Manager, Operations I

Socket.dev; Calgary; On-site; CAD 85,000 - 125,000; Full time

Job summary

Cadillac Fairview is seeking an experienced Operations Manager to oversee efficient property operations across a major office tower. You will lead staff, coordinate architects, consultants, contractors and suppliers to deliver reliable services and maintain building standards.

You will manage budgets, safety programs, and vendor relationships, ensuring timely completion of maintenance and strong customer service for tenants. A background inFacilities/Operations and leadership is required.

Qualifications

• Post secondary degree or diploma in Operations Management or related field.
• Enrollment in FMA, RPA or Shopping Centers Managers course or equivalent.
• 7+ years in Physical Operations management with 5+ years supervisory experience (mall/office/mixed use preferred).
• Working knowledge of general maintenance procedures.
• Knowledge of HVAC and electrical/mechanical systems and large facility services.
• Good knowledge of management and budgeting principles.
• Proficient in Word/Excel and Building Automation or PM software.

Responsibilities

• Hire, train and supervise permanent and contract staff per HR standards.
• Manage direct reports to achieve department goals and mentor staff for succession.
• Secure contractors and annual service contracts with quotes.
• Oversee hourly staff with regular meetings and update reviews.
• Assist in annual operating expense and capital budgets.
• Coordinate maintenance work to ensure timely completion and standards.
• Order parts and services and code invoices for payment.
• Prepare concise reports for management with relevant data.
• Ensure safety procedures compliance and safety training completion.
• Coordinate specialized services and oversee subcontractor work.

Skills

Communication

Leadership

Problem solving

Time management

Team motivation

Decision making

Overtime readiness

Pressure management

Organizational skills

Education

Post-secondary degree/diploma in a relevant field

Enrollment in FMA/RPA or Shopping Centers Managers course

Tools

Word

Excel

Building Automation Systems

Preventative Maintenance software

Job description

Role impact:

To provide assistance in the management of efficient operations of a major Office Tower, including project management, while directing and coordinating activities of staff and the services provided by architects, consultants, contractors and suppliers.

What you will deliver:

• Hire, train and supervise all permanent and contract staff by conducting the hiring process in accordance with all Human Rights requirements, providing the necessary orientation and training and reviewing activities on a daily basis to ensure that all staff complete their responsibilities in accordance with CF standards
• Manage the activities of all direct reports to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices provide regular motivation and mentoring to all staff to encourage on going professional development for succession planning purposes
• Secure qualified contractors and yearly service contracts by compiling specifications and tendering out all contractual work on behalf of CF to ensure the retention of quality, cost-effective resources to complete work within budgetary requirements and in accordance with Building Code and CF standards
• Oversee the activities of all CF hourly staff by conducting regular property tours, regular staff meetings and reviewing weekly updates on work orders to ensure on-going communications and that responsibilities are completed in a timely and accurate manner
• Assist in the preparation and implementation of annual operating expense and capital budgets
• Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily work assignments and delegating to the appropriate member of the maintenance team in order to ensure all maintenance work is completed in a timely manner and the property is maintained in a manner that will ensure property standards are maintained
• Order necessary parts and services required to maintain efficient operation of the Property by determining needs, researching price and quality, following appropriate procedures for purchasing and accurately coding and signing invoices for payment in order to ensure accurate records of expenditures are maintained
• Prepare accurate and concise reports by collecting and compiling relevant data into summary form and forwarding to appropriate parties on a timely basis to ensure management is provided with accurate information on which to base business decisions
• Comply with and enforce all safety procedures by participating in safety training and ensuring adherence to all legislative requirements to ensure the building is safe for all occupants and users
• Identify specification and secure quotations for specialized services, purchases or repairs as requested by contacting appropriate sub-contractor to discuss work to be performed and coordinating and overseeing the work performed to ensure that work is completed in accordance with all building code requirements
• Develop and maintain programs related to HVAC (Chiller Central Plant), through preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security snow removal, parking lot and roof maintenance and rehabilitation, life safety systems, cleaning operations, tenant coordination and other pertinent aspects of physical operations to ensure the ongoing efficiency of the Property operations
• Secure CF property against loss due to theft, fire, liability claims and prosecutions resulting from operations by ensuring all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner in order to limit exposure to liability and loss
• Ensure all tenants concerns regarding operational issues are resolved on a timely basis by regularly meeting with Operations Supervisor to discuss issues and assisting in solving problems outside his/her scope of responsibility in order to ensure a high level of customer service to tenants and customers
• Work with the Marketing Department to coordinate marketing and customer care activities as it pertains to operations
• Maintain complete drawing records and operating logs
• Responds to emergency calls on a 24-hour basis, as required
• Perform other duties as assigned

What your strengths are:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong mechanical abilities
• Strong analytical, research and problem solving skills
• Proven leadership abilities and self starter
• Practical judgment and decisive manner
• Positive attitude and willingness to work overtime and respond to emergencies
• Good ability to work efficiently under pressure
• Good organizational skills and ability to manage multiple tasks and prioritize for completion

What you need to succeed:

• Post secondary degree or diploma in a relevant field of study (Eg. Operations Management,Leadership, Building Environmental Studies, Business, Educational)
• Enrollment in FMA, RPA, Shopping Centers Managers Course,or equivalent
• A minimum 7 years’ experience in Physical Operations management with at least 5 years’ supervisory/management experience, preferably in a shopping center, office or mixed use environment
• Workingknowledge of general maintenance procedures
• Knowledge of HVAC,electrical/mechanical systemsand large facility services.
• Good knowledge of management and budgeting principle
• Computer proficiency with Word, Excel orBuilding Automation SystemsorPreventative Maintenance software

Are you up for the challenge? At CF, we believe our people are core to our success. Join our award-winning team, where your talent and commitment to excellence are welcomed, valued and respected!

Accommodation for applicants with disabilities during the recruitment, assessment, and/or selection process is available.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher– we strive to exceed expectations
• Own Your Expertise– we empower ourselves and each other
• Collaborate Effectively– we bring the right people together to get the right results
• Engage with Empathy– we objectively consider the needs of others
• Embrace Change– we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?

CF isan equal opportunity employerand is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [e-mail].

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