Manager On Duty

One Duck Hospitality Group; Toronto; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

RRSP Program

Group Benefits

Employee & Family assistance program

Staff discount program

Job summary

One Duck Hospitality is seeking a Manager on Duty to join our team across Hemingway’s, The Pilot and Bar Wellington in Toronto, Ontario. The Manager on Duty will oversee daily operations, ensuring a seamless guest experience, and provide leadership to the front‑of‑house team.

This role offers hands‑on leadership, cross‑location exposure, and opportunities to develop in a growing hospitality group. Compensation includes $25/hr plus tips, RRSP, benefits, and staff discounts across locations.

Qualifications

• 3–4 years of management and bartending experience.
• Full availability; able to work late nights and weekends.
• Strong operational and people-management skills.
• Commitment to service excellence.
• Strong bartending skills and knowledge of drink recipes.

Responsibilities

• Oversee daily operations and ensure guest satisfaction.
• Accurately complete accounting and cash sheets; handle invoices.
• Manage daily ordering and staff schedules.
• Record spillage; file incident reports and run staff evaluations.
• Lead new hire orientations and train team.
• Provide hands-on FOH support; manage event bookings.
• Coordinate bar and AV setup; assist during peak service.
• Answer phones; manage FOH call flow during service.
• Coach and motivate staff to maintain high performance.
• Organize events and platter setups; coordinate rosters.

Skills

Management

Bartending

People management

Operations

Customer service

Tools

Wisk

Evernote

7shifts

Job description

We are looking for a Manager on Duty to join our team at One Duck Hospitality!

The Manager on Duty will be working for all our three locations - Hemingway’s, The Pilot and Bar Wellington. The Manager on Duty is responsible for overseeing daily operations, ensuring a seamless guest experience, and providing leadership to the front‑of‑house team. This role provides the opportunity to work across our restaurant locations, gain experience in different hospitality environments, and work with a variety of teams. This role requires strong operational expertise, people management skills, and a commitment to service excellence.

Information about this job posting and our screening process:

• This job posting is for a vacant position at One Duck Hospitality
• Our team uses AI tools to assist with applicant screening
• This is a full-time position.

Key Responsibilities:

• Accurately complete accounting and cash sheets, troubleshoot discrepancies, and ensure financial accuracy
• Manage daily ordering
• Be responsible for employee schedules
• Record spillage, enter invoices, and submit food invoices using Wisk and other invoice systems
• Manage facility maintenance, report issues, use Evernote for documentation, set up AV equipment, and troubleshoot printers/scanners
• Maintain detailed daily reports and act as the primary contact for large bookings and special events
• Properly file incident reports and utilize PER for staff evaluations and performance tracking
• Manage daily schedules and follow on‑call procedures using 7shifts
• Conduct interviews, lead new hire orientations, and train new team members effectively
• Actively coach, mentor, and motivate staff to maintain high performance and morale
• Ensure exceptional guest experiences by performing table touches and addressing customer concerns promptly
• Organize and execute events efficiently, including platter setup and coordinating staff rosters to meet event demands
• Assist with expediting food during peak service times
• Provide hands‑on support to front‑of‑house staff throughout shifts
• Answer phones promptly and ensure FOH staff effectively manage calls during service
• Demonstrate strong bartending skills, including knowledge of all drink recipes, and provide bar support when needed

Why work with us?

• Wage - $25/hr plus tips
• RRSP Program to support your financial future
• Group Benefits
• Employee & Family assistance program
• Staff discount program across One Duck Hospitality Restaurants
• Exciting growth & development opportunities
• Opportunity to work across our restaurant locations and gain experience with different teams and hospitality environments

Qualifications:

• 3–4 years of management and bartending experience
• Having full availability and willing to work late nights and weekends
• Strong operational expertise
• People management skills
• A commitment to service excellence
• Strong bartending skills, including knowledge of all drink recipes

If you’re looking for a challenging and rewarding role in a growing hospitality group, we’d love to hear from you!

One Duck Hospitality is dedicated to facilitating an accessible and inclusive recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We invite and encourage candidates with disabilities to apply for employment opportunities with us. Please be aware that accommodations during the recruitment process are readily available upon request.