Manager HR Service Delivery & Technology

Dexterra Group; Mississauga; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work model

Professional dues support

Employee Referral Program

Career growth opportunities

Great Place to Work certification

Job summary

Dexterra Group in Mississauga is seeking a Manager, HR Service Delivery & Technology to lead the Dayforce implementation across Canada and the U.S., driving stabilization, governance, and continuous improvement of the HCM platform, analytics and reporting.

You will bridge HR, IT and business stakeholders, oversee configuration, security, integrations and testing, and coach a team of HCM analysts to deliver reliable HR services and scalable operations.

Qualifications

• 7+ years of progressive experience in HR technology, HR operations, or related field.
• Deep hands-on Dayforce HCM experience across multiple modules (Core HR, Benefits, Onboarding, Recruiting, Analytics/Reporting).
• Experience leading HCM implementations, stabilization, governance, and continuous improvement work.
• Strong understanding of HR service delivery, data governance, and security/compliance.
• Proven people leadership experience, including coaching technical and service delivery resources.
• Strong communication skills to explain technical concepts to HR, IT, and executives.
• Degree in Human Resources, Business Administration, Information Systems or related field.

Responsibilities

• Lead remaining Dayforce implementation activity for HR-owned modules and stabilization.
• Act as HR technology owner for Dayforce modules, focusing on governance and data integrity.
• Oversee workflows, security roles, configuration, integrations, testing and documentation.
• Coordinate with Payroll, IT, Finance and stakeholders to resolve system issues.
• Establish post-go-live support model with intake, escalation and documentation.
• Lead and develop a team of HCM analysts and coordinators.

Skills

HR technology

HCM systems

Data governance

Leadership

Analytical skills

Communication skills

Stakeholder management

Problem solving

Education

Bachelor's degree in HR/Business/IS

HR certification or related designation

Tools

Dayforce HCM

HRIS platforms

Job description

Company Description

Dexterra Group is a fast‑growing, financially strong, publicly listed company (TSX:DXT) with a far‑reaching presence across North America, offering numerous full‑time and part‑time opportunities. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work‑life balance, and doing what you love. For over 75 years, our companies have served North American clients to create and manage built environments that play a vital role in the economy and local communities. We are proud to say: Work That Matters, People Who Care.

Job Description

Manager, HR Service Delivery & Technology – help complete our Dayforce implementation across Canada and the U.S. and lead the platform into its next phase of stabilization, governance, optimization, and continuous improvement.

This role is designed for an HR professional who understands both the technical and operational side of a successful HCM environment. From configuration and workflows to integrations, reporting, security, testing, and support, you'll help ensure Dayforce delivers value long after implementation. Our operations teams rely on accurate workforce data, efficient processes, and reliable systems to make informed decisions every day. You'll play a key role in ensuring our HR technology supports those operations while creating a consistent experience for employees and leaders across the organization.

Key Responsibilities

• Lead the remaining Dayforce implementation activity for HR‑owned modules—configuration, testing, issue resolution, cutover, go‑live, and stabilization.
• Act as the HR technology owner and subject matter expert for Dayforce HR modules, focusing on governance, data integrity, compliance, and alignment to business requirements.
• Oversee workflows, forms, security roles, system configuration, integrations, testing, documentation, change control, and release‑related activity.
• Coordinate closely with Payroll, Workforce Management, IT, Finance, HRSC, and business stakeholders to resolve system and process issues.
• Establish and manage the post‑go‑live support model, including intake, issue tracking, escalation, vendor support, documentation, and clear accountabilities.
• Lead, coach, and develop a team of HCM analysts and HR Service Delivery coordinators, building technical, reporting, and service delivery capability.
• Improve HR service delivery processes, intake channels, service standards, case/request management, escalation practices, and knowledge documentation.
• Use HR data, service trends, reporting, dashboards, and issue analysis to identify root causes and recommend practical improvements.
• Develop a roadmap for future Dayforce enhancements, upgrades, integrations, reporting improvements, and process optimization.
• Translate complex system, process, and data concepts into clear guidance for HR, business leaders, and executive stakeholders.

Qualifications

• 7+ years of progressive experience in HR technology, HCM systems, HR operations, shared services, service delivery, or a related environment.
• Deep hands‑on Dayforce HCM experience across multiple modules – Core HR, Benefits, Onboarding, Recruiting, Compensation, Analytics/Reporting, workflows, configuration, security roles, forms, data management, integrations, testing, issue resolution, and post‑go‑live support.
• Experience supporting or leading HCM implementation, stabilization, governance, and continuous improvement work.
• Strong understanding of HR service delivery, shared services, HR operations, SOPs, process governance, issue management, data governance, security, compliance, and reporting.
• Proven people leadership experience, including the ability to lead technical and service delivery resources through implementation and steady‑state support.
• Strong analytical and problem‑solving skills, with the ability to assess issues, identify root causes, and develop practical solutions.
• Strong communication skills, including the ability to explain technical and process concepts clearly to HR, business, IT, and executive audiences.
• Experience working across multiple stakeholders, including HR, Payroll, IT, Finance, vendors, and business leaders.
• A degree in Human Resources, Business Administration, Information Systems, or a related field.
• Human Resources designation, HCM certification, or project/change management certification is an asset.

Workplace Benefits & Perks

• Be part of an industry driving real impact.
• Award‑winning safety culture.
• Supportive team environment with room to grow.
• Flexible hybrid work model.
• Professional dues support.
• Employee Referral Program.
• Company growth and career advancement opportunities.
• Certified as a Great Place to Work (2025‑2026).

Dexterra Group is an equal‑opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Indigenous status, or any other legally protected factor. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview. Note, we are not accepting candidates from recruitment agencies.