Manager, Learning & Development

T&T Supermarket Inc.; Markham; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Performance bonuses

Long term disability insurance

Extended health/dental/vision care

Life/AD&D insurance

Paid vacation, sick, marriage, bereave

Job summary

T&T Supermarket Inc. in Markham, Ontario, is seeking a Manager of Learning & Development to lead training strategy, design, and delivery across North America. You will oversee culture and compliance programs, perform needs analyses, and partner with executives to schedule topics and logistics.

Experience in retail training and bilingual English/Chinese is highly valued. You will manage internal and external trainers, develop both in-class and online courses, and drive post-course surveys.

Qualifications

• 5–8 years in training and development, preferably retail or service.
• Strong knowledge of adult learning principles and application.
• Bachelor's degree or diploma in HRM or related field.
• Self-motivated with a drive for continuous learning and development.
• Able to source course providers and rapidly learn new tech.

Responsibilities

• Design, deliver, and improve culture training to embed values and drive engagement.
• Oversee compliance training and ensure understanding of laws and policies.
• Conduct training needs analyses and organize sessions across regions.
• Lead the L&D team for West, East, US Support Centre, and Store Ops.
• Coordinate internal and external training, including logistics and materials.
• Develop courses (in-class and online) and confirm deliverables with users.
• Launch post-course surveys and share results with stakeholders.
• Maintain training records in HRIS and LMS systems; ensure data accuracy.
• Manage external training processes and approvals for applications.
• Stay updated on new training courses and make recommendations.
• Support day-to-day HR operations and confidentiality of records.

Skills

Adult learning

Presentation skills

Communication skills

Bilingual English/Chinese

Project management

Education

Bachelor's or diploma in HR/related

Tools

MS Office

eLearning (iSpring)

Job description

Salary $80,000 - $95,000 / year (Salary negotiable & commensurate with experience and qualifications.)

Date Posted 10/22/2026

The Opportunity

Reporting to the Associate Director, Human Resources, the Manager, Learning & Development is the key liaison for all internal and external training matters in North America. The position needs to conduct training needs analysis and post-course surveys; hold discussions with the identified executives or directors to confirm training topics and schedules; identify external trainers to share their expertise with us; facilitate training sessions (both in-class and online) by partnering closely with all internal and external stakeholders in ensuring all logistics, equipment, presentation materials are all pre-arranged properly.

You Will

• Oversee the design, delivery, and continuous improvement of culture training initiatives to embed company values, foster an inclusive environment, and drive team engagement across all regions.
• Manage and ensure the effective implementation of compliance training programs, guaranteeing that all employees understand and adhere to relevant laws, regulations, and internal policies.
• Conduct training needs analysis periodically to ascertain departmental training needs; source, organize and conduct training sessions to fulfill departmental training requests
• Lead the Learning and Development team in delivering training programs for colleagues in the West Region, East Region, US Support Centre, and Store Operations, including management staff.
• Act as the key liaison for all internal and external training matters related for employees from the Support Centre, Eastern Support Centre and US Support Center. Partner closely with all internal and external stakeholders in ensuring all logistics, equipment, announcements, presentation materials are pre-arranged properly
• Participate in meetings with the identified executives or directors to confirm training topics and schedules
• Source external trainers to share their expertise with us and conduct research and review of courses that are beneficial to a specific department
• Organize and conduct internal instructor-led classes and e-Learning training courses; develop and design courses (both in-class and online courses) and confirm with users on course deliverables to be delivered
• Design, launch and administer Post-course Survey to ascertain course participants' response to the course; share survey results with relevant parties
• Partner closely with other departments in updating and maintaining training records in HRIS and LMS systems; clarify with the relevant departments for any ambiguities related to the training data
• Administer the end-to-end external training process by providing guidance to employees on the external training application process ensuring that proper authorization is obtained on each application form
• Keep abreast of new or useful training courses (classroom, on-line and webinars) that will be beneficial to the company, make recommendations to the Director, Human Resources and other relevant departments
• Maintain strict confidentiality and keep proper employee records all the time
• Support the day-to-day efficient operation of the HR Department by performing any assigned duties and projects

You Should Have / Be

• Possess at least 5-8 years' experience in the training and development field, preferably in retail or service sector
• Have a good understanding of adult learning principles and techniques and a demonstrated knowledge of how to apply these principles in the development and delivery of employee training
• Possess a bachelor's degree or diploma in Human Resources Management or related disciplines
• A self-learner with high motivation to engage in continuous learning and self-development opportunities
• Resourceful and savvy, able to source course providers and pick up new technology quickly
• Good presentation skills; prior experience in conducting training is required
• Able to handle confidential information professionally and in an ethical manner
• Demonstrate a keen sense of urgency and commitment to follow up and meet multiple deadlines without compromising on work quality
• High level of integrity and ethics ; able to work independently and collaboratively as part of a team
• Strong communication and organizational skills; able to prioritize and handle multiple tasks simultaneously
• Strong writing, verbal, and presentation skills; must be fluent in English and is able to understand, speak and read Chinese (Cantonese &/or Mandarin), ability to type Chinese.
• Possess advance technical skills for Microsoft Office (Outlook, Word, Excel, PowerPoint) and eLearning software (iSpring Suite preferred)

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

• Performance bonuses
• Long term disability insurance
• Extended health/dental/vision care
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves

Shift

5-day work week (Monday to Friday), 9:00am - 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement

Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.