Manager, Operations

Americold; Brampton; On-site; CAD 81,000 - 102,000; Full time

Job summary

Americold in Brampton, Canada seeks an experienced supervisor to lead a warehouse team and oversee product movement and customer service. You will ensure budgets are met, supervise staff, and uphold safety standards in a fast-paced distribution environment.

Strong communication and office software skills are essential. The role requires coordinating with multiple departments to ensure inventory accuracy and timely shipments, while maintaining compliance with regulatory guidelines and company

Qualifications

• 5 years supervisory experience
• Associate's Degree (A.A.) preferred
• Experience in warehouse/food distribution is a plus

Responsibilities

• Ensure budgeted revenues, expenses, and targets are met.
• Monitor, document and improve procedures and KPI’s related to product handling and customer service.
• Work with General Manager to develop annual facility budgets.
• Perform regular inspections to ensure food safety and OSHA compliance.
• Build positive relationships with customers.
• Interview, hire, train staff; schedule and direct work; appraise performance; address complaints and resolve problems.
• Maintain operational procedures for verification of shipments and inventory; meet quality standards for perishables.
• Coordinate with other departments to ensure availability of merchandise.

Skills

Leadership

Budgeting

Operations coordination

Communication

Customer relationship management

Education

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Warehouse Management Software

Job description

Primary Responsibility :

Responsible for supporting the direction, coordination, and evaluation of product movement and customer service. Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems by performing the duties through subordinate supervisors.

What You’ll Do :

• Ensure budgeted revenues, expenses, and targets are met.


• Monitor, document and improve the procedures and KPI’s related to all aspects of product handling and customer service.


• Work with General Manager to develop annual facility budgets.


• Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed.


• Model best safety practices in the industry to ensure a safe and compliant workplace.


• Build positive relationships with customers.


• Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems.


• Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory. Meet quality control standards for perishables.


• Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise.


• Ensure compliance with all company policies, as well as all Federal, State and Local OSHA regulations.


• Prepare operational schedules and coordinate activities. Establish priorities and sequences for products.


• Develop and/or revise standard operational and working practices. Observe workers to ensure compliance.


• Ensure compliance with all transportation and safety regulations.


• Report on-the-job injuries and accidents. Facilitate modified duty assignments.


• Other duties as requested.

What Experience and Education You Need :

• 5 years supervisory experience


• Associate's Degree (A.A.) preferred

What Could Set You Apart :

• Cold Storage industry experience


• Food industry experience


• Proficient in Microsoft Office, including Word and Excel.


• Proficient with Warehouse Management Software

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions


• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending


• Requires manual dexterity with normal hand and finger movements for typical office work


• Talking, hearing, and seeing are important elements of completing assigned tasks


• May require travel by automobile and airplane up for business


• May require a visit facility operations in temperatures at or below freezing


• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds


• Requires the use of various electronic tools


• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes


• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management

The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $81,000 - $101,500 annually. "Rate may vary based on work location."

"This position is being recruited to fill an existing vacancy"

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.