Manager, Group Governance

Sun Life Financial; Montreal; Hybrid; CAD 78,000 - 128,000; Full time

Job summary

Sun Life Financial seeks a Manager, Group Governance to oversee risk management within the Group Benefits and Group Retirement Services. The role involves contractual governance, compliance, and client-facing responsibilities to ensure adherence to regulatory standards, fostering a collaborative work environment focused on continuous improvement.

Benefits

Flexible Benefits

Pension and stock programs

Wellness programs

Career progression opportunities

Positive collaborative environment

Hybrid work environment

Qualifications

• Excellent understanding of group benefits and retirement services.
• Bilingual in French and English.
• Strong knowledge of privacy legislation.

Responsibilities

• Manage inquiries and contractual governance compliance.
• Support audits and maintain regulatory standards.
• Participate in client audits and governance processes.

Skills

Understanding of group benefits

Interpersonal skills

Organizational navigation

Analytical thinking

Problem-solving

Bilingual communication

Education

Certified Employee Benefit Specialist (CEBS)

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Manager, Group Governance is a key role in managing risk within the Group Benefits and Group Retirement Services business. The successful candidate will deliver centralized governance support to GB and GRS, with an initial focus on supporting the sponsor proposals, contracting, and due diligence processes. The role will require partnership with the respective Business Development and Proposals teams, and with key internal cross functional stakeholders. This role will at times be client-facing.

We are seeking an adaptable and forward-thinking professional ready to embrace new challenges and responsibilities as the role evolves in line with our organization's developing needs.

What will you do?

• Address inquiries in Sponsor Requests for Proposals, Quotations, or Information, with a focus on governance and compliance items.
• Provide expertise on sponsor contracts including Service and Fee Agreements (SFA) and Master Service Agreements (MSA) language related to governance items, ensuring that contractual agreements align with organizational standards and regulatory requirements.
• Engage in annual audits and certifications required to maintain compliance with sponsor contracts (ie. SOC2, ISO) for GB & GRS, ensuring thorough preparation and successful outcomes
• Participate in annual regulator inquiries and questionnaires.
• Maintain an up-to-date repository of standard responses addressing governance inquiries, tailored specifically for information used in business development proposals and sponsor agreements.
• Participate in client audits and client due diligence processes/questionnaires, providing expertise on Sun Life’s governance processes
• Maintain knowledge and understanding of key regulations governing sponsor agreements; conduct impact assessments and implement action plans when sponsor proposals, agreements, or due diligence processes are impacted by regulatory or legislative changes
• Provide expert support for additional governance processes as the team mandate evolves.

What you need to succeed?

• Excellent understanding of the group benefits and/or group retirement services environment
• Strong knowledge and understanding of privacy legislation and regulatory requirements
• Strong partnership and organizational navigation skills
• Exceptional written communication skills and the ability to present to executive-level and external audiences
• Advanced problem-solving, analytical, and critical thinking skills, with the ability to think clearly and respond effectively under pressure

• Strong organization skills, and the ability to handle multiple priorities independently
• Ability to review and interpret complex material such as legislative changes and legal agreements.
• Self-starter with initiative and desire to probe and develop solutions
• Ability to work in ambiguous situations with limited process definition or documentation
• Adaptability to change and ability to pivot quickly with shifting priorities
• Strong influence management and collaboration skills to achieve goals
• Certified Employee Benefit Specialist (CEBS) is an asset
• Bilingualism (French, English; both oral and written) is required for the frequent interactions with English- and French-speaking colleagues or internal partners across Canada and worldwide; the position reports to a unilingual English-speaking manager outside Quebec.

What's in it for you:

• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock, and savings programs to help build and enhance your future financial security
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to work in an environment committed to continuous improvement as well as personal growth and development
• The opportunity for career progression by consistently exceeding your performance goals
• The opportunity to work in a positive, dynamic, and collaborative work environment where you are encouraged to share your ideas.
• Hybrid work environment

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [e-mail] .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Business Analysis - Process

Posting End Date:

02/06/2025