Manager of Program Services

Good Shepherd Hamilton & Toronto; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

Good Shepherd Hamilton & Toronto is seeking a Manager of Program Services to lead operations at the Family Centre and related programs. This critical leadership role requires extensive experience in social services, focusing on quality care, staff development, and community collaboration. Join our mission to empower vulnerable individuals and families through effective program management.

Benefits

Competitive compensation and comprehensive benefits

Ongoing professional development support

Employee and Family Assistance Program (EAP)

Wellness initiatives and resources for self-care

Staff recognition programs

Qualifications

• Minimum 5 years' experience in social services, with 3-5 years in leadership.
• Understanding of homelessness, mental health, and harm reduction.
• Experience in program development and community collaboration.

Responsibilities

• Oversee operations of key programs and ensure operational efficiency.
• Support staff development, coaching, and performance management.
• Lead interdisciplinary teams and manage budgets.

Skills

Leadership

Communication

Problem Solving

Empathy

Adaptability

Cultural Competency

Education

Degree or diploma in a relevant field

Job description

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd - Family Centre, Reaching Home, Bakhita House Services

How You Will Make An Impact

Good Shepherd Centres is currently seeking a Manager of Program Services to oversee the day-to-day operations of several key programs including the Family Centre, Reaching Home, Overflow Hotel, and Bakhita House. Reporting to the Director, this leadership role is responsible for driving program success, ensuring operational efficiency, and supporting the delivery of high-quality, person-centered care.

The Manager provides direct supervision to Program Managers, supports staff development, and plays a key role in coaching, performance management, recruitment, and retention. You will ensure effective communication, resolve client or staff concerns in a timely manner, and foster a culture aligned with Good Shepherd's mission and values. The role also includes participating in external meetings with stakeholders and funders and serving as a backup to the Director when needed.

Key duties include leading and supporting interdisciplinary teams, improving quality of care through evidence-based practices, developing tools for collaboration and data tracking, monitoring budgets, and guiding leadership staff across all assigned programs. Flexibility is required, including occasional evening or weekend work and participation in an on-call rotation.

This is an opportunity to make a lasting impact on vulnerable communities through strong leadership and a deep commitment to service. If you are a collaborative leader with a passion for social justice and program excellence, we encourage you to apply.

What You'll Bring To Our Team

• Degree or diploma in a relevant field from an accredited institution
• Minimum 5 years' experience working with individuals experiencing homelessness in a residential or outreach setting, including 3-5 years in a leadership role involving staff supervision, coaching, and performance management. Experience working in an emergency shelter setting is an asset.
• Demonstrated ability to manage complex case strategies, creatively solve problems, and lead with compassion, fairness, and the ability to make logical decisions while encompassing empathy
• Proven success managing multiple priorities in fast-paced environments while demonstrating adaptability and resilience
• Strong understanding of homelessness, poverty, mental health, substance use, trauma, harm reduction, and Housing First approaches
• Skilled in applying anti-racist, anti-oppressive, and culturally competent frameworks in practice
• Experience in program development, service evaluation, and effective community collaboration
• Excellent verbal and written communication, interpersonal, organizational, and case management skills
• Knowledge of community resources, social determinants of health, and evidence-informed practices
• Valid driver's license required; access to a vehicle is recommended
• Fluency in a second language is an asset
• Demonstrated understanding of workplace health and safety practices and commitment to the Mission and Values of Good Shepherd Centres
  
  

What We Offer

• Competitive compensation and comprehensive benefits, including additional pay for on-call responsibilities
• A collaborative, mission-driven team working together to support vulnerable individuals and families in our local community
• Ongoing professional development and continuing education support to help you grow in your career
• Employee and Family Assistance Program (EAP), wellness initiatives, and resources to support your self-care and mental health
• Staff recognition programs that celebrate your contributions and commitment
• A positive, inclusive, and empowering workplace culture where your voice matters
  
  

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview

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