Manager, Property Field Claims

Allstate Canada; Markham; Hybrid; CAD 111,000 - 139,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Property Field Claims. This role involves leading a team to deliver exceptional customer service while ensuring compliance with industry standards. The ideal candidate will have extensive experience in property claims, with a focus on training and development. Join a company that values flexibility and inclusivity, where your contributions will make a meaningful impact on the community. This is a fantastic opportunity to advance your career in a supportive environment that fosters personal growth and professional success.

Benefits

Flexible Work Arrangements

Employee Discounts

Good Office Program

Student Loan Payment Matching

Comprehensive Retirement Savings

Annual Wellness Allowance

Personal Reflection Day

Tuition Reimbursement

Qualifications

• 10+ years in property claims with 5+ years in field claims.
• Experience in managing and training teams.

Responsibilities

• Lead and motivate claims team to achieve performance goals.
• Ensure compliance with claims procedures and regulations.
• Analyze reports to identify training needs and improve services.

Skills

Leadership

Customer Service

Claims Management

Analytical Skills

Communication

Education

CIP/FCIP designation

University Degree

College Diploma

Job description

Join to apply for the Manager, Property Field Claims role at Allstate Canada

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Join to apply for the Manager, Property Field Claims role at Allstate Canada

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Field Property Claim Manager, to support the achievement of Allstate's short and long term Mission, Vision and Strategic objectives, is accountable for supporting Claim strategies and programs to achieve maximum results and efficiencies. This is done through the analysis of reports, quality assurance work, identifying and delivery of training requirements.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Benefits To Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!
  
  

Role Designation: Hybrid - Ontario

Responsibilities:

• Provide support, guidance, leadership and motivation to promote maximum performance.
• Provide an environment to foster best in class customer service
• Responsible for implementing best practices based on company goals.
• Determine and delegate claims settlement authority to claims representatives.
• Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes.
• Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims.
• Partner with analytical team to produce necessary results and trending reports for leadership.
• Evaluate, handle and adjust assigned property or other claims from members and other claimants.
• Manage all aspects of the day-to-day operations of claims production.
• Collaborate with other Claims and business leaders to define and drive enterprise initiatives.
• Provide staff with standards of performance and inform them of job expectations.
• Oversee monitoring and tracking of individual and unit's performance against established productivity and quality metrics.
• Identifying improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify Best Practices.
• Assuring proper execution and regulatory/legislative compliance of claim procedures and practices and making process recommendations to ensure full compliance to requirements
• Providing input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices
  
  

Qualifications :

• CIP/FCIP designation
• University Degree, College Diploma or relevant certification
• 10 or more years of experience in property claims
• 5 or more years of experience in Field claims
• Management experience is an asset
• Experience in training and coaching
• Advanced writing skills
  
  

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance and Financial Services

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