Manager, RESL Technology

Scotiabank; Old Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a purpose-driven team at a leading bank in the Americas, where you will play a critical role in managing mortgage technology initiatives. This position involves collaborating with cross-functional teams to implement strategic projects that enhance customer experiences and drive profitability. You will leverage your expertise in mortgage products and agile methodologies to lead teams, manage project backlogs, and ensure compliance with regulations. If you're passionate about making a difference and thrive in a dynamic environment, this role offers a unique opportunity to contribute to innovative solutions that shape the future of banking.

Qualifications

• Expert knowledge of mortgage operations and policies.
• Experience in Agile environments with strong leadership skills.

Responsibilities

• Manage project requirements and stakeholder feedback.
• Lead change management and ensure operational readiness.
• Provide ongoing support and updates to stakeholders.

Skills

Mortgage Products Knowledge

Agile Methodologies

Leadership Skills

Project Management

Analytical Skills

Problem Solving

Communication Skills

Stakeholder Engagement

Job description

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the Senior Manager, Real Estate Secured Lending (RESL), this role manages the delivery capabilities in the Mortgage Technology environment against the Real Estate Secured Lending product vision. The Manager/Product Owner assumes end-to-end ownership for various products by leading cross-functional teams to conceptualize, define and implement new features. Leveraging their ability to organize and motivate teams, they will work with our RESL business partners, IT&S partners, and other key stakeholders to translate client journey directives into actionable backlog deliverables and follow through to completion. You will be responsible for executing and driving the strategy roadmap ensuring we are delivering on the RESL and Scotiabank strategic initiatives while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Manager/Product Owner will take a critical role in the development and implementation of key short- and long-term strategies and initiatives related to the digitization and automation of the mortgage process. Collaborates with various working teams and works closely with all relevant stakeholders to ensure operational readiness and change management requirements have been fully implemented within expected timeframes. This individual exhibits a high degree of flexibility, attention to detail, results focus, and can effectively manage numerous competing priorities. The role works collaboratively with technology partners and key stakeholders to deliver capabilities and feature enhancements for the product vision with a strong emphasis on customer impacts. Critical to the role is working as part of a team and prioritizing and aligning the product backlog for RESL.

Responsibilities include:

1. Defining project requirements, obtaining/incorporating stakeholder feedback, leading change management activities and concept testing.
2. Managing the timing and logistics of implementation.
3. Acting as subject matter expert by providing content and feedback for required communication and training materials.
4. Providing management with timely updates through progress reporting.
5. Providing guidance to project team members in the RESL Technology team.

Is this role right for you? In this role, you will:

1. Be responsible for the design and implementation of key long and short-term strategic initiatives within the mortgage lab and RESL through the initiation and management of projects, development of strategic proposals, business cases, channels strategies, and tactics to address evolving customer needs.
2. Collaborate with cross-functional teams with representation from multiple business lines and channels.
3. Manage the implementation and communication of new strategies and the change management effort to communicate change in current processes, disciplines, and systems that support the ongoing development and implementation of RESL initiatives.
4. Manage a backlog and new change initiatives through the creation of communication material and messaging.
5. Identify, plan, and execute on communication initiatives with key stakeholders and businesses and identify tactical responses to negative trends or problems.
6. Manage and support ongoing processes and activities by completing assigned tasks to lead the development and implementation of digital mortgage-related initiatives.
7. Collaborate with Subject Matter Experts (SMEs) to define system and process requirements.
8. Provide stakeholders and leadership with regular project updates/reporting identifying the progress on milestones and all associated risks or known obstacles.
9. Develop innovative solutions and concrete plans that create value for the customer and drive Bank profitability and productivity.
10. Manage the development and product implementation, including the required training and change management for end users and stakeholders.
11. Identify the key ‘user experience’ metrics and performance indicators.
12. Coordinate efforts across all project streams to ensure stakeholders have an understanding of the dependencies and linkages between each deliverable and projects.
13. Manage and support the rollout of the product solution into all channels.
14. Develop, coordinate, and approve content for all related communication and training materials.
15. Source, analyze, and consolidate all relevant user and stakeholder feedback and incorporate into recommendations and future development releases.
16. Provide ongoing post-implementation support to all stakeholders to ensure successful execution and sustainment.
17. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
18. Champion a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
19. Be part of and foster a high-performance and inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. Expert knowledge of mortgage products, policies, underwriting, and all mortgage operations.
2. Experience working in an Agile environment, or with development teams directly, with a strong understanding of agile methodologies.
3. Strong leadership skills to lead and motivate the project team without direct authority.
4. Excellent skills in relationship and project management.
5. A high degree of flexibility to adapt to a wide variety of tasks and changing priorities.
6. Strong problem solver with the ability to source and interpret data, perform analyses, and make informed recommendations and decisions.
7. Excellent organizational and analytical skills with strong attention to detail.
8. Proven ability to take initiative within a large organization to build strong relationships based on outstanding communication and interpersonal skills.
9. Strong ability to engage and influence stakeholders at different levels in the organizations.
10. Ability to communicate complex concepts in easy-to-understand terminology to diverse audiences.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.