Manager, Product Solutions and Customer Engagement

MasterCard; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in the financial services sector is seeking a Manager of Product Solutions and Customer Engagement to drive the adoption of their Consumer Clarity solution. The role involves collaborating with sales teams and serving as a technical expert to enhance client relationships and streamline service implementation. The candidate will need proven pre-sales experience, exceptional communication skills, and a strong understanding of digital banking and the payments landscape.

Qualifications

• Proven pre-sales experience in financial services or SaaS.
• Strong grasp of system architecture and payments landscape.
• Experience working with enterprise clients and merchants.

Responsibilities

• Drive expansion of Consumer Clarity solution.
• Serve as Subject Matter Expert on products/services.
• Establish and nurture relationships with stakeholders.

Skills

Sales Solution Consultancy

Communication

Technical Solutions Understanding

Stakeholder Management

API Knowledge

Job description

Job Title:

Manager, Product Solutions and Customer Engagement

Overview:

The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

We are looking for a Pre-Sales Solution Consultant to drive the expansion and adoption of our Consumer Clarity solution – a platform connecting customers, issuers, and merchants to achieve improved financial transparency, enhanced customer experience, and significant reductions in disputes, chargebacks, and operational costs. As a product and technical expert, you will be instrumental in the sales cycle helping issuers and merchants understand and realize this value, tailor the solution to their specific needs, secure the sale, and establish a foundation for successful implementation and lasting partnership. Furthermore, you will play a key role in influencing the future direction of our product, identifying new opportunities, channels and partnerships.

Role
• Work closely with sales to deeply understand prospect business objectives, technical requirements, and pain points; deliver tailored product and technical demonstrations that highlight value and articulate the solution potential.
• Serve as the Subject Matter Expert on Consumer Clarity's products, services, and underlying technologies, leveraging broad domain expertise (payments, digital banking, etc.) to provide insightful perspectives and shape solutions.
• Develop and present solution proposals aligned with the prospects requirements, clearly articulating the business value proposition, and collaboratively develop business cases ensuring clear ROI articulation.
• Actively support the sales process by building prospect confidence and ensuring the agreed-upon solution is secured, including participation in RFPs, RFIs, SOWs, technical assessments, and POCs.
• Establish and nurture strong relationships with key technical and business stakeholders, using experience, knowledge & data to apply influence and becoming a trusted advisor.
• Being the voice of the customer by actively communicate customer needs, market trends, and product feedback internally
• Develop and continuously improve a pre-sales playbook and supporting collateral.
• Collaborate effectively with sales, product, engineering, marketing, and delivery teams for seamless communication throughout the sales lifecycle and facilitate a smooth transition from pre-sales to delivery.
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

All About You
• Proven experience in sales solution consultancy, pre-sales or solution architecture role, ideally within the financial services, SaaS or ecommerce industry.
• Experience working with both enterprise clients (issuers/banks) and merchants would be a significant advantage.
• A strong grasp of system and application architecture, digital banking or merchant platforms, and the payments landscape. Deep knowledge of API, integration and UX design patterns & principles.
• Ability to understand business needs, translate them into technical solutions and ensure that those solutions resonate with prospects.
• Experience creating customer-facing collateral including design artifacts, and technical specifications.
• Ability to effectively showcase solution capabilities through engaging and tailored demonstrations. Skilled in storytelling, articulating vision and value propositions to secure buy-in
• Excellent communication skills with the ability to adapt messaging for different audience types and clearly articulate complex technical aspects.
• Ability to work collaboratively with sales teams, internal stakeholders and prospects. Effective at applying influence, building trust and rapport.
• Highly self-motivated and proactive, with a strong drive to achieve results.
• Ability to effectively manage and prioritize multiple projects and tasks simultaneously.
• Highly self-motivated and proactive, with a strong drive to achieve results.
• Willingness and ability to travel regularly to meet with prospects and customers.