Enable job alerts via email!

Manager, Professional Services

Jolera Inc

Toronto

On-site

CAD 80,000 - 120,000

Full time

2 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a leading Global Systems Integrator as a manager in Toronto, where you will inspire and lead a diverse team in delivering exceptional IT solutions. This role emphasizes leadership, operational oversight, and client relationship management in a collaborative environment. With a focus on professional growth, you will have the opportunity to shape the future of IT while enjoying a hybrid work model and competitive benefits.

Benefits

Hybrid/Remote work model

Competitive salary and benefits package

Opportunities for professional growth

Qualifications

3 to 5 years of experience in a leadership role within IT Professional Services.
Proven experience managing high-performing technical teams.

Responsibilities

Manage and mentor the PS team, ensuring accountability and innovation.
Oversee performance across multiple projects for smooth operations.
Build and maintain client relationships while leading escalations.

Skills

Leadership

Communication

Problem Solving

Education

Post-secondary degree or diploma in IT, Engineering, Business, or a related field

Tools

ITIL

PMP

CISSP

Fortinet

Microsoft

Be Part of Something Bigger. Be Part of Jolera.

Jolera is a trailblazing Global Systems Integrator (GSI) committed to pushing the boundaries of innovation and technology. We empower our employees to explore new ideas and achieve success on a global scale. Ready to make an impact? Join our team today.

At Jolera, diversity isn’t just a buzzword—it’s the foundation of our success. Our inclusive culture welcomes ideas from every background, ensuring everyone’s voice is heard and valued.

Fueling Innovation
and Growth

Our innovative spirit is powered by the unique perspectives of our team. At Jolera, we believe that groundbreaking ideas are born when we embrace diverse viewpoints and collaborate openly.

Nurturing Leaders from Within

Our people are our greatest asset. We focus on developing leadership from within, ensuring our team is equipped to drive both personal and organizational success.

“I joined Jolera as a new graduate from Ryerson University seeking to gain experience in the IT industry. Working with Jolera solidified my business acumen and I consider this to be one of my best career choices. Every day is unique as I am surrounded by many different challenges and teams. I am grateful to be part of this rapidly growing company, Jolera!”

Mathusan Selvarasa

Senior Business Systems Analyst, Operations

“I started with Jolera with an internship about three years ago. It’s been an incredible journey and I’m grateful for Jolera for the opportunity to meet fantastic people who enable me to learn every day and grow professionally.”

“Joining from a small island in Sri Lanka to Canada, Jolera is an exciting new opportunity for me. As I grow, I started to realize how amazing all the IT opportunities exist here. The skills and knowledge of the people I work with at Jolera are outstanding. And, how we talk and treat each other makes Jolera a fabulous workplace. I encourage all of you out there; to join us.”

Senior Elastic Engineer, Cybersecurity

“Jolera fosters a collaborative and accessible work environment where teamwork thrives. The focus on career growth and long-term stability truly sets it apart. Plus, moments like our 2022 Christmas Dinner showcase the strong camaraderie that makes Jolera special.”

“Working at Jolera has been an exciting journey of growth and innovation. The collaborative and supportive environment empowers everyone to make a real impact. Leading the Azores office expansion was a proud moment, highlighting Jolera’s commitment to both its team and the community. I’m truly proud to be part of a company that values its people and fosters growth.”

“Trust and flexibility have defined my experience. The ability to work from home and the trust-based management style empower me to take ownership of my tasks. Starting my Canadian journey here and advancing from Tier 1 to Solutions Architect proves that dedication is truly recognized. This isn’t just a workplace—it’s a family.”

Elvin Rahamefy

Solutions Architect, Global Solutions

“It’s a family-like atmosphere where growth and long-term commitment thrive. Open communication is a core value, and it’s something every employee embraces. Over my 10 years here, teamwork has created many memorable moments—like moving a fully operational rack through tight spaces without disconnecting it.”

Manager, Service Delivery

“A positive and fast-paced atmosphere makes every day engaging. The chance to work across diverse networking areas, clients and projects is something I truly value. A standout moment for me was receiving recognition for my contributions—it was both motivating and rewarding.”

“Collaboration and trust are at the heart of our work environment. The openness to communication and the strong sense of teamwork create a space where challenges are tackled effectively. Witnessing the growth of our team in Portugal—from around 30 people to where we are today—has been an incredibly rewarding journey.”

Director, Europe Channel Solutions

“A welcoming and collaborative atmosphere defines my experience here. The support from leadership, team members, and especially the PMO team creates an environment where growth feels natural. Winning the Jolera Advantage Blue Award was a proud moment for me—it reinforced the value of hard work and the incredible support system we have here.”

Gurpreet Kaur Saini

Mathusan Selvarasa

Senior Business Systems Analyst, Operations

Senior Elastic Engineer, Cybersecurity

Elvin Rahamefy

Solutions Architect, Global Solutions

Ready to take the next step in your career?

Check out our current job openings below.

Open Positions

Remote Only

Global Intelligence Response Center - 3Open roles

3Open roles

Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions b......

IT Analyst (Porto)

Porto,Porto District
Full Time

Platform Delivery - 12Open roles

12Open roles

Backup and Storage Administrator

Who We AreJolera is a multinational hybrid aggregate service provider (HASP) focused on delivering IT solutions as-a-service for its customers and channel partners. We are Canadian based with over 20 ......

Mumbai,Maharashtra
Full Time

Backup and Storage Administrator

Warsaw,Masovian Voivodeship
Full Time

Backup and Storage Administrator

Calgary,Alberta
Full Time

Backup and Storage Administrator (Remote)

Remote
Full Time

Manager, Backup and Storage

London,Ontario
Full Time

Manager, Backup and Storage

Buffalo,New York
Full Time

Manager, Backup and Storage

Winnipeg,Manitoba
Full Time

Manager, Backup and Storage

Calgary,Alberta
Full Time

Manager, Backup and Storage

Calgary,Alberta
Full Time

Manager, Backup and Storage

Remote
Full Time

Manager, Backup and Storage

Winnipeg,Manitoba
Full Time

Manager, Backup and Storage (Remote)

Remote
Full Time

Service Delivery - 29Open roles

29Open roles

Bilingual (EN/FR) IT- Systems Support Professional (Remote)

Jolera Inc. is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners. We are Canadian based with mo......

Remote
Full Time

Porto,Porto District
Full Time

Warsaw,Masovian Voivodeship
Full Time

Bilingual Systems Support Professional - EN/DE

Toronto,Ontario
Full Time

Bilingual Systems Support Professional - EN/DE

Warsaw,Masovian Voivodeship
Full Time

Bilingual Systems Support Professional - EN/DE

Porto,Porto District
Full Time

IT Systems Support Professional - Tier 1

Porto,Porto District
Full Time

Manager, Technical Operations

Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Our clients receive award-winning solutions bu......

Toronto,Ontario
Full Time

Manager, Technical Operations -Toronto

Toronto,Ontario
Full Time

Senior Systems Support Professional

Warsaw,Masovian Voivodeship
Full Time

Senior Systems Support Professional

Porto,Porto District
Full Time

Senior Systems Support Professional - Tier 2&3

What You Will DoThe Systems Support Professional represents the front end of Jolera and is key to delivering best in class resolutions for our customers and their employees/members. The incumbent wil......

Porto,Porto District
Full Time

Senior Systems Support Professional - Tier 3

System Support Professional

Porto,Porto District
Full Time

Systems Support Professional

Lisbon,Lisbon
Full Time

Systems Support Professional

Systems Support ProfessionalWho We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients rece......

Toronto,Ontario
Full Time

Systems Support Professional

Porto,Porto District
Full Time

Systems Support Professional

Porto,Porto District
Full Time

Systems Support Professional - Tier 1

Porto,Porto District
Full Time

The Systems Support Professional (Tier 1.5)The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/......

Toronto,Ontario
Full Time

Systems Support Professional- Woodbridge ON

Toronto,Ontario
Full Time

Professional Services - 12Open roles

12Open roles

Data Protection and Resilience Architect

Who We AreWelcome to Jolera, where traditional managed services transform into extraordinary IT adventures! For over 20 years, we’ve been the backstage tech wizards for MSPs & IT solution providers ac......

Porto,Porto District
Full Time

Data Protection and Resilience Architect (remote)

Porto,Porto District
Full Time

Data Protection and Resilience Technician

Porto,Porto District
Full Time

M365 Migration Engineer(Remote)

Manager, Professional Services

Who We AreJolera, as a Global Systems Integrator (GSI), empowers businesses worldwide with next-generation managed services, enabling the creation of world-class experiences for clients. With over 20 ......

Toronto,Ontario
Full Time

Bucharest,Bucharest
Full Time

Warsaw,Masovian Voivodeship
Full Time

Bucharest,Bucharest
Full Time

Who We AreJolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both dire......

Buffalo,New York
Full Time

Remote
Full Time

Voice Engineer (Mumbai)

Who We Are:Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both dir......

Mumbai,Maharashtra
Full Time

Cybersecurity - 7Open roles

7Open roles

Elastic Engineer

Mumbai,Maharashtra
Full Time

Elastic Engineer

Remote
Full Time

Elastic Engineer

Warsaw,Masovian Voivodeship
Full Time

Elastic Engineer

Colombo,Western Province
Full Time

Elastic Engineer (Remote)

Colombo,Western Province
Full Time

Elastic Engineer (Remote)

Mumbai,Maharashtra
Full Time

Elastic Engineer/Analyst

Remote
Full Time

Code IT - 3Open roles

3Open roles

Full Stack Software Developer

Mumbai,Maharashtra
Full Time

Full Stack Software Developer (Onsite)

Colombo,Western Province
Full Time

Full Stack Software Developer (Onsite, Colombo)

Colombo,Western Province
Full Time

PMO - 15Open roles

15Open roles

Remote
Full Time

Calgary,Alberta
Full Time

Edmonton,Alberta
Full Time

Porto,Porto District
Full Time

Lisbon,Lisbon
Full Time

Porto,Porto District
Full Time

Senior IT Project Manager

Remote
Full Time

Senior IT Project Manager

Calgary,Alberta
Full Time

Senior IT Project Manager

Edmonton,Alberta
Full Time

Calgary,Alberta
Full Time

Toronto,Ontario
Full Time

Operations - 5Open roles

5Open roles

Partnership & Alliances Manager

Porto,Porto District
Full Time

Partnership & Alliances Manager

Bucharest,Bucharest
Full Time

Partnership & Alliances Manager

Mumbai,Maharashtra
Full Time

Partnership & Alliances Manager

Warsaw,Masovian Voivodeship
Full Time

Partnership & Alliances Manager

Colombo,Western Province
Full Time

Project Management Office (PMO) & Professional Services (PS) - 1Open role

1Open role

Porto,Porto District
Full Time

3Open roles

Jolera is a leading provider of IT solutions, with over 20 years of experience supporting businesses worldwide. We help organizations achieve their goals through personalized IT Support, Managed Servi......

Lisbon,Lisbon
Full Time

Porto,Porto District
Full Time

Senior Presales/Solutions Architect

Porto,Porto District
Full Time

Service Integration - 3Open roles

3Open roles

We are seeking an experienced and versatile Senior Automation Engineer with expertise in designing and implementing advanced automation solutions. This role focuses on leveraging cutting-edge technolo......

Buffalo,New York
Full Time

Software Engineer Intern – Automation and Integration

Buffalo,New York
Full Time

ITSM & Onboarding - 6Open roles

6Open roles

ServiceNow Developer

Toronto,Ontario
Full Time

ServiceNow Developer

Warsaw,Masovian Voivodeship
Full Time

ServiceNow Developer

Bucharest,Bucharest
Full Time

ServiceNow Developer

Colombo,Western Province
Full Time

ServiceNow Developer

Jolera, as a Global Systems Integrator (GSI), empowers businesses worldwide with next-generation managed services, enabling the creation of world-class experiences for clients. With over 20 years of experience, we deliver award-winning solutions to a diverse range of industries, transforming IT operations into seamless, efficient, and secure environments. Our team of seasoned experts provides an elevated managed service experience, tailored to meet the unique needs of each client. At Jolera, we are dedicated to delivering exceptional service and innovative solutions, driven by a steadfast commitment to our customers, continuous improvement, and sustainable practices.

Who You Are

You are a leader, a mentor, and a game-changer. You don’t just manage people—you inspire them. You bring the energy, the vision, and the determination to build a powerhouse team that consistently delivers excellence. You see talent everywhere, not just in North America but across Jolera’s presence in Europe and Asia. You know how to find, hire, and develop top-tier professionals while fostering a culture where people actually want to show up to work.

What makes you stand out?

- You lead by example—rolling up your sleeves when needed, making informed decisions, and always staying ahead of the curve.

- You can take technical concepts and make them understandable to anyone (even your grandma).

- Your communication skills could rival a TED Talk speaker.

- You’re results-driven and laser-focused on quality and efficiency.

- You build and maintain relationships like a networking guru.

- You have a solution-oriented mindset and never say “That’s not my problem.”

- You can juggle multiple priorities without breaking a sweat.

- You have the technical knowledge to coach your team and step into client escalations like a pro.

- You know how to attract and retain the best talent and create an environment where they thrive.

- You think globally and leverage diverse perspectives to make your team stronger.

- You treat this role like a business owner would—because, in a way, you are!

What You’ll Do

Leading & Inspiring

- Manage and mentor the PS team, including systems analysts, enterprise architects, and network engineers.

- Create an environment where accountability, teamwork, and innovation thrive.

- Oversee performance across multiple projects, making sure things run smoothly.

- Recruit, onboard, and nurture top talent from around the globe.

- Manage contractors and ensure the right people are in the right roles.

- Be the trusted advisor that clients turn to when they need expert guidance.

- Take ownership of escalations and lead the charge in resolving them effectively.

- Build and maintain client relationships that stand the test of time.

- Work closely with external project managers to ensure flawless execution

Operational & Project Oversight

- Ensure all PS projects are delivered on time, with top-notch quality and efficiency.

- Identify areas for improvement and implement solutions that optimize processes.

- Ensure compliance with Jolera’s high standards—because mediocrity is not an option.

Resource & Training Management

- Develop training initiatives that keep your team at the top of their game.

- Provide coaching and mentorship to ensure everyone is growing and thriving.

- Maintain and develop technical expertise within the team.

Reporting & Documentation

- Make sure all documentation is on point and up to date.

- Track team performance, provide insights, and continuously improve

Qualifications & Experience

- Post-secondary degree or diploma in IT, Engineering, Business, or a related field.

- 3 to 5 years of experience in a leadership role within IT Professional Services.

- Exceptional written and verbal communication skills (bonus points if you can make a technical subject sound fun).

- Proven experience managing high-performing technical teams.

- Familiarity with IT infrastructure, cloud solutions, and enterprise networking is a big plus.

- Industry certifications (ITIL, PMP, CISSP, Fortinet, Microsoft) would be awesome.

- Experience working with contractors and managing global teams.

What We Offer
- Hybrid/Remote work model, because great ideas don't only happen in an office.
- A competitive salary and benefits package that appreciates your worth.
- Perks that make every day a bit more special.
- Opportunities for professional growth and development that will push your career to new heights.

Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, all while delivering serious results. Let’s build the future of IT together, one successful project at a time.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Gestionnaire de Mandats Sr / Senior Engagement Manager , Professional Services Canada

Amazon Web Services Canada, Inc.

Old Toronto

On-site

CAD 90,000 - 120,000

2 days ago

Be an early applicant

Sales Executive - Events / Conferences (Remote)

Vault Consulting (Accounting, Human Resources, Research)

Toronto

Remote

CAD 70,000 - 140,000

9 days ago

Senior Engagement Manager , Professional Services

Amazon

Toronto

On-site

CAD 100,000 - 130,000

2 days ago

Be an early applicant

Gestionnaire de Mandats Sr / Senior Engagement Manager , Professional Services Canada

Amazon

Toronto

On-site

CAD 90,000 - 140,000

8 days ago

Gestionnaire de Mandats Sr / Senior Engagement Manager , Professional Services Canada

Amazon

Toronto

On-site

CAD 90,000 - 150,000

8 days ago

Senior FP&A Manager, Professional Services

RingCentral, Inc

Newmarket

On-site

USD 100,000 - 144,000

15 days ago