Manager, Franchising, Tim Hortons, Canada

Restaurant Brands International; Toronto; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Annual discretionary bonus

Equity grants (LTIP)

Parental leave

Telemedicine & mental wellness

Job summary

Restaurant Brands International is seeking a Manager Franchising, TH Canada to lead nationwide franchisee recruitment and lifecycle management. You will partner with Field Operations, Legal, Communications, and Training to drive growth across TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands.

The role requires 3–5 years in business/franchising, a bilingual bonus, and strong financial/relationship skills.

Qualifications

• 3–5 years of experience in business, finance, franchising, or a related field.
• University degree in business, communications, hospitality, economics, finance or related.
• Strong preference for a bilingual candidate.
• Excellent interpersonal and communication skills.
• Strong business and financial acumen and business development capabilities.
• Ability to establish and build effective relationships and to work collaboratively with others to set and achieve goals.
• Ability to analyze and interpret information, identify issues and their causes, using good judgement to resolve issues.

Responsibilities

• Develop and execute the national recruiting strategy to attract high-quality franchisee candidates and provide data-driven insights.
• Implement initiatives to increase the quantity of highly-qualified applicants.
• Assess strategic needs and priorities across the nation with Field Operations.
• Analyze franchisee metrics to evaluate success of new placements.
• Improve the franchisee life-cycle experience from initial application through onboarding.
• Support succession planning and internal candidate development for future operators.
• Manage and develop the owner recognition program.
• Collaborate with Communications Team on owner recognition initiatives.
• Support the P&E model to evaluate performance and drive growth decisions.
• Develop and maintain a CRM platform to track owner information and data.

Skills

Interpersonal skills

Communication

Financial acumen

Relationship building

Collaborative teamwork

Education

University degree in business, communications, hospitality, economics, finance or related

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Position Overview

The Manager Franchising, TH Canada will support the franchisee lifecycle including franchisee recruitment, recognizing franchisee milestones, awarding franchisee extensions and supporting franchise sale transactions. The Manager will support the strategic plans to grow our franchisee base nationwide. This position will work directly with franchisee candidates, external vendors and internally with Field Operations, Operations Training, Communications Team, and Legal.

Responsibilities

• Responsible to develop and execute the national recruiting strategy to attract high-quality franchisee candidates, while providing data-driven insights and recommendations to support national growth
• Implement and execute strategic initiatives to increase the quantity of highly-qualified applicants
• Assess the strategic needs and priorities across the nation in liaison with the Field Operations team
• Analyze franchisee metrics to evaluate success of new franchisee placements
• Continuously improves the franchisee life-cycle experience, from initial application through onboarding, to strengthen brand perception and long-term success
• Support succession planning and internal candidate development to ensure a sustainable pipeline of future operators
• Manage and develop strategy for the owner recognition program
• Liaise with the Communications Team to execute on owner recognition initiatives
• Support the Performance & Expandability (P&E) model, the internal franchisee success system used to evaluate franchisee performance and drive growth decisions
• Develop and maintain a Customer Relationship Management (CRM) platform to track key owner information and data

Requirements

• 3 – 5 years of experience in business, finance, franchising, or a related field
• University degree in business, communications, hospitality, economics, finance or related
• Strong preference for a bilingual candidate
• Excellent interpersonal and communication skills
• Strong business and financial acumen and business development capabilities
• Ability to establish and build effective relationships and to work collaboratively with others to set and achieve goals
• Ability to analyze and interpret information, identify issues and their causes, using good judgement to resolve issues

Base salary range of $100,000 - $120,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills. This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics.

This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.

This posting is for an existing vacancy.

RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.