Digital Lending Specialist Level 1

Fairstone Bank; Montreal; Hybrid; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Health & dental coverage

Retirement savings plan

Gym access

Education assistance

Parental leave

WorkPerks discounts

Job summary

Fairstone Bank in Montreal, QC, is hiring a Sales Advisor focused on lending solutions and customer service excellence. You will drive revenue by promoting loan products, processing applications, and supporting digital initiatives, in a hybrid work setting.

The role requires at least 1 year of sales experience, strong interpersonal and negotiation skills, and a customer-first mindset. We offer health/dental benefits, retirement savings, and growth opportunities through Fairstone Academy.

Qualifications

• 1+ year of sales experience with a focus on meeting targets.
• Strong interpersonal, communication, and negotiation skills.
• Customer-first mindset with ability to deliver value.

Responsibilities

• Promote and sell loan and protection products in a sales-driven environment.
• Understand customer needs to recommend financial solutions.
• Manage sales process from application to closing, in person or virtually.
• Build relationships and earn trust through excellent service.

Skills

Sales

Customer service

Interpersonal skills

Negotiation

Education

High school diploma

Post-secondary education in finance or business (asset)

Job description

Who we are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending, we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

About the role

This role is responsible for driving business growth and delivering exceptional customer experience. Key responsibilities include generating revenue by offering lending solutions, increasing sales of cash advances, insurance, and optional products, supporting digital and strategic initiatives, and managing early-stage delinquent accounts. The role also focuses on building strong customer relationships, identifying and addressing customer financial needs, supporting process improvements and strategic initiatives, and assisting the Branch Network in delivering effective customer service.

What you’ll do

• Actively promoting and selling loan and protection products in a fast-paced, sales-driven environment
• Understanding customer needs to recommend the right financial solutions
• Managing the entire sales process, both in person and virtually - from application to closing
• Building strong relationships and earning trust through excellent service
• Staying focused on individual and team sales goals
• Performing credit assessments, processing payments, and managing overdue accounts

What we are looking for

• High school diploma (post-secondary education in finance, sales, or business is an asset)
• Minimum 1 year of sales experience with a focus on meeting/exceeding targets
• Strong interpersonal, communication, and negotiation skills
• A customer-first mindset and a passion for delivering value

What you’ll love about working here

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.

For more information on who we are as an employer click here.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca