Manager | Medical Staff Retention & Experience

Interior Health; Kelowna; On-site; CAD 108,000 - 155,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Employer paid training/education

Employer paid vacation

Employer paid insurance premiums

Extended Health & Dental coverage

Work-life balance

May be eligible to contribute to MPP

Job summary

Interior Health in Canada is seeking a permanent full-time Manager, Medical Staff Retention & Experience to lead a region-wide strategy that enhances physician and medical staff engagement and retention.

This leadership role partners with corporate and clinical leaders to create a welcoming workplace, fosters strong communication between care teams and senior leadership, and drives strategic initiatives aligned with IH priorities. Travel to sites is required.

Qualifications

• Experience leading medical staff engagement and retention initiatives.
• Ability to develop and measure retention strategies across portfolios.
• Strong communication and relationship-building across internal and external partners.

Responsibilities

• Lead IH-wide policies and procedures related to medical staff experience and retention.
• Gather data, generate insights, and support leaders to improve the medical staff experience.
• Collaborate with partners, HAMAC, and external organizations to drive change.
• Recruit, develop, and supervise staff while managing budgets.
• Travel to IH sites to provide on-site guidance and meetings.
• Ensure compliance with Occupational Health & Safety regulations.

Skills

Strategic leadership

Change management

Project management

Communication

Stakeholder engagement

Healthcare leadership

Travel readiness

People development

Budget management

Policy implementation

Education

Bachelor's degree in a health field

Equivalent education/experience

Job description

Position Summary

Interior Health is seeking a permanent full-time Manager, Medical Staff Retention & Experience who is passionate about driving meaningful change in healthcare. This influential leadership role is ideal for a dynamic professional with experience leading people and complex portfolios, and a demonstrated ability to advance strategic initiatives that enhance the physician and medical staff experience while supporting organizational priorities.

Location: The worksite location is flexible within the Interior Health region.

What we offer

• Employee & Family Assistance Program
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

The salary range for this position is $108,147 (min) to $135,184 (midpoint) to $155,461 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact

The Manager, Medical Staff Retention and Experience oversees the development, measurement, and sustainment of an IH-wide Medical Staff Retention Strategy. Working in partnership with corporate and clinical leaders, the Manager is responsible for providing leadership for activities that support creating a welcoming workplace for medical staff, including those focused on creating a culture of connection and shared optimism; leadership development; and proactive communication between direct care staff, sites and senior leadership. The Manager is responsible for all aspects of planning, organizing and directing staff and activities in these areas, including representing IH when engaging with partner organizations and communities.

The Manager is accountable for effectively addressing medical staff experience and retention issues that cross programs, portfolios, and geographic lines by implementing initiatives, projects and/or programs that support medical staff retention and experience, present and compassionate leadership development, and collaborative change processes as well as quality improvement activities related to medical staff retention.

What will you work on

• Leads the planning, implementation and completion of IH-wide policies, strategies, and procedures that are aligned with best practices and related to medical staff experience and retention.
• Works with partners to understand the medical staff experience journey from candidacy to retirement, including identifying the instruments/tools needed to gather critical data and intelligence, turning that information into actionable insights, and supporting leaders across IH to continually improve that experience – with and for our people.
• Enables adherence to provincial and national standards and guidelines, while advancing retention and experience efforts through idea generation, planning, design, implementation, and evaluation.
• Establishes and implements meaningful metrics and reports for a range of audiences. Develops capacity and approaches to organize and mobilize our data in support of strategic programs, which will drive positive change within the organization.
• Leads the design, development and integration of key medical staff experience initiatives and solutions into leadership development processes and programs, in order to attract, develop and retain the best talent.
• Facilitates effective communication and serves as a liaison between Interior Health, the medical staff, and external partners including:
  • Consults and collaborates with medical staff, communities, external organizations, and partners to improve engagement and effective communication.
  • Participating and leading committees/working groups as assigned.
  • Promoting and communicating Medicine portfolio priorities to medical staff and senior leadership across IH.
• Works collaboratively with members of the Medicine Portfolio and the Health Authority Medical Advisory Committee (HAMAC) on matters relating to medical staff, retention and experience.
• Recruits, hires, supervises, and provides leadership to staff through coaching, guiding, and modeling key behaviours/strategies, encouraging dialogue, and providing guidance and advice to facilitate resolutions to work issues. Assists team members in defining shared and individual goals, meeting target dates, and ensuring alignment of team goals with customer needs. Fosters team spirit, trust, and mutual respect.
• Develops and manages an assigned budget, including annual planning of expenditures within assigned budget, and related financial tracking, and reporting.
• Travels to IH sites to provide on-site guidance, hold meetings, medical staff feedback sessions.
• In alignment with IH's Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
• Performs other related duties as assigned.

Come join our team and see why we're one of BC's Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health's commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications

Education, Training and Experience

• Bachelor's degree in a health field with relevant experience may be considered.
• Seven (7) to ten (10) years of recent, related experience, including a minimum of five years of experience working with members of the medical staff specific to experience, engagement, and improvement.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities

• Proven ability to work collaboratively with medical staff and healthcare leaders at a strategic level.
• Ability to communicate effectively orally and in writing, including a proven ability to communicate change, planning concepts, and policy and the ability to make effective presentations to diverse groups.
• Experience working with internal and external partners; including government, non-profit and private businesses.
• Demonstrated ability to effectively introduce and manage purposeful change.
• Advanced project management skills and experience utilizing project management principles and methodologies.
• Ability to influence and coordinate multiple internal partners around a common goal and strategy.
• A strong emotional intelligence to sense the political environment and appropriateness on how to deliver and respond to meet the strategic needs of initiatives.
• Flexibility with respect to how, where, and when work is performed. The position entitles unpredictable work hours including evening meetings and competing workload demands.
• A BC Driver's license. The role requires travel.
• Physical ability to perform the duties of the position.