Manager- Relief Operations (AB)

Canadian Red Cross; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Canadian Red Cross is seeking a Manager, Relief to oversee daily operations, coordinate with agencies, and lead emergency relief efforts. The role requires 4–7 years of emergency management experience and supervisory skills, with proficiency in MS Office, SharePoint, and data visualization.

It involves field deployment and travel across Canada, especially Alberta and the Northwest Territories. The position emphasizes collaboration with stakeholders and adherence to program reporting, budgets,

Qualifications

• 4–7 years of experience in emergency management or related field.
• Supervisory or management experience with team leadership.
• Proficiency in MS Office, SharePoint, databases, and data visualization.

Responsibilities

• Coordinate with agencies and stakeholders for unified response.
• Lead emergency relief operations and coordinate resources.
• Ensure contract scope, reporting, and budgets are met.
• Plan and participate in exercises to improve readiness.
• Develop strategies to mitigate risks and strengthen resilience.
• Engage communities and partners to raise awareness.

Skills

Microsoft Office

SharePoint

Data visualization

Leadership

Communication

Education

Diploma/Degree in emergency management or related field

Job description

Title: Manager- Relief

Employee Working Location: Alberta/ Northwest Territories

Employment Status: Permanent full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Manager, Relief ensures exceptional client and stakeholder service while maintaining team efficiency in a collaborative

environment. They oversee daily operations, manage resources, and address escalations to meet service goals and short-term emergency goals.

objectives. They work with stakeholders to align operational needs with organizational priorities and support team members in

coordinating services for clients affected by emergencies, tailored to the event's scope and impact.

In this role you will:

• Coordinate with various agencies, organizations, and community stakeholders to ensure a unified and effective response/s.
• Build and maintain relationships with government, community/local groups, different non‑profits and various funders.
• Understand the scope, reporting requirements, and budget as the main point of contact for executing our contract/s or service agreement/s.
• Lead, organize and participate in emergency response exercises, workshops and learning sessions to evaluate and improve readiness internally and externally.
• Lead and coordinate emergency relief efforts during response operations.
• Ensure the availability and functionality of emergency response resources.
• Develop and implement strategies to mitigate risks and enhance community resilience.
• Stay informed about changes in policies and regulations related to emergency management.
• Conduct and participate in reviews of emergency responses to identify strengths, lessons learned, and areas for improvement.
• Implement changes to plans and procedures based on post-incident analyses.
• Engage with communities and partner organizations to build awareness and strengthen emergency preparedness and resilience.

What we are looking for:

• A minimum of 4-7 years' experience and a 3-year college diploma or university degree in emergency management, social services, health services, logistics, project management and/or an equivalent combination of education and experience.
• Supervisory or management experience with leadership and team management skills and the ability to manage performance, resolve conflicts, and engage employees.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint, database platforms and interactive data visualization software is required.
• Ability to plan, adjust and operationalize the service agreements by understanding the needs and impact of the service and choosing the best method of delivery based on these needs.
• Ability to identify complex problems, analyze interrelated factors, mitigate risks, and develop solutions using specialized skills.
• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations.
• Fluency in English is required; French is an asset.

Working Conditions:

• The role includes fieldwork, deployment to emergency operations regionally and across Canada, and office-based work during non-deployment periods.
• Domestic travel to generally safe, but high‑stress environments; exposure to major adverse conditions requiring personal safety management.
• Work requires the ability to work to multiple, business critical, and conflicting deadlines.
• Work requires interactions in difficult, emotionally charged situations.
• Work requires interactions and support to clients who are experiencing traumatic situations.
• In a large scale emergency where staff numbers are compromised or additional resources are required, provide disaster relief and/or emergency field operational support.
• Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
• Will be required to work extended hours during peak periods on short notice.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre‑employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).