Manager, Policy, Operational Support

Caatpension; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

CAAT Pension Plan is seeking a Manager for Policy and Operational Support to lead pension policy development and implementation. This role requires 5-7 years of experience in pension administration and strong leadership skills. Join a growing organization committed to enhancing retirement security for Canadians.

Benefits

Comprehensive benefits

Flexible work arrangements

Professional development opportunities

Qualifications

• Minimum of 5-7 years experience in pension policy development.
• 3 years of experience leading a team.
• Strong understanding of pension legislation and public sector policy.

Responsibilities

• Develop and implement pension policies ensuring compliance.
• Guide internal teams on pension policy and manage training.
• Serve as a subject matter expert on pension policy issues.

Skills

Pension policy development

Regulatory compliance

Team leadership

Education

Bachelor’s degree in public policy, business administration, or related field

Job description

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Join to apply for the Manager, Policy, Operational Support role at CAAT Pension Plan

End Date: June 27, 2025

At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About The Role

The Manager, Policy, Operational Support (Pension Policy) will lead the development, implementation, and ongoing support of pension-related operational policies. This role is critical in ensuring policy alignment with legislative requirements, optimizing operational effectiveness, and supporting consistent and high-quality service delivery. The ideal candidate will possess a strong understanding of pension plan administration, regulatory frameworks, and operational best practices. This role will lead a team of 2-3 individuals.

As The Newest Member Of Our Team, You Will

• Develop and implement pension policies and support procedures, ensuring compliance with legislation, plan design, and best practices.
• Analyze and interpret complex pension legislation and regulatory changes, and translate it into actionable and operationally sound policies, procedures and guidance materials.
• Guide internal teams on pension policy for consistent service and risk management. Develop and manage training, tools, and communications for uniform policy understanding.
• Monitor policy application to ensure compliance, identifying gaps or risks and recommending process and policy refinements to support compliance and service quality.
• Serve as a subject matter expert and escalation point for complex or sensitive pension policy issues.
• Represent the organization in external forums and discussions with external stakeholders, including regulators and industry peers, as required.
• Prepare briefings, policy documents, and recommendations for senior management, ensuring decisions are guided by operational insights.
  
  

To Succeed, You Bring

• Minimum of 5–7 years of progressively responsible experience in pension policy development, preferably in pension administration or a related field.
• Bachelor’s degree in public policy, business administration, public administration, law, or a related field.
• A minimum of 3 years’ experience leading a team.
• Demonstrated experience in operational pension policy implementation and support.
• Strong understanding of pension legislation, regulatory frameworks, and public sector policy processes.
  
  

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
  
  

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, And Belonging (DEIB)

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [e-mail] or call Human Resources at 416-673-9000 for assistance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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