Manager, Operations Centre

vancouver airport authority; Burnaby; On-site; CAD 106,000 - 159,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

Retirement savings matching

Wellness programs

Commuting support

Generous vacation days

Job summary

Vancouver Airport Authority is seeking a permanent, full-time Manager, Operations Centre in the Airport Operations Department. The role leads people and contractors, oversees safety and security, and ensures timely real-time decisions for airside, groundside, and terminal operations.

The position represents the organization outside business hours, mitigates risk, and supports business continuity with a 24/7 IOC focus.

Qualifications

• Five years of leadership experience in aviation or operational decision-making.
• Strong incident management and risk assessment skills.
• Excellent written and verbal communication in English; French is a plus.

Responsibilities

• Direct multi-agency response to airport emergencies with partners and agencies.
• Oversee contractor activities and monitor KPIs across systems.
• Apply incident command practices with risk/threat assessments per protocols.
• Manage day-to-day operations across airside, groundside, and terminal.
• Lead multi-functional teams on 12-hour shifts and guide decisions.

Skills

Leadership

Incident management

Strategic planning

Communication (English)

Bilingual (English/French)

Education

Post-secondary degree

Job description

Position overview

We have a permanent, full-time opportunity for a Manager, Operations Centre in the Airport Operations Department. Reporting to the Senior Manager, Operations Centre, the successful candidate provides leadership to the people, contractors and oversees processes to ensure the safe and secure movement of people, planes and baggage. This includes responsibility for real time response to any situations that arise airside, groundside and in the terminal. It is accountable for the decisions, actions and results of the day-to-day operations team.

The Manager, Operations Centre represents the organization as a whole outside of business hours and in any real time incident, with a focus on mitigating risk by promoting a safe and secure operation while focusing on business continuity.

Key responsibilities include:

• Direct multi-agency response to any airport emergency which includes negotiating with business partners, government agencies and other Airport Authority departments that may have competing interests.


• Oversee the execution of airport programs and contractor activities as well as monitor airport and customer key performance indicators using a variety of systems.


• Provide incident management and apply incident command best practices, including assessment of risk and threats according to defined protocols and procedures.


• Real time management of the airport with the accountability to oversee the day-to-day operations of all airport activity airside, groundside and in the terminal.


• Leadership of multi-functional teams in a 12-hour shift that includes the responsibility for providing guidance to all roles and is accountable for the decisions made or actions undertaken to resolve operational, safety, security and customer care issues.


• Plan and implement any strategic objectives for the IOC (Integrated Operations Centre).


• At least five years’ experience working in an aviation or operational decision-making role supplemented by a post-secondary degree; or an equivalent combination of education and experience


• Knowledge of all aspects of airport operations including, but not limited to: emergency response and management procedures, airline operations, airfield maintenance, lease management, noise management, air traffic control operations, workplace health and safety practices and airport security measures.


• Minimum five years of proven leadership and people management experience, preferably in an operational environment with knowledge of acts, standards, and regulations governing airport operations, along with associated policies, programs and procedures.


• Strong communication and writing skills in English – bilingualism (English and French) is an asset.


• Exceptional organizational skills with the ability to multitask in a fast-paced environment as well as proven customer focus in order to serve tenants and travellers in an ever-changing environment.


• Sound judgment and decision-making skills necessary to manage operational and emergency situations as well as strong commitment to health and safety with the ability to work safely and effectively under pressure.

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply.

Shift and weekend work are required as the Integrated Operations Centre is a 24/7 operation.

This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $105,680 to $158,520 per annum, based 40 hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [e-mail] .