Manager, Residence Services

Olds College of Agriculture & Technology; Olds; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Defined Benefit Pension Plan (LAPP)

Extended Health, Dental, and Prescrip.

Health/Personal Spending Account

Generous Vacation Leave

Paid Holiday Closure

Volunteer leave

Employee and family tuition waivers

Job summary

Olds College of Agriculture & Technology in Alberta seeks a Manager, Residence Services to oversee campus residences, front office, and the Residence Life program. The role drives occupancy, financial performance, and a positive living-learning environment for student residents.

You will lead the Residence Life team, coordinate policies, and partner with campus departments to support student engagement, wellness and safety. A degree is required; a Master’s is an asset.

Qualifications

• University degree in a relevant discipline; a Master’s degree is an asset.
• Minimum years of experience described in role: three years in Student Affairs or residence life.
• Experience supervising staff and handling student conduct or crises is preferred.
• Excellent customer service and strong organizational/communication skills.

Responsibilities

• Oversee day-to-day residence operations and supervise the Residence Life team.
• Monitor occupancy, revenue and budget; implement strategies to maximize occupancy and performance.
• Lead Residence Life programming, student transition, engagement, and wellbeing initiatives.
• Coordinate with campus partners and manage residence financials and records.

Skills

Outstanding customer service skills

MS Office

Google Suite

Strong organizational skills

Strong communication skills

Decision-making skills

Education

University degree in a relevant discipline

Master’s degree asset

Tools

MS Office

Google Suite

Job description

About Olds College Of Agriculture & Technology

Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands‑on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada’s Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

The Opportunity - Manager, Residence Services (full-time, permanent)

The overall purpose of this job is to manage residence operations and the Residence Life program to support a positive living and learning environment for student residents. The Manager, Residence Services oversees the day‑to‑day operations of campus residences, including supervision of the Residence Life Team and Residence Front Office.

The Manager is accountable for residence occupancy and financial performance, administrative and financial controls, and the effective management of residence systems and business processes.

The role fosters a supportive residential community that enhances student engagement, development, and wellness, while ensuring efficient management of residence facilities, programs, and administrative processes.

Key Job Functions

Residence Operations & Strategic Planning

• Monitor residence occupancy, revenue and operational performance against established targets and identify corrective actions as required
• Utilize occupancy, financial and operational reporting to support forecasting, resource planning and strategic decision‑making
• Develop and implement strategies to maximize occupancy, revenue performance, operational efficiency, and the resident experience
• Support annual budget planning and monitor residence financial performance throughout the year

Residence Life & Student Support

• Oversee the Residence Life program and support the delivery of programs focused on student transition, leadership, engagement, and success
• Provide leadership and guidance to the Residence Life Coordinator (RLC) team in addressing student conduct matters, crises, and emergency situations
• Foster a community‑focused culture that promotes student development, wellness, and inclusion
• Lead or support sensitive and complex student conduct investigations involving Residence or the broader campus community, as assigned, in accordance with College policies and procedures.
• Support recruitment, hiring, training, and development of Residence Assistants and Residence Life staff
• Serve as support, including response for after‑hours and on‑call student concerns when required

Administrative & Financial Functions

• Oversee residence administrative and financial operations, including registration, student accounts, residence fees, meal plans, deposits, refunds, adjustments, and move‑in/move‑out processes.
• Ensure residence fees and charges are accurately assessed, reconciled, and administered in accordance with approved rates, institutional policies, and internal controls.
• Review regular reconciliations and conduct or oversee periodic audits of residence charges, fees, deposits, refunds, and adjustments to ensure accuracy and completeness.
• Monitor residence revenues and expenditures against budget and investigate significant variances or discrepancies.
• Ensure appropriate financial controls, documentation, approvals, and segregation of duties are maintained within residence operations.
• Review and authorize security deposit deductions, significant account adjustments, exceptions, and refunds within delegated authority.
• Oversee the integrity and effective use of StarRez and its integration with institutional financial and student information systems.

Campus Coordination & Engagement

• Participate in institutional committees and working groups, including the Student Conduct Team, Sexual Violence Response Team, and Student Life Engagement Committee
• Collaborate with Ancillary Services and campus departments including Conference Services, Campus Store, Health & Safety, Security Services, Facilities, and Food Services
• Support summer conference and accommodation operations in coordination with Conference Services
• Coordinate with campus partners on student engagement initiatives, events, marketing, and student support services

Records Management & Compliance

• Administer residence records management practices, including storage, retention, and disposal in accordance with College policy and legislation
• Coordinate with the Office of the Registrar regarding records and forms management
• Maintain and update the Residence Handbook and related documentation
• Identify opportunities to modernize processes and reduce reliance on paper‑based systems

Education/Experience/Skills/Knowledge Required

• A university degree in a relevant discipline such as student affairs, higher education administration, business administration, or a related field is required. A Master’s degree is considered an asset.
• Minimum three (3) years of progressively responsible experience in Student Affairs, residence life, or a related field.
• Experience supervising staff, managing residence programs, and supporting student conduct or crisis response is required. Experience in a post‑secondary residence environment is considered an asset.
• Outstanding customer service skills.
• Computer proficiency using MS Office applications and Google Suite.
• Strong organizational, communication, and decision‑making skills (Inferred from role functions).

Conditions Of Employment

• Current Criminal Reference check with a Vulnerable Sector Check that is free of any offenses.
• Must respect and actively promote health and safety policies.

Olds College Offers a Competitive Benefit Plan

• Defined Benefit Pension Plan (LAPP)
• Extended Health, Dental, and Prescription Drugs benefits
• Health/Personal Spending Account
• Generous Vacation Leave
• Paid Holiday Closure
• 'Olds College in the Community' volunteer leave
• Professional development and opportunities for growth, including employee and family tuition waivers

Equal Opportunity and Diversity Statement

Olds College is committed to an equitable, diverse, and inclusive workplace. We welcome applications from all qualified persons. We encourage applications from women, Indigenous Peoples, racialized persons, persons with disabilities and persons of any sex, sexual orientation, gender identity or gender expression.