Manager, RESL Technology

Scotiabank; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a dynamic Manager/Product Owner to lead the digitization of mortgage processes. In this pivotal role, you will manage product delivery, collaborating with cross-functional teams to implement innovative solutions that enhance customer experience and drive bank profitability. Your leadership will guide the development of strategies that align with the bank’s vision, ensuring compliance and operational readiness. If you're passionate about transforming the mortgage landscape and thrive in a fast-paced environment, this opportunity is perfect for you. Join a purpose-driven team dedicated to making a difference in the lives of customers and communities.

Qualifications

• Expertise in mortgage operations and underwriting is essential.
• Strong leadership and relationship management skills are required.

Responsibilities

• Lead cross-functional teams to implement new features for mortgage technology.
• Manage project requirements and communicate updates to stakeholders.

Skills

Expert knowledge of mortgage products

Agile methodologies

Leadership skills

Problem-solving abilities

Organizational skills

Communication skills

Relationship management

Job description

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Senior Manager, Real Estate Secured Lending (RESL), this role manages the delivery capabilities in the Mortgage Technology environment against the Real Estate Secured Lending product vision. The Manager/Product Owner assumes end-to-end ownership for various products by leading cross-functional teams to conceptualize, define, and implement new features. Leveraging their ability to organize and motivate teams, they will work with our RESL business partners, IT&S partners, and other key stakeholders to translate client journey directives into actionable backlog deliverables and follow through to completion. You will be responsible for executing and driving the strategy roadmap, ensuring we are delivering on the RESL and Scotiabank strategic initiatives while ensuring all activities conducted are in compliance with governing regulations, internal policies, and procedures.

The Manager/Product Owner will take a critical role in the development and implementation of key short- and long-term strategies and initiatives related to the digitization and automation of the mortgage process. Collaborates with various working teams and works closely with all relevant stakeholders to ensure operational readiness and change management requirements have been fully implemented within expected timeframes. This individual exhibits a high degree of flexibility, attention to detail, results focus, and can effectively manage numerous competing priorities. The role works collaboratively with technology partners and key stakeholders to deliver capabilities and feature enhancements for the product vision with a strong emphasis on customer impacts. Critical to the role is working as part of a team and prioritizing and aligning the product backlog for RESL.

Responsibilities include:

1. Defining project requirements, obtaining/incorporating stakeholder feedback, leading change management activities and concept testing.
2. Managing the timing and logistics of implementation, acting as subject matter expert by providing content and feedback for required communication and training materials.
3. Providing management with timely updates through progress reporting, and providing guidance to project team members in the RESL Technology team.
4. Managing the implementation and communication of new strategies and the change management effort to communicate change in current processes, disciplines, and systems that support the ongoing development and implementation of RESL initiatives.
5. Collaborating with Subject Matter Experts (SMEs) to define system and process requirements, develop implementation and change management plans, and detail specific tactics to address opportunities and barriers.
6. Providing stakeholders and leadership with regular project updates/reporting identifying the progress on milestones and all associated risks or known obstacles.
7. Developing innovative solutions and concrete plans that create value for the customer and drive Bank profitability and productivity.
8. Managing the development and product implementation, including the required training and change management for end users and stakeholders.
9. Identifying the key ‘user experience’ metrics and performance indicators.
10. Coordinating efforts across all project streams to ensure stakeholders have an understanding of the dependencies and linkages between each deliverable and projects.
11. Managing and supporting the rollout of the product solution into all channels.
12. Developing, coordinating, and approving content for all related communication and training materials to support implementation and ongoing sustainment.
13. Sourcing, analyzing, and consolidating all relevant user and stakeholder feedback and incorporating it into recommendations and future development releases.
14. Providing ongoing post-implementation support to all stakeholders to ensure successful execution and sustainment.
15. Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
16. Championing a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
17. Being part of and fostering a high-performance and inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. Expert knowledge of mortgage products, policies, underwriting, and all mortgage operations.
2. Experience working in an Agile environment, or with development teams directly, with a strong understanding of agile methodologies.
3. Strong leadership skills to lead and motivate the project team without direct authority and excellent skills in relationship and project management.
4. A high degree of flexibility to adapt to a wide variety of tasks and changing priorities.
5. Strong problem-solving abilities with the ability to source and interpret data, perform analyses, and make informed recommendations and decisions.
6. Excellent organizational and analytical skills with strong attention to detail.
7. Proven ability to take initiative within a large organization to build strong relationships based on outstanding communication and interpersonal skills.
8. Strong ability to engage and influence stakeholders at different levels in the organization.
9. Ability to communicate complex concepts in easy-to-understand terminology to diverse audiences.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.