Manager, Regional Operations

Bayshore HealthCare; Mississauga, Markham; On-site; CAD 110,000 - 140,000; Part time

Job summary

Bayshore HealthCare is seeking a Regional Operations Manager for Specialty Nursing Services in Ontario. The role leads the regional specialty pharma network, including infusion clinics and home pharma, ensuring high patient care standards and fiscal responsibility.

You will manage SPNMs and collaborate with the Senior Operations Manager to drive operations across clinics. Responsibilities include coordinating new clinics, optimizing processes, performing audits, and leading performance reviews.

Qualifications

• Bachelor’s degree in health sciences or related field; BSN an asset.
• Leadership or management training or certificate.
• Project Management training is an asset.
• Five years of progressive management experience in healthcare.

Responsibilities

• Oversee operational performance of the region’s specialty pharma network (clinics and home pharma).
• Supervise SPNM team and provide day-to-day support.
• Collaborate with Senior Operations Manager and National Director on opportunities.
• Review local needs and coordinate new clinic setups.
• Ensure program KPIs are met with SPNM and clinic teams.
• Lead staffing contingency planning and coach performance management.
• Assist with audits and recruitment for SPNM team.
• Liaise with Program Managers and other stakeholders.
• Travel within identified region for on-site support as required.

Skills

Leadership

Strategic planning

Healthcare operations

Communication

Change management

Education

Bachelor’s degree in health sciences

Bachelor of Science in Nursing (asset)

Leadership/management training (certificate)

Project Management training (asset)

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Visio

Job description

Job Summary

The Regional Operations Manager, Specialty Nursing Services, reporting directly to the Senior Operations Manager, Specialty Nursing Services is responsible for driving the successful operation of our Bayshore Specialty Nursing Network within their specified region. The Specialty Nursing Network encompasses our infusion clinic network, home pharma network and virtual care services. The Regional Operations Manager will provide direct oversight and support to our networks’ Specialty Pharma Nursing Managers (SPNM) within their specified region. The Regional Operations Manager works closely with the SPNMs and is responsible for ensuring a high standard of patient care and safety is maintained while meeting operational requirements and fiscal goals.

• 18 Months Contract*

Role Type: Contract - 18 months

Duties And Responsibilities

• Responsible for the operational performance of the specified region’s specialty pharma network (clinics and home pharma) and ensuring fiscal responsibility in the day-to-day operations of their region.
• Supervises and provides day-to-day support to the Specialty Pharma Nurse Management (SPNM) team.
• Provides operational support to the SPNMs while working closely with the Senior Operations Manager.
• Identifies, assesses, and implements new business opportunities under the direction of the Senior Operations Manager and National Director.
• Reviews local business need for additional clinic(s) and coordinates new clinic setups as appropriate within their specified region.
• Undertakes change management activities as required.
• Responsible for regular review of nursing dashboard and working with SPNM and SPNM team auditor to ensure efficiencies are met in both clinic and home pharma.
• Reviews scheduling and local trends including managing issues and challenges as required.
• Responsible for ensuring program KPI’s are met with the SPNM and the clinic coordinator teams.
• Works with SPNMs to ensure staffing contingency plans are put in place as required.
• Leads with compassion, and provides coaching, support and implementation of performance management initiatives as required.
• Responsible for executing probationary and annual performance review of direct reports.
• Ensures the SPNMs are equipped with the appropriate resources and information to manage the changing needs in their regions.
• Assists the SPNM team in preparation for both internal and external audits.
• Supports recruitment, selection, orientation, training, performance management, and performance reviews for the SPNM team as required.
• Acts as liaison between Program Managers, Branch Area Directors, SPNM team and other key stakeholders, as appropriate.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Participate in ongoing internal and/or external continuing education activities.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties.
• Completes all other related tasks delegated by the Senior Operations Manager as requested.

Qualifications

Education:

• Bachelor’s degree in a related health sciences field, Bachelor of Science in Nursing an Asset.
• Leadership or management training or certificate.
• Project Management training is an asset.

Registered Nurse Experience

• Five years of progressive management experience.
• Experience in a related healthcare field such as oncology, neurology, critical care, community infusion or outpatient clinic.
• Previous nursing management or leadership experience.
• Experience or knowledge of the pharmaceutical industry in Canada.

Other Skills And Abilities

• Effective leadership and the ability to engage with diverse teams.
• Able to create and adjust process maps to lead process improvement and efficiency initiatives.
• Highly organized with above average communication skills.
• Empathetic leadership.
• Able to manage relationships with a proven track record of exceptional customer service.
• Exceptional interpersonal skills and ability to handle difficult or unexpected situations.
• Able to work independently and as part of an interdisciplinary team.
• Able to support a national team of highly skilled professional managers.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Visio.
• Valid driver’s license.
• Willing and able to travel within identified region as required to provide on-site support to local SPNM team members.
• Willing and able, at a minimum, to travel quarterly to our National Head Office in Mississauga or our National Pharmacy in Markham. Dependent on fiscal objectives – more travel may be required to Head Office/National Pharmacy.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

Primary Location Ontario