Manager, Operations

Medicine Hat Mall - Medicine Hat, AB

JOB TYPE

Full Time, Salary

Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Manager, Operations to join our team at our Medicine Hat Mall in Medicine Hat, AB. If you have a background in building operations, good leadership skills and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Role

As the Manager, Operations you are responsible for ensuring the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

1. Ensure that all programs related to the overall operation of the Centre are implemented by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation.
2. Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator, review actual vs budget, conduct monthly variance analysis.
3. Create and maintain long term capital expenditure plans.
4. Approve all purchase orders and invoices.
5. Actively manage and participate in RFPs, tenders, bids and contract negotiations with service providers.
6. Ensure maintenance of all mechanical, electrical, life safety and security systems.
7. Facilitate on-going, open communications with tenants and ensure their needs are being met.
8. Respond to after-hours emergency calls by going to the site and taking the necessary actions.
9. Authorize and verify employee and contractor work schedules.
10. Ensure safety precautions and policies are followed in line with applicable laws and company policies.
11. Develop, maintain, and track preventative maintenance and initiatives.
12. Coordinate and support tenant coordination projects in conjunction with the Design and Construction department.
13. Motivate, direct and evaluate all direct reports through regular formal and informal discussions.
14. Other duties as assigned.

Requirements

To excel in this role, we are looking for candidates who are personable and strong multi-taskers. If this opportunity sounds interesting to you, you likely have the following attributes:

1. 5 years experience as Building Operator, Supervisor, Operations or similar role.
2. 2 years supervisory/management experience preferably in shopping centre or mixed use environment.
3. Must have experience managing Security Contracts.
4. Working knowledge of heating and cooling systems and database software i.e. Angus.
5. Working knowledge of Fire and Building codes.
6. Knowledge Health & Safety legislation and safe operation of power tools & equipment.
7. Proficient with MS Office.
8. WHMIS certification an asset.
9. 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket.
10. BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset.

Join us and play a vital role in providing outstanding experiences to our valued customers and tenants. We are seeking individuals with a positive attitude, excellent communication skills, and a strong commitment to ensuring customer satisfaction.

Competencies

1. Communicate clearly, concisely, professionally and convey active listening and openness.
2. Build positive relationships and demonstrate commitment, effort and a "take charge" attitude.
3. Produce accurate work with attention to detail and consistently meet deadlines.
4. Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour.
5. Overcome obstacles to get the job done, identify problems and recommend solutions.
6. See change positively and adapt quickly to change in work requirements.
7. Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others.
8. Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions.

Values

1. Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated.
2. Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas.
3. Integrity: Do the right thing, deliver on commitments and admit mistakes.
4. Teamwork: Work together as one team toward common goals.
5. Accountability: Hold yourself and others accountable for decisions and results.

Next Step

If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.

Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.