: Vaughan , ON
Postal code: L4K
Salary range :90-100k
Keywords: #retail.operations.manager #field.operations.manager #retail.sales.operations.manager
Salary range: 90-100k

National Accounts
Location: Vaughan, Ontario or Boucherville Quebec
Position Type: Full-Time, Permanent
Language: Must be bilingual
Travel: up to 50%

Position Summary

The Manager, Retail Execution & Field Operations will establish execution standards, develop field performance KPIs, drive accountability through Regional Sales Managers, identify operational improvement opportunities, and partner cross-functionally to continuously improve retail execution. This role will also collaborate closely with the Commercial Excellence & Training team to identify capability gaps, shape field training priorities, and measure the impact of training programs on execution and business performance.

As our retail partners continue to invest in the Professional Contractor segment, this role will also support the development and execution of retail strategies that strengthenfield capabilities and improve engagement with Pro customers.

This is a highly field-oriented role requiring regular travel throughout Canada (up to 50%) and extensive time spent in customer retail stores. To maintain a strong understanding of the customer and shopper experience during peak selling periods, the successful candidate will be expected to conduct store visits on a minimum of 10 weekends (Saturday and/or Sunday) each year during key selling seasons. Working closely with Territory Managers, Regional Sales Managers and retail customers, this role will evaluate execution, identify opportunities, gather competitive intelligence, coach best practices, and ensure National Account strategies are executed consistently and effectively across the retail network.

Key Responsibilities

Retail Execution

• Translate National Account strategies into consistent execution across major retail partners.
• Lead execution planning for promotions, merchandising programs, new product launches, seasonal events, planogram changes, displays and point-of-sale materials.
• Lead the execution of planograms, merchandising resets, off-shelf displays and other in-store merchandising initiatives to maximize retail impact and ensure customer compliance.
• Develop field execution standards and best practices that improve consistency and effectiveness.
• Monitor execution quality through store audits, field feedback and performance metrics.
• Ensure stores are prepared for key customer initiatives and promotional events.
• Partner with Territory Managers and Regional Sales Managers during store visits to identify opportunities, remove execution barriers and improve overall retail performance.

Field Performance & Operational Excellence

• Develop and manage standardized KPIs and scorecards for Territory Managers supporting major retail partners.
• Define execution standards for merchandising, promotional compliance, store coverage, associate training, inventory management and customer service.
• Analyze field performance and identify opportunities to improve execution effectiveness.
• Partner with Regional Sales Managers to review results, identify coaching opportunities and improve accountability.
• Lead continuous improvement initiatives that simplify execution and improve field productivity.
• Own the execution workflow within Salesforce by creating, assigning and tracking field tasks, priorities and KPI assignments for Territory Managers supporting National Accounts.
• Monitor task completion and execution compliance through Salesforce, providing visibility and reporting to National Account Managers and Regional Sales Managers.

Retail Operations

• Serve as the operational lead for National Accounts by proactively identifying and resolving issues impacting retail execution.
• Manage operational priorities including merchandising compliance, planogram execution, inventory concerns, fixture issues, promotional readiness and field communication.
• Coordinate cross-functional solutions with Marketing, Supply Chain, Customer Service and other business functions.
• Recommend operational improvements that enhance execution, improve efficiency and deliver a better customer experience.
• Ensure execution priorities are clearly communicated to the field and consistently followed through to completion.

Retail Capability & Pro Growth

• Partner with the Commercial Excellence & Training team to identify capability gaps and develop training priorities aligned with business objectives.
• Measure the effectiveness and business impact of training programs through defined KPIs and execution metrics.
• Support the development and execution of retailer Professional Contractor (Pro) strategies by creating field playbooks, execution standards and best practices.
• Monitor adoption of Pro initiatives and recommend improvements based on field insights, retailer feedback and performance data.

Business Planning & Analytics

• Provide field insights to support promotional planning, forecasting and inventory planning.
• Analyze execution metrics, retailer feedback and competitive activity to identify growth opportunities.
• Provide competitive pricing, assortment and marketplace insights to support category strategy, pricing decisions, promotional planning and customer business reviews.
• Develop reporting dashboards that measure execution performance, operational effectiveness and field productivity.
• Support National Account teams with operational insights and recommendations during customer business reviews.

Qualifications

• Bachelor's degree in Business, Marketing or a related discipline preferred.
• Minimum five years of experience in retail operations, sales, merchandising, category management or national accounts.
• Experience working with large retail customers within consumer packaged goods, home improvement or building materials is preferred.
• Bilingual (English/French) with excellent verbal and written communication skills.
• Strong analytical, project management and communication skills.
• Demonstrated ability to influence cross-functional teams without direct reporting authority.
• Advanced proficiency in Microsoft Excel, PowerPoint and reporting tools.
• Experience using Salesforce CRM or similar field execution platforms is considered an asset.
• Must be based in either Vaughan, Ontario or Boucherville, Quebec
• Ability to travel up to 50% across Canada, including frequent customer and retail store visits.

Success Measures

• Retail execution compliance.
• Territory Manager KPI performance.
• Promotional execution excellence.
• Successful execution of planograms, merchandising resets and off-shelf display initiatives.
• Timely completion and compliance of Salesforce field tasks and KPI assignments.
• Store readiness and merchandising standards.
• Operational issue resolution.
• Training effectiveness and capability development.
• Progress against Professional Contractor initiatives.
• Quality and timeliness of competitive pricing intelligence, market insights and actionable recommendations.
• Continuous improvement of retail execution processes.
• Positive feedback from customers and internal stakeholders.