Manager, Insurance Operations, Document & File Management

Foresters Financial; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the insurance sector is seeking a Manager for Insurance Operations, focusing on Document & File Management. This role combines leadership with operational excellence, overseeing teams and driving process improvements to enhance service delivery. The ideal candidate will have a strong background in insurance operations and a commitment to fostering a high-performance culture.

Qualifications

• 3-5 years operational and leadership experience in Insurance Operations.
• Knowledge of insurance products and document management systems.

Responsibilities

• Manage teams and develop automation systems.
• Lead innovation and transformation in document handling.
• Plan and control departmental budget.

Skills

Analytical

Communication

Leadership

Technical

Education

University degree in business

Accounting

Job description

Career Opportunity

Role Title: Manager, Insurance Operations, Document & File Management

Purpose of role: The Manager, Insurance Operations, Document & File Management provides leadership and ensures a consistent and exceptional service experience for internal and external customers. The role involves leading the planning and implementation of major change initiatives. It combines people leadership and individual contributor skills.

The manager oversees the document handling environment supporting the entire Insurance Operations organization. This includes leading teams in Mail Services, Imaging & Indexing, Packaging, and Documaker to improve the document environment by stress testing controls, identifying enhancements, and collaborating with stakeholders.

As a member of Insurance Operations, the manager is responsible for achieving business results through effective team development and leadership, ensuring high service standards, motivating staff, and participating in major change initiatives.

Key Responsibilities

1. Drive Operational Excellence: Manage teams, develop automation systems, ensure compliance, handle recruitment and performance management, collaborate with stakeholders, support projects, and oversee financial transactions and controls.
2. Leadership & Talent Development: Communicate proactively, coach and mentor, develop leadership, build strong relationships, re-prioritize based on business needs, and ensure service standards.
3. Drive Process Improvement: Lead innovation and transformation, support reports and investigations, manage change, stay updated on industry trends, handle escalations, and promote continuous improvement.
4. Expense Management: Plan and control departmental budget, maintain expense records, and seek cost efficiencies.

Key Qualifications

• University degree in business, accounting, or equivalent experience.
• 3-5 years operational and leadership experience in Insurance Operations and the insurance industry.
• Strong analytical, technical, and communication skills, with knowledge of insurance products and document management systems.
• Ability to influence stakeholders, prioritize tasks, and work independently or in teams.

#LI-Hybrid

Equal Opportunity Employment and Inclusion: Foresters Financial is committed to diversity, inclusion, and providing accommodations during the recruitment process. For accommodations, contact [e-mail].

Only selected candidates will be contacted for further consideration.