Manager, reservations

Rodeway Inn Gaspé; Quebec; On-site; CAD 52,000 - 76,000; Full time

Job summary

Rodeway Inn Gaspé is seeking an experienced hotel operations professional to lead daily activities at the onsite location. You will develop and enforce policies, oversee front desk duties, manage maintenance coordination and supervise staff to ensure smooth guest experiences.

The role requires 3–5 years of relevant experience and a college or diploma program of 1–2 years. This is an on-site position focused on delivering excellent service to our guests and clients.

Qualifications

• 3 years to less than 5 years
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Responsibilities

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Organize and maintain inventory

Skills

Front desk operations

Staff supervision

Customer service

Education

College/CEGEP certificate or diploma (1–2 years)

Job description

LANGUAGES

French

EDUCATION

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

EXPERIENCE

3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Organize and maintain inventory