Manager - Quality, Patient Safety and Risk - Term Full-Time Position

Yukon Hospital Corporation; Whitehorse; Hybrid; CAD 129,000 - 162,000; Full time

Job summary

The Yukon Hospital Corporation is seeking a Manager - Quality, Patient Safety and Risk at Whitehorse General Hospital to lead quality improvement, patient safety, risk management and accreditation activities.

Reporting to the Director, Quality, Safety, Strategy, the role collaborates with clinicians, staff and community partners to deliver high‑quality, patient‑ and family‑centred care, while advancing continuous learning.

Qualifications

• Regulatory healthcare registration is required.
• 5+ years in healthcare, quality improvement, patient experience, or risk management.
• Demonstrated experience working with patients, families, and caregivers.
• Bilingual English and French would be an asset.
• Graduate health-related education or ISMP/IHI/ISO training is beneficial.

Responsibilities

• Lead organizational quality, patient safety, risk management and accreditation activities.
• Provide leadership, consultation, education and performance monitoring for safe, high‑quality care.
• Collaborate with clinical and operational leaders, staff and community partners to foster CQI.
• Promote equity, privacy and ethics in program evaluation.

Skills

Healthcare system knowledge

Policy development

Program development

Incident investigation

Risk assessment

Project management

Communication skills

Leadership

Ethics and equity lens

Indigenous awareness

Education

Bachelor’s degree in a health-related field

Tools

Microsoft Office

Data collection tools

Job description

Manager - Quality, Patient Safety and Risk - Term Full-Time Position

Job Category: Quality and Strategy

Requisition Number: MANAG002959

• Posted : September 9, 2026
• Full-Time

Locations

Showing 1 location

Whitehorse General Hospital
5 Hospital Road
Whitehorse, YT Y1A3H7, CAN

Description

Term Full-Time Position - (1.0 FTE)

August 24, 2026 - August 24, 2027

This position has a yearly salary range of $129,315.00 - $161,643.00

(Management/Excluded Group -1)

Reporting to the Director, Quality, Safety, Strategy, this position is responsible for leading organizational quality, patient safety, risk management, patient and family feedback and engagement, infection prevention and control, and accreditation activities.

The Manager provides leadership, consultation, education and performance monitoring to support the delivery of safe, high-quality, patient- and family-centred care across the organization. Working collaboratively with clinical and operational leaders, Medical Staff, staff, patients and community partners, the Manager promotes a culture of continuous quality improvement, risk reduction, accountability, and organizational learning.

Knowledge, skills and abilities required:

• High level of knowledge about the health system, health care environment as well as the principles and practices of health care delivery and high quality patient care, including legislative and regulatory frameworks.
• Knowledge of policy development principles, methods and techniques.
• Strong knowledge of program development, analysis/evaluation, reporting/auditing and data collection methods.
• Strong incident investigation, root cause analysis, risk assessment, and corrective action planning skills.
• Effective project management and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
• Knowledge of hospital operations and various health-related disciplines and their role in delivering safe and excellent patient care.
• Excellent written and verbal communication skills with a diverse range of audiences, including strong interpersonal, presentation and communications planning skills.
• Demonstrated leadership skills such as developing capacity in self and others, fostering collaboration and engagement, demonstrating self-awareness, setting priorities and direction, and taking action to implement decisions.
• Demonstrated problem solving, negotiation and conflict resolution skills.
• Excellent computer skills with relevant software and productivity systems.
• Ability to lead high performing teams through developing performance, coaching, mentoring and demonstrating positive values-based behaviours.
• Ability to demonstrate sound judgment, maintain confidentiality and build trust.
• Ability to assess and evaluate programs through an equity, privacy and ethics lens.
• Ability to interpret and implement legislation and apply within organizational policy and procedure.
• Ability to demonstrate tact and diplomacy, while fostering positive working relationships with all staff, clients, families and health system partners.
• Ability to lead or facilitate productive meetings, working groups or other that positively contribute towards the desired outcomes; able to build consensus and support among different teams with varying priorities and complex needs.
• Demonstrated ability to be creative and innovative in the development and delivery of tools and materials for adult learners.
• Cross cultural awareness and sensitivity
• Comprehensive knowledge of Indigenous Peoples history, culture, communities and an understanding of First Nations peoples experiences within the healthcare system.

The successful candidate will have regulated healthcare professional registration (e.g., Registered Nurse, Physiotherapist, Occupational Therapist), a Bachelor’s degree in a health-related field, health administration, public health, social sciences, or a related field, five (5) years’ experience in healthcare, quality improvement/assurance, patient experience, or risk management, and demonstrated experience working directly with patients, families, and caregivers. An equivalent combination of education, training, and/or experience may be considered. Graduate education in a health-related field, two (2) to three (3) years of relevant leadership experience, quality assurance, improvement or compliance training (e.g., ISMP Canada, IHI certification, ISO training), a certificate in risk management, project management experience, and patient safety and incident reporting and analysis education or certification would be considered beneficial. Bilingualism in English and French would be considered an asset.