Manager, RESL Technology

Scotiabank; Old Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Manager/Product Owner to lead the Mortgage Technology team. This role is vital in shaping the future of Real Estate Secured Lending by driving strategic initiatives and collaborating with diverse teams. You will leverage your expertise in mortgage operations and Agile methodologies to enhance customer experiences and ensure compliance with regulations. If you thrive in a fast-paced, inclusive environment and are passionate about making a difference in the mortgage process, this is the perfect opportunity for you to shine and contribute to meaningful change.

Qualifications

• Expert knowledge of mortgage products and operations.
• Experience in Agile environments and leading project teams.

Responsibilities

• Manage the design and implementation of strategic initiatives.
• Collaborate with cross-functional teams and manage project backlogs.
• Provide regular updates and support post-implementation.

Skills

Mortgage products knowledge

Agile methodology

Leadership skills

Problem-solving

Organizational skills

Stakeholder engagement

Communication skills

Job description

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Senior Manager, Real Estate Secured Lending (RESL), this role manages the delivery capabilities in the Mortgage Technology environment against the Real Estate Secured Lending product vision. The Manager/Product Owner assumes end-to-end ownership for various products by leading cross-functional teams to conceptualize, define, and implement new features. Leveraging their ability to organize and motivate teams, they will work with our RESL business partners, IT&S partners, and other key stakeholders to translate client journey directives into actionable backlog deliverables and follow through to completion. You will be responsible for executing and driving the strategy roadmap ensuring we are delivering on the RESL and Scotiabank strategic initiatives while ensuring all activities conducted are in compliance with governing regulations, internal policies, and procedures.

The Manager/Product Owner will take a critical role in the development and implementation of key short- and long-term strategies and initiatives related to the digitization and automation of the mortgage process. Collaborates with various working teams and works closely with all relevant stakeholders to ensure operational readiness and change management requirements have been fully implemented within expected timeframes. This individual exhibits a high degree of flexibility, attention to detail, results focus, and can effectively manage numerous competing priorities. The role works collaboratively with technology partners and key stakeholders to deliver capabilities and feature enhancements for the product vision with a strong emphasis on customer impacts. Critical to the role is working as part of a team and prioritizing and aligning the product backlog for RESL.

Responsibilities include:

1. Defining project requirements, obtaining/incorporating stakeholder feedback, leading change management activities, and concept testing.
2. Managing the timing and logistics of implementation.
3. Acting as subject matter expert by providing content and feedback for required communication and training materials.
4. Providing management with timely updates through progress reporting.
5. Providing guidance to project team members in the RESL Technology team.

Is this role right for you? In this role, you will:

1. Responsible for the design and implementation of key long and short-term strategic initiatives within the mortgage lab and RESL.
2. Collaborate with cross-functional teams with representation from multiple business lines and channels.
3. Manage the implementation and communication of new strategies and the change management effort.
4. Manage a backlog and new change initiatives through the creation of communication material and messaging.
5. Manage and support ongoing processes and activities by completing assigned tasks.
6. Collaborate with Subject Matter Experts (SMEs) to define system and process requirements.
7. Provide stakeholders and leadership with regular project updates/reporting.
8. Develop innovative solutions and concrete plans.
9. Manage the development and product implementation, including training and change management for end users.
10. Identify the key ‘user experience’ metrics and performance indicators.
11. Coordinate efforts across all project streams.
12. Manage and support the rollout of the product solution into all channels.
13. Develop, coordinate and approve content for all related communication and training materials.
14. Source, analyze, and consolidate all relevant user and stakeholder feedback.
15. Provide ongoing post-implementation support to all stakeholders.
16. Understand how the Bank’s risk appetite and risk culture should be considered.
17. Champion a client-focused culture to deepen client relationships.
18. Be part of and foster a high-performance and inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. Expert knowledge of mortgage products, policies, underwriting, and all mortgage operations.
2. Experience working in an Agile environment, or with development teams directly.
3. Strong leadership skills to lead and motivate the project team.
4. A high degree of flexibility to adapt to a wide variety of tasks.
5. Strong problem solver with the ability to source and interpret data.
6. Excellent organizational and analytical skills with strong attention to detail.
7. Proven ability to take initiative within a large organization.
8. Strong ability to engage and influence stakeholders.
9. Ability to communicate complex concepts in easy-to-understand terminology.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.