Manager Operations

Gate Gourmet; Mississauga; On-site; CAD 80,000 - 95,000; Full time

Job summary

Gate Gourmet is seeking a dedicated Operations Manager to oversee the Dish Room and Galley operations in Mississauga. This role involves financial and operational leadership, team management, and ensuring compliance with health and safety standards. Ideal candidates will have a background in food hygiene and operations management, strong interpersonal skills, and the ability to foster a positive working environment.

Qualifications

• 5+ years' experience in operations, particularly in food hygiene.
• Demonstrable management experience leading diverse teams.
• Strong interpersonal and communication skills.

Responsibilities

• Lead the Dish Room and Galley sections, ensuring financial and operational goals are met.
• Oversee training and development for departmental competence.
• Ensure compliance with health and safety regulations.

Skills

Financial Accountability

Team Leadership

Problem Resolution

Communication

Education

Food and Hygiene Related Education/Training

Degree in Operations/Management

Lean Six Sigma Certification

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting into the Process Owner Assembly, this position is responsible for the overall leadership and coordination of the assigned section including financial, operational, and statutory accountability. The primary department responsibility will be the Dish Room and Galley.

Main Duties and Responsibilities:

• Financial accountability for the section.
• Aligns section assembly process to defined master production schedule. Maintains Master Production Schedule (MPS).
• Responsible for compliance and improvement with the objectives established, daily monitoring of deviations and following up with corrective actions.
• Meets quality KPI’s and internal and external customer expectations
• Proactively manages team performance
• Resolves conflict and provides solutions
• Sustains and maintains legal/compliance requirements cross health and safety, food safety, security, and gateOPEX (in-house operational excellence program).
• Instigates and improves continuous improvement initiatives.
• Actively involved in customer engagement
• Develops departmental competence by training and coaching staff/team
• Leads/attends operational meetings, and shift briefings
• Creates a positive working environment
• Accountable for staff numbers (working with HR)
• Staff and production planning (short and medium term)
• Collaborate with the Internal Delivery System (IDS) team to define and align all internal transport activities
• Ensures the correct application of defined 5S
• Identifies potential defects from the application of Internal Feedback Loop (IFBL)

Qualifications

Education:

• Food and hygiene related education/training
• Various management training
• Desirable specification in Operational and People Management
• Degree educated and/or demonstrable continued professional development at a senior level is preferred
• Professional qualifications in operations/logistics preferred
• Certification or demonstrable experience in Lean Six Sigma preferred

Work Experience:

• At least 5 years’ experience working within an Operations environment
• Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred
• Experience of working in a fast-paced unionized environment
• Minimum of 3 years management experience with demonstrable leadership with management activities and responsibilities
• Experience leading projects and people across organizations, and maintain mandatory standards to ensure the safety of products and processes and to improve product quality required
• Experience with applying lean manufacturing techniques system preferred (specific experience can be questioned during interview phases)

Language / Communication Skills:

• Strong interpersonal skills and the ability to interact effectively with multiple departments and customers
• Excellent written and oral communication skills in English

Job Dimensions

Geographic Responsibility: Toronto Unit YYZ

Type of Employment: Permanent full time

Travel %: N/A

Exemption Classification: (United States only – Exempt, Non-exempt) – N/A

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Process Owner Assembly

Dotted Line Manager (Title, if applicable): GM

Number of Direct Reports: (varies by time of year up to 100)

Number of Dotted Line Reports: 0

Estimated Total Size of Team: N/A

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through a criminal background check.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.

Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.

If you want to be part of a team that helps make travel and culinarymemories, join us!