Manager, Regional Operations

Paladin-Airport-Security-Services; Regina; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Top wages

Career growth

Travel opportunities

Job summary

Paladin Airport Security Services Ltd. is recruiting a Manager, Regional Operations to lead operations at the Regina Airport.

The role focuses on customer service excellence, training delivery, and workforce management across the regional staffing and screening functions. The successful candidate will coordinate with Field Managers, manage onboarding and disciplinary interventions, and travel regionally as required to ensure safe, efficient operations.

Qualifications

• Bachelor’s degree in aviation management, business administration or related field.
• 3+ years of experience in operations management, preferably in aviation security.
• Excellent communication skills, both written and verbal.

Responsibilities

• Support front line customer service excellence by responding to complaints as they are escalated.
• Work with People and Culture to ensure delivery of training and support employee success.
• Build a strong, engaged workforce; collaborate with Labour Relations and Employee Care on investigations and performance.

Skills

Operations management

Leadership

Communication skills

Travel willingness

Training & development

Education

Bachelor's degree in aviation management, business administration or related field

Tools

Microsoft Office Suite

Job description

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you! La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous \"Nous soucions\"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer.

Job Skills / Requirements

We are hiring a Manager, Regional Operations based out of the Regina Airport.

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• You receive top industry wages
• You have the opportunity to advance and grow your career

What do Manager, Regional Operations do?

• Support front line customer service excellence by responding to complaints as they are escalated
• Work closely with the People and Culture Department to ensure delivery of training and support employee success
• Building a strong and engaged workforce. Working closely with Labour Relations and the Manager of Employee Care to perform investigations, manage employee performance and absenteeism
• Administration is not directly related to screening functions
• Time and Attendance Systems (TAS) and Payroll Inquiries
• Paladin KPI reporting required to enhance efficient screening operations (not KPIs required as service deliverables directly by CATSA)
• The management of Paladin provided technology, consumables, and uniforms
• Transporting Personnel from checkpoint to checkpoint or from Airport Terminal Buildings to Non-Passenger Vehicle Screening
• Coordinate with Field Managers and Portfolio Resource Coordinators to schedule Screening Officers for same-day and next-day hours, including overtime
• You will report to and advise the Director of Operations on how to improve operations consistency, effectiveness, and efficiency
• Managing Tardiness and Absenteeism for Screening Officers with support from People & Culture Department
• Manage all contractor-led training responsibilities, including On-The-Job, Return-to-Work, and RLP Training, including downtime training in coordination with Paladin Duty Managers and Manager, Training and Development
• Approve and account for non-billable Screening Officer time (i.e. Disciplinary Interventions for Performance Issues or Union Participation)
• Travel is required for this role

What you bring to PASS:

• Canadian Citizen or Permanent Resident
• Be able to obtain your Transport Security Clearance from Transport Canada
• No un-pardoned criminal record
• Bachelor’s degree in aviation management, business administration or a related field
• 3+ years of experience in operations management, preferably in aviation security
• Understand aviation regulations, safety standards, and operational practices
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
• Strong leadership skills to motivate teams and drive results

• Proficiency in Microsoft Office Suite and other relevant software applications used for reporting and data analysis
• Ability to work collaboratively with cross-functional teams and stakeholders to achieve common objectives
• Commitment to continuous learning and professional development to stay abreast of industry trends and best practices
• Ability to travel across the region as required

This position will be posted until September 15, 2026.

Additional Information / Benefits

Paladin Airport Security Services Ltd. (\"PASS\") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (\"PASS\") is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.

Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin ("PASS") s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.