Manager, Group Conversation (Hybrid)

Green Shield Canada (GSC); Old Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead project management in the health insurance sector. This role involves executing strategic plans for Group Conversion, optimizing processes, and managing partnerships to enhance customer experience. The ideal candidate will possess strong leadership skills and a deep understanding of the health insurance landscape. Join a purpose-driven organization that values inclusivity and strives for better health for all Canadians. This is an opportunity to make a meaningful impact while growing in a supportive and challenging environment.

Benefits

Diversity and Inclusion Programs

Professional Development Opportunities

Health and Wellness Programs

Flexible Work Arrangements

Qualifications

• 3+ years leading project/transformation work in the Health Insurance industry.
• 5+ years of business leadership experience.

Responsibilities

• Own execution on the strategic plan for Group Conversion to drive sales growth.
• Operational ownership of all components of the Group Conversion program.
• Establish partnerships with key teams and serve as the point of contact.

Skills

Project Management

Health Insurance Knowledge

Business Leadership

Data & Analytics

Customer Experience Management

Education

Post-secondary education in Business or related field

Tools

PMP Certification

LLQP Certification

CEBS Certification

Job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Reporting into the Director, Individual Direct Channel, this role will be responsible for the following:

Group Conversion Program Management:

• Own execution on the strategic plan for Group Conversion on key pillars as required to triple business outcomes over the next 3-5 years (Access to members, Speed to Act, Data & Analytics, In Plan member experience)
• Lead process deep dives and reconstruction/optimization as required to drive sales growth
• Operational ownership of all components of the Group Conversion program
• Develop a deep understanding of sponsor needs and opportunities relating to Group Conversion; own the sponsor exclusion list & process; provide support on specific needs such as mass layoffs, industry struggles, etc., participate in sponsor facing meetings as required
• Complaint investigation & resolution for Group Conversion issues
• Own the launch of MGA focused campaigns required to drive Group Conversion rate increases

Individual Direct Channel (IDC) Program Management:

• Directly or through their team, establish and manage the project plan for all IDC projects each year, providing cross-functional support to the IDC Leadership team
• Customer Experience owner for the IDC working in partnership with the Enterprise Customer Experience team

Partnerships:

• Establish partnerships with the Group Benefits Business Development teams and serve as the key point of contact for the IDC
• Establish partnership with the IND MGA/Advisor team and serve as the key point of contact for the IDC
• Establish partnership with the Consumer Strategy Group and serve as the key point of contact for the IDC; ensure alignment and synergies are established across the IDC
• Establish partnership with the Customer Experience group and serve as the key point of contact for the IDC
• Partner with Marketing as required to drive Group Conversion needs forward

WHO WE'RE LOOKING FOR

We’re not looking for just anyone. We’re looking for a unique individual with a big brain and a big heart who wants to help us create better health for all Canadians.

• 3+ years leading project/transformation work in the Health Insurance industry
• 5+ years of business leadership experience
• Post-secondary education in Business or related field

THE NICE TO HAVES

• Direct experience with group conversion programs
• PMP, LLQP, CEBS

Applications will be received until 7 p.m. EST, January 2, 2025.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).