Manager, KYC & Remediation, Canadian Business Banking

BMO; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

BMO's Canada Business Banking division is seeking a program lead to drive the delivery of its customer remediation initiative. You will oversee an onshore/outbound calling effort and ensure critical customer profile data is bolstered to support KYC and Tax monitoring.

You will monitor the current process, address deficiencies, and execute smooth change management. You will manage relationships with CBB leadership, frontline staff, technology teams, risk partners, and a small internal team and

Responsibilities

• Oversee an inbound/outbound calling initiative and represent the remediation effort.
• Monitor the current remediation process, identify deficiencies, and implement improvements.
• Execute smooth change management of the process.
• Manage key relationships with CBB leadership, frontline sales and service personnel, technology teams, risk partners, and contract agents.

Job description

This role will drive the successful delivery of Canadian Business Banking's customer remediation program. CBB needs to bolster critical customer profile data to support KYC and Tax monitoring. An external team has been established for inbound and outbound calling. This role will be responsible to oversee and represent this initiative. They will monitor the existing process, address deficiencies, identify opportunities for improvement and execute smooth change management of the process. They will also manage key relationships through the process including CBB leadership, front line sales and service personnel, technology, first and second line risk partners, and a team of 1 internal resource and :30 contract agents.

Supports the business/group leader in the effective implementation, maintenance and administration of first line of defense (1st LOD) programs (e.g., operational risk, AML, compliance, regulatory, etc.), including overseeing business operations within the jurisdiction to ensure adherence and