Manager, Office of the COO

Affirm; Edmonton; Remote; CAD 125,000 - 175,000; Full time

Job summary

An established industry player is seeking a strategic operator and program manager to lead critical initiatives within its COO organization. This role is pivotal in driving operational excellence and requires a blend of strategic decision-making and program execution. The ideal candidate will navigate complex topics, manage competing projects, and collaborate with senior leaders to achieve impactful business outcomes. Join a remote-first company that values flexibility and offers a transparent pay structure, competitive benefits, and a commitment to inclusivity in the workplace.

Benefits

100% subsidized medical coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• 5-10 years in business operations or program management, preferably in fintech.
• Proven track record of leading complex projects and initiatives.

Responsibilities

• Drive high-priority initiatives to enhance operational efficiency and business performance.
• Lead planning and execution of cross-functional initiatives.

Skills

Strategic Thinking

Problem Solving

Project Management

Stakeholder Management

Communication Skills

Business Acumen

Education

Bachelor's degree in a related field

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are looking for a strategic operator and program manager to drive critical initiatives within the COO organization. This role combines strategic decision making, problem solving, and program execution to support high-impact projects and drive operational excellence across teams.

The ideal candidate has a strong strategic mindset, ability to structure and problem solve through ambiguity, and the skills to drive cross-functional initiatives from ideation to execution. They will partner closely with the Chief of Staff to the COO to analyze business challenges, implement key strategic initiatives, and drive the operational cadence of the COO organization. This role requires the ability to navigate complex topics, manage competing projects, and collaborate with senior leaders to drive business outcomes.

What You'll Do

1. Partner with the Chief of Staff to the COO to drive high-priority initiatives that improve operational efficiency, decision-making, and business performance.
2. Lead the planning and execution of cross-functional initiatives to drive alignment, accountability and high-quality execution.
3. Drive and continuously improve the operational cadence of the COO organization, to ensure alignment and effective decision making.
4. Develop a deep understanding of Affirm’s business, organization, and strategic priorities to ensure initiatives are designed and executed in ways that maximize business impact.
5. Collaborate with key stakeholders to align priorities, manage dependencies, and resolve blockers.

What We Look For

1. 5 - 10 years of experience in a combination of business operations, strategy, program management, or a Chief of Staff-type role; experience in fintech or related fields strongly preferred.
2. Proven track record of successfully leading and delivering complex, cross-functional projects.
3. Strong business acumen and strategic thinking, with the ability to drive actionable solutions while maintaining a focus on long-term business impact.
4. Exceptional organizational skills, with the ability to maintain clarity on priorities, dependencies and execution details.
5. Proven ability to problem-solve independently and make informed decisions to maintain progress and drive execution.
6. Experience working with senior leaders and executive teams, with the ability to influence and collaborate at all levels of the organization.
7. Excellent stakeholder management skills, with experience in aligning multiple teams toward shared objectives.
8. Strong ability to balance structured execution with flexibility, adapting to shifting priorities in a fast-moving environment.
9. Strong verbal and written communication skills, with the ability to distill complex information into clear, actionable insights.
10. This position requires either a Bachelor's degree in a related field or equivalent practical experience.

Pay Grade - L
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $125,000 - $175,000

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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