Manager HOPE Program

360°kids; Markham; On-site; CAD 85,000 - 120,000; Full time

Job summary

360°kids is seeking a Manager of the HOPE Program to oversee day-to-day operations, lead a diverse staff, manage the program budget, and help secure funding. The role emphasizes youth-centered, trauma-informed practice and strong collaboration with community stakeholders.

The successful candidate will ensure licensing compliance, build partnerships, and drive continuous program improvement while managing risks and reporting to senior leadership.

Qualifications

• Leadership and staff management experience in youth services
• Experience developing funding proposals and reporting to funders
• Bachelor's or Master's in Social Work or related field with 5+ years in not-for-profit management

Responsibilities

• Oversees day-to-day operations of the HOPE program
• Leads a diverse staff team and supports staff development
• Manages program budgets and financial reporting
• Develops and maintains partnerships with community stakeholders
• Ensures compliance with licensing and regulatory requirements
• Participates in intake assessments and program planning
• Promotes safe, inclusive, trauma-informed practices
• Represents program in communications with funders and regulators

Skills

Leadership

Youth work knowledge

Communication

Funding proposals

Relationship building

Budgeting

MS Office

Teamwork

Education

Bachelor's or Master’s in Social Work or related field

Tools

MS Office

Job description

The Manager of HOPE Program oversees all aspects of the HOPE program. Duties include: managing the day-to-day operations (e.g. provision of recreation, community supports, outreach, etc.); leading a diverse staff team; financial management of the program’s budgets; proposal writing; and assistance with funding procurement.

Key Responsibilities

• Delivers on the HOPE program’s overall mission, strategic direction, goals, and operating principles for the HOPE program in accordance with the approved Strategic Plan of 360kids.
• Develops, directs, and implements approved strategies and plans that will result in the achievement of the program’s goals and objectives.
• Responsible for developing and managing all program delivery, including day-to-day operations, staffing coverage, service coordination, quality assurance, and continuous improvement of all operational components.
• Ensures program services are delivered using youth-centred, trauma-informed, anti-oppressive, culturally responsive, and inclusive practices.
• Collaborates with a broad range of stakeholders in the creation and facilitation of effective partnerships.
• Works to ensure effective communication and integration of all programs at HOPE.
• Upholds licensing standards set by the Ministry of Children, Community and Social Services.
• Manages the program’s established formal relationships, as well as procures new partnerships to support the program.
• Ensures that all program activities comply with internal program plans, organizational policies and procedures, applicable standards, licensing requirements, and laws.
• Reviews, implements, and supports the ongoing improvement of program policies, procedures, and operational practices.
• Promotes a safe work and service environment by supporting health and safety practices, risk mitigation, incident reporting, and appropriate follow-up.
• In the event of a crisis or critical incident, exercises judgment and initiative in managing contact with the Senior Manager of Housing Programs, appropriate Ministries, and other interested parties.
• In conjunction with the Team Lead, participates in intake assessments of potential clients.
• Provides leadership to a diverse staff team, including recruitment and selection, onboarding, training, development, engagement, and retention of program staff to ensure ongoing competent, experienced, and effective delivery of the program.
• Supports the supervision of HOPE Youth Workers, in conjunction with the Team Lead of HOPE.
• Manages for high performance by empowering staff, team building, coaching/mentoring, motivating employees, and addressing performance concerns in a timely and documented manner.
• Conducts regular supervision, performance reviews, attendance management, goal setting, and follow-up with staff in alignment with organizational policies and Human Resources practices.
• Ensures staffing schedules, shift coverage, vacation approvals, and vacancy planning support safe and effective program operations.
• Ensures that appropriate policies and procedures are utilized by program staff and that all staff complete mandatory recording and reporting.
• In consultation with the Senior Manager of Housing Programs and People and Culture, hires and terminates staff for all program positions; recruits and supervises volunteers and students.
• Participates in the 360kids' on-call rotation outside of core working hours (evenings, weekends, and holidays) to provide support for staff and program operations in emergency situations.
• Assumes accountability for sound financial management and appropriate controls of the program’s budget.
• Participates with the Senior Manager of Housing Programs in preparing annual operating budgets in accordance with the needs of both the program and 360kids for submission to the funder and/or the Board of Directors.
• Informs the Senior Manager of Housing Programs of the financial needs to meet program objectives.
• Responsible for relations with the communities being served by the program and with the general public.
• Provides reports and related information, as required, to the Senior Manager of Housing Programs, COO, CEO, Board of Directors, other designated organizations, and appropriate regulatory agencies.

Knowledge and Skills Required

• Leadership skills, including motivation, delegation, coaching/mentoring, empowerment, and the ability to motivate staff.
• Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (e.g. CYFSA).
• Excellent communication, facilitation skills, and interpersonal skills, including superior presentation and public speaking skills.
• Experience in developing funding proposals and managing accountability to funders.
• Relationship building and management skills to support relationships with peers, staff, partners, Ministry officials, and other stakeholders.
• Broad knowledge of community resources, including trends and gaps.
• Excellent administrative, organizational, financial, and budgeting skills and experience.
• Demonstrated experience with MS Office with the ability to prepare and write reports/records and maintain same.
• Ability to effectively perform job duties with minimal supervision.
• Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively with demonstrated problem solving ability.
• Bachelor's or Master's degree in Social Work or Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.
• Minimum of 5 years management experience working in the not-for-profit sector preferred.
• Current First Aid and CPR certification an asset.
• Current Broad Record Check (criminal background check