Manager, Operational Resilience

Sun Life Financial; Toronto; Hybrid; CAD 78,000 - 128,000; Full time

Job summary

A leading financial services organization is looking for an Operational Resilience Tool Implementation Specialist in Toronto. In this pivotal role, you will support the Director of Operational Resilience by implementing a key tool integral to the business continuity strategy. This position requires strong project management, stakeholder collaboration, and a solid background in governance to ensure the organization's resilience in a complex risk environment.

Benefits

20 vacation days per year

Flexible Benefits

Pension and stock programs

Global Learning Centre access

Wellness programs

Qualifications

• 5 years of experience in information systems or governance.
• Strong knowledge of IT application delivery.
• Excellent knowledge of Microsoft Office and SharePoint.

Responsibilities

• Implement and support the Operational Resilience tool.
• Gather requirements and provide project management support.
• Support the Operational Resilience Program Development.

Skills

Project Management

Communication

Stakeholder Engagement

Technical Requirements Translation

Education

University degree

Professional designations

Tools

Microsoft Office

SharePoint

ServiceNow

Fusion

Archer

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Sun Life and our peers operate in a complex risk environment with increasing threats posed to our critical operations from events like control failures, third-party disruptions, infrastructure outages, technology failures, cyber incidents, geopolitical incidents, pandemics, and natural disasters. A robust and concerted approach to operational resilience can enhance Sun Life’s ability to withstand, adapt to, and recover from these events while continuing to deliver our critical operations. This is key to protecting our clients and ensuring our services are available, when needed, through disruption.

This unique role will be pivotal in supporting the Director Operational Resilience (Product Owner) in the implementation of the Operational Resilience tool used to execute the global end to end Operational Resiliency Program. The chosen candidate will play a significant role converting all business, regulatory and process requirements of the Operational Resiliency program into functional requirements for the Operational Resilience tool. This role will also participate in activities and workstreams related to the Operational Resilience program itself.

The scope of this role is Global in nature, and will report to the Director, Operational Resilience.

What will you do?

Implementation and Future Development of the Operational Resilience Tool

• Implement and support the Operational Resilience tool. This will entail working closely with the Vendor, Internal Technology support teams and end-users across the enterprise to:
  • Gather insights and requirements from relevant stakeholders to build and support the product roadmap and the strategic vision for the platform
  • Provide Project Management support and manage the inter-dependencies with other teams while identifying, building, and managing strategic partnerships with various stakeholders.
  • Support messaging, communication and enterprise training as necessary.
  • Prioritize and manage items in the backlog and maintain a laser focus on prioritization towards value.
  • Facilitate release planning with tool service provider, internal key stakeholders as well as demos to establish feedback loops.
  • Integrate usability studies and research into product requirements to enhance end-user experience.

Support the Operational Resilience Program Development and Sustainable Rollout

• Participate in the establishment of standards & practices related to delivering compliance to the key/required elements of E-21 Guideline
• Participate in & lead activities associated to developing a repeatable foundation for the mapping of critical operations end-to-end.
• Management/coordination of delivery on key workstreams within the Operational Resilience program to ensure critical operations are effectively & consistently identified, mapped and tested
• Participate in the establishment of a high-performance center of excellence capable of delivering initially on the Program requirements, subsequently structuring it for ongoing support and efficiency especially as it relates to supporting the training and ongoing use of the tool.

What do you need to succeed?

• 5 years of experience with information systems or in a governance related role
• 5 years of experience with IT focused application delivery and/or execution of business requirements into suitable technical requirements.
• University degree and/or professional designations
• Must have excellent knowledge of Microsoft Office and SharePoint including SharePoint administration
• Excellent communications skills with the ability to effectively engage with executives and senior leaders globally

Preferred Skills:

• ICP-APO Certification (Agile Product Ownership)
• Operational resilience planning or business continuity planning experience
• Experience with governance, risk and control workflow tools like ServiceNow, Fusion and Archer
• Experience in Agile delivery (Scrum, Kanban) and relevant IT certifications (Scrum Master, Green Belt, TOGAF, BABOK etc.) are an asset.
• Strong presentation, communication, negotiation, and conflict management skills

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work Canada
• Great Place to Work list for Best Workplaces for #HybridWork 2022
• Great Place to Work list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail] .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Risk Management

Posting End Date:

29/06/2025