Manager, E-21 Operational Resilience

Manulife; Oakville; Hybrid; CAD 80,000 - 146,000; Full time

Job summary

A leading financial services provider seeks a Manager of E-21 Operational Resilience to oversee the implementation of risk frameworks. This role requires collaboration with various teams and a strong understanding of operational risk, catering to candidates with significant experience in insurance and project management.

Benefits

Opportunities to learn and grow

Flexible, inclusive environment

Support for well-being

Qualifications

• 5 years of experience in operations, insurance, or project management.
• Ability to build strong relationships with business partners.
• Experience with risk management methodologies.

Responsibilities

• Deliver core elements of OSFI E-21 Operational Resilience.
• Identify and improve critical operations and services.
• Partner with stakeholders to implement remediation actions.

Skills

Organizational skills

Communication skills

Analytical skills

Critical thinking

Education

Bachelor's degree in business or finance

Industry certificate in operational risk

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Canada Operations 1st Line Risk & Controls Team is seeking an enthusiastic, organized individual for the role of Manager, E-21 Operational Resilience, who will represent Canada Operations in implementing the core components of the OSFI framework. The successful candidate will be a highly motivated professional with strong operations experience in areas such as insurance, affinity markets, group benefits, contact centres, and/or project management. They will also have extensive experience working with business collaborators and/or Risk Management while being committed to the successful delivery of key risk program elements.

Success will require a high degree of collaboration, facilitation (including workshops and interviews), and organizational skills while working with business and functional area subject matter experts (SME). Additional collaborators include Global ORM, Technology, Legal, Finance, HR, and Compliance.

Position Responsibilities:

1. Work with business partners to deliver core elements of OSFI E-21 Operational Resilience (expectations for financial institutions to prepare for & recover from severe disruptive events), establishing a resiliency framework to be implemented & maintained.
2. Identify, assess & improve critical operations & services (COS).
3. Organize analysis of COS including scope, impact tolerance, end-to-end (E2E) mapping of assets required for operations, material points of failure, action plans, remediation & readiness testing.
4. Partner with COS owners, Operational Resilience Office & related programs (e.g., disaster recovery) to align, implement & monitor progress on remediation actions.
5. Navigate cross-functional collaborator relationships to address issues, develop strategies, advocate for change & implement solutions.

Required Qualifications:

1. Bachelor's degree in business, finance, and/or industry certificate in operational risk.
2. At least 5 years of related experience with strong knowledge of business processes, risks & controls, or exposure to business operations & projects incorporating risk management methodologies.
3. Ability to build strong working relationships with business partners to facilitate process analyses & develop strategies to mitigate risk.
4. Strong verbal & written communication skills (ability to convey complex information clearly & concisely to various levels of an organization including senior management).
5. Highly organized with the ability to work in a fast-paced, cross-functional environment while managing multiple priorities.
6. Strong critical thinking & analytical skills (ability to articulate business impact of risk & challenge the status quo for all the right reasons).
7. Confidence to ask pertinent questions & flexibility to amend conclusions when new information is presented.

Preferred Qualifications:

1. Experience with process flow analysis, failure mode analysis, and/or control planning.
2. Knowledge of insurance, group benefits, affinity markets, and/or contact centres.
3. Familiarity with OSFI E-21 guidelines.

What We Offer:

• Opportunities to learn and grow your career.
• A flexible, inclusive environment that supports well-being.
• Support in shaping the future as part of our global team.

About Manulife and John Hancock:

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more, visit our story.

Equal Opportunity Employer:

We embrace diversity and are committed to fair recruitment, retention, and advancement practices without discrimination based on race, ethnicity, gender, age, disability, or other protected grounds. For accommodations during the application process, contact [e-mail].

Location & Compensation:

Location: Waterloo, Ontario (Hybrid work arrangement)

Salary range: CAD 80,700 - CAD 145,260. Actual salary varies based on market, location, and experience. Benefits include health, dental, retirement plans, paid time off, and more.