Retail Client Manager

Concord National LLP; Mississauga; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health and dental benefits

Paid time off including vacation

Ongoing professional development opportunities

Job summary

Concord National LLP in Mississauga is seeking a Retail Client Manager to manage and grow a retail client portfolio. This hybrid role involves translating client objectives into actionable retail programs and ensuring effective market delivery. Ideal candidates will have 3+ years in a client-facing role within CPG or retail, strong analytical skills, and relationship-building abilities.

The compensation ranges from $85,000 to $100,000 CAD annually, offering comprehensive benefits and a collaborative culture focused on performance and long-term growth.

Qualifications

• 3+ years of experience in account management, operations, or a client-facing role within CPG, retail, or brokerage environments.
• Experience managing client relationships and delivering measurable business results.
• Strong relationship builder with a client-first mindset.

Responsibilities

• Drive growth with existing clients and foster new business opportunities.
• Identify, develop & execute key initiatives that deliver results.
• Monitor performance against revenue targets and improve results.

Skills

Relationship building

Analytical skills

Organizational skills

Communication skills

Education

3+ years in account management or client-facing role

Tools

Microsoft Excel

Job description

STACK Merchandising Full Time Mississauga, ON Hybrid $85,000 - $100,000 CAD per year

Concord National LLP is a leading Canadian food brokerage with over 50 years of experience helping brands grow. Through its three divisions, Concord National, Indigo Natural Products and Stack Merchandising, we provide sales, retail coverage, import, distribution and coast-to-coast merchandising services to support brands in major chains and independent stores nationwide.

Stack Merchandising, our field merchandising and retail execution division, partners with top CPG brands to drive in‑store excellence, ensure compliance and maximize retail performance nationwide.

We are currently seeking a Retail Client Manager based in Mississauga to support client growth, translate retail needs into executable programs, and drive measurable results across our retail network.

Why Join Us?

At Concord National LLP, you’ll work with trusted brands, collaborate with experienced professionals, and play a key role in shaping brand success at retail. We offer:

• A collaborative, performance‑oriented culture
• Opportunities to work with national retail partners and leading CPG brands
• Competitive compensation and benefits
• Long‑term career growth within a stable, respected organization

Our core values, Passion, Integrity, Adaptability, Initiative, Organizational Excellence, and Teamwork, guide everything we do.

The Opportunity

Reporting to the Senior Director, Stack Merchandising, the Retail Client Manager will manage and grow a portfolio of retail clients within Stack Merchandising, owning both performance and day‑to‑day client engagement. Acting as the key link between clients, internal teams, and field execution, you will translate client objectives into clear, actionable retail programs and ensure they are delivered effectively in market.

You will play an important role in building and adjusting retail plans, monitoring performance against revenue targets, and identifying opportunities to improve results. Success in this role requires strong business judgment, a data‑driven mindset, and the ability to build trusted relationships while coordinating multiple stakeholders and competing priorities.

Key Responsibilities

• Drives growth with existing clients & fosters new business opportunities within portfolio of assigned clients.
• Identifies, develops & executes key initiatives that deliver mutually beneficial results for STACK & clients.
• Partners with the Retail Operations & Reporting teams to develop action‑oriented Retail strategies that deliver results.
• Assists in establishing internal processes to measure KPI performance.
• Outlines data reporting requirements, analyzes business results, & reports key insights to shape future strategy.
• Manages communication between clients & Retail teams.
• Monitors & communicates with key stakeholders any new product introductions, programming changes, training initiatives, & special needs from the client to the field team.
• Responds to & resolves issues in a timely manner, balancing customer satisfaction, quality, and relevance.
• Seeks out & shares best practices.
• Supports new business development & other duties as assigned.
• Represents Concord National LLP as an ambassador who exemplifies our culture in all internal and external communications and interactions.

Qualifications

Education & Experience

• 3+ years of experience in account management, operations, or a client‑facing role within CPG, retail, or brokerage environments
• Experience managing client relationships and delivering measurable business results
• Experience working with cross‑functional teams and processes
• Experience in grocery, retail, or Walmart environments is an asset

Knowledge, Skills & Abilities

• Strong relationship builder with a client‑first mindset
• Highly organized with the ability to manage multiple priorities
• Strategic thinker with strong analytical capabilities
• Comfortable working with data and translating insights into action
• Strong communication and presentation skills
• Proficient in Microsoft Office, particularly Excel
• Self‑starter who can work independently while collaborating across teams
• Bilingual (English/French) is an asset

This hybrid role requires working at our Mississauga office two days per week, or more when business needs arise.

We offer a competitive total rewards package designed to attract and retain top talent, including:

• Base salary range of $85,000–$100,000, commensurate with experience
• Comprehensive health and dental benefits
• Paid time off, including vacation and personal days
• Ongoing professional development and growth opportunities

Additional Information

• Limited travel may be required

Ready to Make an Impact?

If you are a client‑focused, results‑driven professional who thrives on turning strategy into execution and delivering measurable impact, we’d love to hear from you.

Join Stack Merchandising and play a key role in shaping how retail programs are built, executed, and scaled across Canada.

Apply today and help shape the future of retail execution across Canada.