Manager, Pro In-Store Program Development (Hybrid - Boucherville)

RONA; Boucherville; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

RONA is seeking a Manager, Pro In-Store Program Development to design, implement, and continuously improve programs and initiatives for the Pro In-Store business. You will serve as the CM lead for customer management platforms and drive digital transformation with the Pro team across Store Operations, Marketing, Loyalty, Technology, Finance, Legal and Customer Support.

You will manage program governance, define KPIs, and translate business needs into technical solutions while partnering with

Qualifications

• 3 to 5 years of experience in a similar role.
• Good understanding of the retail industry.
• Good understanding of the Pro business and customer management practices.
• Experience leading projects and managing multiple priorities simultaneously.
• Experience collaborating with cross-functional teams and stakeholders.
• Strong communication, presentation, and teamwork skills.
• Strong analytical skills with the ability to transform insights into actionable recommendations.

Responsibilities

• Lead the development and evolution of programs supporting the Pro In-Store business.
• Define KPIs and measure program effectiveness to drive continuous improvement.
• Design and optimize business processes, operating procedures, and governance standards.
• Act as the business lead for CRM and customer management platforms.
• Translate business requirements into functional and technology solutions.
• Partner with Technology teams to prioritize, test, and deploy system enhancements.
• Lead cross-functional projects from business case development through implementation.
• Manage project timelines, risks, resources, and stakeholder engagement.
• Develop change management, training, and communication strategies to support adoption.
• Build strong cross-functional partnerships and influence strategic business decisions through data-driven recommendations.

Skills

Project leadership

Cross-functional collaboration

Communication

Analytical thinking

Customer focus

Change management

CRM platforms

Salesforce knowledge

Bilingual (French & English)

Tools

Salesforce

Job description

• Our Hybrid Workplace Policy establishes that associates need to have a reliable transportation to and from our corporate head office located in Boucherville (Quebec), to come to the office on a regular basis.
• We require all our head office associates to be proficient in French, spoken and written.
• 3 days office / 2 days remote

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

Position Summary

The Manager, Pro In-Store Program Development is responsible for the design, implementation, and continuous improvement of programs, processes, and strategic initiatives that support the growth and operational excellence of the Pro In-Store business.

This role serves as the business lead and subject matter expert for customer management platforms, operational processes, and digital transformation initiatives. The manager partners closely with the different streams of the broader Pro team, Store Operations, Marketing, Loyalty, Technology, Finance, Legal, and Customer Support teams to deliver customer-centric solutions, improve operational efficiency, and support the organization’s growth objectives.

The role combines program management, business analysis, change management, process optimization, and strategic project leadership.

Key Responsibilities

• Lead the development and evolution of programs supporting the Pro In-Store business.
• Define KPIs and measure program effectiveness to drive continuous improvement.
• Design and optimize business processes, operating procedures, and governance standards.
• Act as the business lead for CRM and customer management platforms.
• Translate business requirements into functional and technology solutions.
• Partner with Technology teams to prioritize, test, and deploy system enhancements.
• Lead cross-functional projects from business case development through implementation.
• Manage project timelines, risks, resources, and stakeholder engagement.
• Develop change management, training, and communication strategies to support adoption.
• Build strong cross-functional partnerships and influence strategic business decisions through data-driven recommendations.

Frequent communications with internal/external partners and/or clients/employees outside of Québec.

What We’re Looking For

• 3 to 5 years of experience in a similar role.
• Good understanding of the retail industry.
• Good understanding of the Pro business and customer management practices.
• Experience leading projects and managing multiple priorities simultaneously.
• Experience collaborating with cross-functional teams and stakeholders.
• Strong communication, presentation, and teamwork skills.
• Excellent organizational and time management skills.
• Strong analytical skills with the ability to transform insights into actionable recommendations.
• Strong customer focus with a passion for enhancing the customer experience.
• Ability to influence decisions and drive change in a fast‑paced environment.
• Experience with CRM platforms and business systems, Salesforce is a strong asset.
• Spoken and written bilingualism, French and English.

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 childrens
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Electric car charging stations
• A fitness centre, sports activities, and showers
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.