Manager, IT Business Services

Export Development Canada; Ottawa; Hybrid; CAD 109,000 - 147,000; Full time

Job summary

Export Development Canada is seeking a Manager, IT Business Services for their Digital & Technology Solutions team in Ottawa. The role involves overseeing operational excellence, supporting team development, and enhancing the service delivery within a hybrid work environment. Join a diverse team that fosters growth and collaboration while making a significant impact on Canadian global trade.

Benefits

Flexible benefits

Defined Contribution Pension Plan

Competitive vacation program

Comprehensive wellness programs

Professional Development opportunities

Qualifications

• Minimum 7-10 years of experience managing or leading operational support in IT.
• Experience with financial governance and procurement systems.
• Bilingual in English and French.

Responsibilities

• Lead a team to streamline business support services.
• Build relationships across departments for collaboration.
• Drive process improvements and manage change.

Skills

Change Management

Team Leadership

Relationship Building

Operational Excellence

Education

Post-secondary degree in Business Administration or Information Technology

Job description

Application deadline: July 10th, 2025

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Manager, IT Business Services

Employment Type:Permanent

Compensation Details :

• Mgr Vendor & Supplier Mgmt 19: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa.
• Relocation assistance is available for candidates who meet the eligibility criteria.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Collaborate with a diverse, experienced team – Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.
• Thrive in a supportive, teamwork-driven environment – Flourish in a workplace where collaboration and mutual support are paramount.
• Impact global communities through sustainable growth in emerging markets – Make a meaningful difference by fostering sustainable development in key regions around the world.
• Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family-Friendly Employers – Join a company that is celebrated for its commitment to excellence, diversity, and work-life balance.
• Enjoy a comprehensive Total Rewards package:
  • Flexible benefits – Our program lets you choose coverage that suits your unique needs, including Medical, Dental, Life, and more. Plus, we offer additional Flex credits to tailor your plan even further.
  • Defined Contribution Pension Plan – Secure your future with our generous matching program that helps you save for retirement.
  • Competitive vacation program – Enjoy a work-life balance with our competitive vacation program, starting with 4 weeks of vacation and 2 floater days each year for permanent employees.
  • Comprehensive wellness programs – Stay healthy and happy with access to wellness initiatives, mental health support, and fitness programs.
  • Professional Development – Advance your career with our support for growth and development through conferences, language training, and educational opportunities.

Team Overview:

• The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:
  • Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
  • Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
  • Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
  • Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.
• As the Manager of the Digital Office Services (DOS) team, you will lead a high-performing group at the heart of operational excellence within the Digital & Technology Solutions (DTS) organization. This role offers a unique opportunity to shape and streamline critical business support services that enable technology leaders to focus on strategic innovation. You’ll oversee a broad portfolio of services—from managing technology contract invoices to coordinating external workforce processes—ensuring consistency, compliance, and clarity across the IT landscape. Your leadership will be instrumental in driving process improvements, enhancing service delivery, and fostering a culture of operational rigor and continuous improvement.
• This is a highly collaborative role that places you at the intersection of technology, finance, procurement, and technology vendor management. You’ll work closely with internal partners such as Procurement, Accounts Payable, Security, and the DTS Leadership team to align and evolve processes that support a growing and dynamic organization. Your ability to lead change, build trusted relationships, and deliver results will be key to the team’s success. If you’re passionate about operational excellence, thrive in a fast-paced environment, and enjoy leading cross-functional initiatives that make a tangible impact, this role offers a rewarding and influential career path.

What you will be doing:

• Foster strong, trust-based relationships across the Digital & Technology Solutions (DTS) group and with key partners such as Procurement, Accounts Payable, and Security.
• Empower team members by clarifying roles, sharing knowledge, and creating space for them to lead process improvements and operationalize solutions that enhance service delivery.
• Champion the purpose and value of the DOS team within the broader DTS strategy by translating the team’s operational mandate—such as expense entry, invoice processing, and external workforce coordination—into clear, actionable goals that align with EDC’s strategic vision.
• Support the growth and development of a team managing repeatable operational processes by ensuring each team member has the clarity, feedback, and support needed to thrive.
• Encourage continuous learning and cross-functional collaboration to build a resilient, agile team capable of adapting to evolving business needs.
• Act as a change leader by transparently communicating evolving service requirements and organizational priorities, and help the team and stakeholders navigate change by actively listening, addressing concerns, and promoting inclusive, agile thinking.
• Drive continuous improvement by identifying inefficiencies and implementing enhancements that align with enterprise goals.
• Interpret and apply procurement, financial, and IT governance policies to ensure consistent and compliant execution of DOS services.
• Develop and refine procedures that support policy adherence and operational excellence, and monitor their implementation across the team.
• Serve as a trusted advisor to internal clients across DTS and EDC, building credibility through reliable service delivery and proactive problem-solving.

What we are looking for:

• A post-secondary degree or diploma in Business Administration, Information Technology, or a related field.
• Minimum of 7-10 years of experience managing or leading operational support functions within an IT or technology-focused environment.
• Demonstrated experience leading a team responsible for delivering critical business services and proficiency with performance management and talent development.
• Strong understanding of IT financial governance, invoice processing, and procurement requisition systems.
• Proven track record of creating a team culture of trust and inclusion and developing talent.
• Demonstrated ability to lead process improvement initiatives, manage change, and align cross-functional teams to implement new or evolving business processes.
• Experience building and maintaining collaborative relationships with internal stakeholders (e.g., Procurement, Accounts Payable, Security, IT leadership) and external vendors.
• Bilingual in both official languages (French and English).

What will make you stand out:

• Proficiency in analyzing operational data, identifying trends, and producing reports to support decision-making and performance tracking.

Eligibility:

• Eligibility: EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements.The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Should you require any accommodation during the recruitment and selection process, please let our Recruitment team know

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.