Manager | Medical Staff Retention & Experience

Interior Health Authority; Kelowna; Sur place; CAD 108 000 - 155 000; Plein temps

Avantages offerts par ce poste

Employee & Family Assistance Program

Employer paid training/education

Employer paid vacation

Employer paid insurance premiums

Extended Health & Dental coverage

Work-life balance

May be eligible to contribute to MPP

Résumé du poste

Interior Health Authority is seeking a permanent full-time Manager, Medical Staff Retention & Experience to lead a broad portfolio focused on improving the physician and medical staff experience. This role partners with corporate and clinical leaders to implement initiatives, measure impact, and advance organizational priorities within the Interior Health region.

The position emphasizes building a welcoming workplace, leadership development, proactive communication, and collaborative change

Responsabilités

• Leads IH-wide policies and strategies on medical staff experience and retention.
• Collaborates with partners to map the medical staff experience journey and extract data to support decision making.
• Ensures adherence to provincial and national standards while advancing retention efforts.
• Develops meaningful metrics and reports to drive change for diverse audiences.
• Leads design, development and integration of medical staff experience initiatives into leadership development programs.

Description du poste

Interior Health is seeking a permanent full-time Manager, Medical Staff Retention & Experience who is passionate about driving meaningful change in healthcare. This influential leadership role is ideal for a dynamic professional with experience leading people and complex portfolios, and a demonstrated ability to advance strategic initiatives that enhance the physician and medical staff experience while supporting organizational priorities.

Location: The worksite location is flexible within the Interior Health region.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

The salary range for this position is $108,147 (min) to $135,184 (midpoint) to $155,461 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How Will You Create An Impact

The Manager, Medical Staff Retention and Experience oversees the development, measurement, and sustainment of an IH-wide Medical Staff Retention Strategy. Working in partnership with corporate and clinical leaders, the Manager is responsible for providing leadership for activities that support creating a welcoming workplace for medical staff, including those focused on creating a culture of connection and shared optimism; leadership development; and proactive communication between direct care staff, sites and senior leadership. The Manager is responsible for all aspects of planning, organizing and directing staff and activities in these areas, including representing IH when engaging with partner organizations and communities. The Manager is accountable for effectively addressing medical staff experience and retention issues that cross programs, portfolios, and geographic lines by implementing initiatives, projects and/or programs that support medical staff retention and experience, present and compassionate leadership development, and collaborative change processes as well as quality improvement activities related to medical staff retention.

What Will You Work On

• Leads the planning, implementation and completion of IH-wide policies, strategies, and procedures that are aligned with best practices and related to medical staff experience and retention.
• Works with partners to understand the medical staff experience journey from candidacy to retirement, including identifying the instruments/tools needed to gather critical data and intelligence, turning that information into actionable insights, and supporting leaders across IH to continually improve that experience - with and for our people.
• Enables adherence to provincial and national standards and guidelines, while advancing retention and experience efforts through idea generation, planning, design, implementation, and evaluation.
• Establishes and implements meaningful metrics and reports for a range of audiences. Develops capacity and approaches to organize and mobilize our data in support of strategic programs, which will drive positive change within the organization.
• Leads the design, development and integration of key medical staff experience initiatives and solutions into leadership development processes and programs, in order to attract, develop and retain the best talent.
• Facilitates effective communication and serves as a liaison between Interior Health, the medical staff, and external partners including:
• Consults and collaborates with medical staff, communities, external organizations, and partners to improve engagement and effective communication.
• Participating and leading committees/working groups as assigned.
• Promoting and communicating Medicine portfolio priorities to medical staff and senior leadership across IH.
• Works collaboratively with members of the Medicine Portfolio and the Health Authority Medical Advisory Committee (HAMAC) on matters relating to medical staff, retention and experience.
• Recruits, hires, supervises, and provides leadership to staff through coaching, guiding, and modeling key behaviours/strategies, encouraging dialogue, and providing guidance and advice to facilitate resolutions to work issues. Assists team members in defining shared and individual goals, meeting target dates, and ensuring alignment of team goals with customer needs. Fosters team spirit, trust, and mutual respect.
• Develops and manages an assigned budget, including annual planning of expenditures within assigned budget, and related financial tracking, and reporting.
• Travels to IH sites to provide on-site guidance, hold meetings, medical staff feedback sessions.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).