Manager, Product Management

Mastercard; Toronto; On-site; CAD 121,000 - 169,000; Full time

Job summary

Mastercard Canada Consumer Acquisition and Engagement (CA&E) leads loyalty, offers, rewards, personalization and marketing services to enhance cardholder engagement. The Canada CA&E team collaborates with cross‑functional teams across Canada, North America and global groups to serve clients.

Role focuses on developing and leading client loyalty programs, strategic planning, campaigns, P&L forecasting and relationship building, with 10% travel and a Toronto location.

Qualifications

• 5+ years of experience working with or managing merchant and consumer loyalty programs.
• Account management experience with internal and external stakeholders.
• Experience in loyalty, card‑linked offering marketing or related digital marketing is preferred.
• Understanding of sales strategy development and sales pipeline management.

Responsibilities

• Build and maintain strong, long‑lasting customer relationships with Canadian Program Partners and Mastercard stakeholders.
• Support all aspects of the client’s loyalty program, including design, rules, revenue, campaigns, and analytics.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Develop business reviews and conduct regular client meetings to sustain program performance and identify opportunities for retention and revenue growth.
• Coordinate solution development efforts addressing customer needs and advise product/platform teams on feedback for Canadian market.

Skills

Account management

Loyalty programs

Sales strategy

Communication skills

Project management

Education

Bachelor's degree

Master's degree

Tools

Microsoft Office

Job description

Overview

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Product Management

About the Role

Mastercard Consumer Acquisition and Engagement (CA&E) provides a wide range of loyalty, offers, rewards, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs as well as cardholder promotions and benefits. These solutions enable issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference.

• Mastercard Loyalty Solution works with Mastercard’s banking and merchant partners to improve the value of their customer interactions leading to higher engagement and profitability.
• Loyalty has three main solution groups including Rewards, Benefits and Offers, each providing different ways to engage and reward cardholders.
• Loyalty is part of Mastercard’s Services group with a unique culture and spirit where anything is possible; it is a rapidly growing part of our overall business and an exciting place to work.

The Canada CA&E team is a highly collaborative organization, and this role will interface with various roles and disciplines within Canada, North America and global teams to serve our clients.

Core Objectives

• Develop and lead client loyalty programs, including program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building.
• Strategically grow client business through identifying pain points and providing additional loyalty solutions.
• Represent Mastercard as the primary contact (the “One Voice”).
• Lead resource at Mastercard to manage and oversee the partner’s loyalty program.
• Oversee operations, including cross‑functional team members and vendor management.
• Serve as the primary contact and point of escalation for any issues.
• Provide thought leadership and strategic direction for the partner.
• Manage and prioritize the product backlog in partnership with the partner.
• Monitor, manage and report on program KPIs.
• Own weekly partner meetings as well as monthly and quarterly business reviews.

Role Responsibilities

• Build and maintain strong, long‑lasting customer relationships, developing a trusted advisor relationship with Canadian Program Partners and Mastercard stakeholders.
• Support all aspects of the client’s loyalty program, including program and solution design, solution assessment, business rules, program revenue, campaign design and management, cardholder user experience, customer service management, reward and logistics oversight, reporting and analytics.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Develop business reviews and conduct regular client meetings to sustain program performance and identify new opportunities for retention and revenue growth.
• Provide project oversight, management and coordination with cross‑functional teams.
• Contribute to overall account planning and collaborate with stakeholder teams.
• Coordinate solution development efforts that best address customer needs.
• Advise product and platform teams on customer feedback that will drive new product development and enhancements for the Canadian market.
• Maintain account budgets and forecasts, establishing and monitoring revenue projection goals.
• Drive and maintain high customer satisfaction ratings that meet Mastercard’s standards.

Qualifications

• 5+ years of experience working with or managing merchant and consumer loyalty programs.
• Account management experience with internal and external stakeholders.
• Previous loyalty, card‑linked offering marketing or related digital marketing experience preferred.
• Understanding of sales strategy development and sales pipeline management.
• Demonstrated ability to act with a persistent and relentless sense of urgency.
• Ability to explain complex technical solutions in a clear and concise manner.
• Proven ability to manage multiple projects simultaneously while paying strict attention to detail.
• Excellent verbal, presentation and written communication skills, able to effectively communicate to a wide range of audiences.
• Analytical thinking and problem‑solving skills.
• Bachelor’s degree required; advanced degree preferred.
• Competency with Microsoft Office (Word, Excel, PowerPoint).
• Location – Toronto, ON, Canada based.
• Travel required – 10%.

Mastercard is a merit‑based, inclusive, equal‑opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail].

Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges

Toronto, Canada: $121,000 - $169,000 CAD