Manager, Implementation (Remote, Canada)

GoCanvas Holdings, Inc.; Canada; Remote; CAD 83,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Remote-first

Job summary

GoCanvas Holdings, Inc. (SiteDocs) in Canada is seeking a Manager, Implementation to lead a 3–8 person team, driving playbooks, dashboards, and end-to-end delivery. The role partners with Sales, Customer Success, Support, Professional Services, and Product to remove blockers and improve time-to-value.

You will coach, monitor KPIs, and advance team development in a fast-growing SaaS environment. This remote role offers CAD compensation aligned with market norms.

Qualifications

• 6–8+ years in onboarding, implementation, customer success, or project management in a tech-driven environment; 2+ years of people management.
• Deep understanding of GoCanvas/SiteDocs products and implementation methodology.
• Proven ability to coach, develop, and hold a team to performance and quality standards.
• Strong project/program management with scalable delivery processes.
• Data-driven approach using dashboards, CRM, and analytics tools.
• Excellent communication and stakeholder-management across cross-functional partners.

Responsibilities

• Lead and develop a team of 3–8 through regular 1:1s and performance planning.
• Monitor dashboards, KPIs, and CSAT to identify trends and coaching opportunities.
• Own and improve implementation playbooks, methodologies, tooling, and training.
• Manage capacity planning, workload assignment, and onboarding in partnership with the Team Lead.
• Collaborate with Sales, Customer Success, Support, Professional Services, and Product to optimize the customer journey.
• Assist leadership in communicating priorities and cascading goals.
• Track and report on implementation metrics at team and portfolio level.

Skills

People management

Project management

Data-driven decisions

Communication

SaaS/tech experience

GoCanvas/SiteDocs knowledge

Tools

CRM tools

Analytics tools

Job description

The Role, Manager, Implementation

this role is based for applicants located in Canada

SiteDocs, aGoCanvascompany, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and safety across construction, engineering, infrastructure, logistics, and beyond. We’rethe highest-rated EHS platform on Gartner-owned Capterra, empowering field teams and safety leaders to replace paperwork, boost compliance, and drive real-time visibility where it matters most.

SiteDocs is part of the Nemetschek Group — a publicly traded European software company with a multi-billion-euro marketcapitalisation. The group brings together more than 15specialisedbrands, includingGoCanvas, Bluebeam,FirmusAI,Nevaris,AllPlan,VectorWorks, andSpaceWell, serving customers across the full AECO (Architecture, Engineering, Construction & Operations) spectrum. Together,we’reshapinga smarter, safer, and more sustainable built world.

Position Overview:

The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for a team of 3–8, proactively monitors dashboards, KPIs, and quality metrics to identify coaching opportunities and process gaps, and partners with the Director of Implementation to build and continuously improve playbooks, methodologies, and the end-to-end customer journey. The Manager works cross-functionally with Sales, Customer Success, Support, Professional Services, and Product to remove blockers, represent the team's needs, and surface ideas that improve time-to-value and customer outcomes.

Your Most Important Initiatives:

• Lead, coach, and develop a team of 3–8 (Team Lead, Sr. Implementation Managers, Implementation Managers, and Implementation Specialists) through regular 1:1s, performance management, and career development planning.
• Proactivelymonitordashboards, KPIs, and quality/CSAT metrics toidentifyperformance trends, coaching opportunities, and process gaps across the team.
• Own and continuously improveimplementationplaybooks, methodologies, tooling, and training to increase consistency, quality, and time-to-value at scale.
• Manage team capacity planning, account/workload assignment strategy, hiring, and onboarding of new team members, in partnership with the Team Lead.
• Partner cross-functionally with Sales, Customer Success, Support, Professional Services, and Product to improve the end-to-end customer journey and resolve systemic blockers.
• Assist the Director of Implementation in leading team meetings, communicating strategic priorities, and cascading company and departmental goals.
• Track and report on team- and portfolio-level implementation metrics (time-to-go-live, adoption, CSAT, escalation trends) to the Director of Implementation.
• Surface ideas and recommendations to the Director of Implementation on team structure, process design, and broader customer journey strategy.

What You Bring:

• 6–8+ years of experience in onboarding, implementation, customer success, or project management, specifically in a tech-driven environment, including at least 2 years of direct people-management experience.
• Deep understanding of GoCanvas/SiteDocs products, implementationmethodology, and common industry use cases and workflows.
• Proven people-management experience, with the ability to coach, develop, and hold a team accountable to performance and quality standards.
• Strong project and program management skills, with experience defining and scaling repeatable delivery processes.
• Data-driven approach to team performance and customer outcomes; comfortable using dashboards, CRM, and analytics tools to guide decisions.
• Exceptional communication and stakeholder-management skills, with the ability torepresentthe team's needs to senior leadership and cross-functional partners.
• Experience improving or scaling implementation processes, playbooks, or tooling in a high-growth SaaS environment.
• Strong interpersonal skills for building relationships with cross-functional partners (Sales, Professional Services, Support, Product) and peers.
• Adaptable and comfortable with change in a fast-paced, dynamic environment.

Extra:

Experience managing a team spanning multiple experience levels (individual contributor through player-coach) is a plus.

Why Join Us?

Join a mission-driven team focused on proactive customer success and long-termpartnership. You'llcollaborate with supportive colleagues,impactbusiness growth, and play a critical role in ensuring our customers thrive withGoCanvas&SiteDocssolutions.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform withexcellence,we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

If you have any questions about your personal data privacy atSiteDocs, please visit our privacy page.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team thatrepresentsa variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If you need special assistance or accommodation while seeking employment with us.

We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.

We take into account an individual’s qualifications, skillset, and experience in determiningfinalsalary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected base salary for this position is $92,500 CAD. The actual offer will be at the company’s sole discretion anddeterminedby relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This role is a #LI-Remote opportunity.