Manager, Food Services

Durham Region (The Regional Municipality of Durham); Pickering; On-site; CAD 100,000 - 125,000; Full time

Job summary

Region of Durham is seeking a Manager of Food Services to lead nutrition and food service operations for the home and community it serves. You will establish safety and quality standards, manage the department budget, and oversee a multidisciplinary team including a Dietitian, Supervisors, clerical staff, and food service staff.

The role requires a diploma/degree in Food & Nutrition Management, CSNM/OSNM/COD membership, and several years of leadership in long-term care.

Qualifications

• Approved diploma or degree in Food and Nutrition Management.
• Current membership in CSNM/OSNM or COD Ontario in good standing.
• Several years of leadership experience, ideally in a long-term care setting.
• Culinary experience or hospitality management is an asset.
• Knowledge of Fixing Long Term Care Act, 2021 and Ontario Food Premises Regulation.
• Nutrition knowledge for long-term care, safe food prep, storage and delivery.

Responsibilities

• Establish and implement standards for food safety and quality and ensure compliance with legislative requirements.
• Prepare, manage and monitor the annual budget for the department.
• Manage material resources (food, supplies, equipment, facilities) and research/plan/implement tech tools for food service operations to ensure quality and cost-effectiveness.
• Directly oversee the Therapeutic Dietitian, Food Services Supervisors, clerical staff and supervise Food Service Aides and Chefs.
• Lead recruitment, performance management and training, and resolve conflicts and grievances.
• Administer and monitor risk management programs to reduce risks from foodborne illness, nutrition gaps and safety issues.
• Develop and implement feedback/auditing tools to solicit customer input and improve service and processes.
• Promote good public relations and respond to inquiries/complaints in a timely manner.
• Participate in operational planning and develop/implement/evaluate departmental plans for Food Services.
• Comply with health and safety legislation and all related policies and procedures.

Skills

Leadership

Communication

Time management

Analytical thinking

Negotiation

Conflict resolution

Coaching / mentoring

Team building

MS Office

Food service software

Education

Diploma or degree in Food & Nutrition Management

CSNM/OSNM/COD Ontario membership

Tools

Point Click Care

Synergy

Meal suite

MS Office suite

Job description

Diversity, Equity and Inclusion Statement

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Location

This position is located at Seaton Village in Pickering, Ontario.

Manager, Food Services

Reporting to the Assistant Administrator, the Manager of Food Services will oversee and lead the department in the management of nutrition and food services to the home and the community it serves.

The incumbent will:

• Establish and implement standards for food safety and quality and ensure compliance with legislative requirements
• Prepare, manage, and monitor the annual budget for the department
• Manage material resources such as food, supplies, equipment, and facilities as well as research, plan and implement technological tools used for food service operations to ensure quality, accuracy, efficiency and cost-effectiveness
• Directly oversee the Therapeutic Dietitian, Food Services Supervisors, clerical staff and indirectly supervise a team of Food Service Aides and Chefs
• Ensure effective and efficient management of human resources by leading and participating in recruitment, performance management and training activities, as well as resolving conflicts and grievances
• Administer and monitor the department's risk management programs to reduce the level of risk associated with food borne illness, poor nutrition intake and health and safety issues
• Develop and implement various feedback and auditing tools to solicit input from customers and ensure satisfaction with the services provided, continuously looking for ways to improve service and processes
• Promote good public relations with internal and external customers and respond to inquiries and complaints in a timely manner
• Participate in the Home's operational planning process and develop, implement and evaluate departmental operational plans for Food Services to ensure compliance with legislated requirements and the Home's philosophy of care
• Work in accordance with the provisions of applicable health and safety legislation and all corporate/departmental policies and procedures related to occupational health and safety

The successful applicant will possess:

• Successful completion of an approved diploma or degree program in Food and Nutrition Management
• Current membership in good standing with the Canadian Society of Nutrition Management (CSNM), Ontario Society of Nutrition Management or College of Dietitians of Ontario
• A minimum of several years of leadership experience, ideally in a long-term care setting
• Culinary experience or hospitality management experience is an asset
• Thorough knowledge of the Fixing Long Term Care Act, 2021 and regulations and as amended, as well as the Ontario Food Premises Regulation under the Ontario Health Protection and Promotion Act
• Demonstrated knowledge of nutrition for long term care, safe food preparation, storage and delivery principles and related equipment
• Knowledge of Occupational Health and Safety Act, Workplace Hazardous Materials Information Systems (WHMIS), Employment Standards Act and other relevant legislation
• Knowledge of Continuous Quality Improvement tools and the Accreditation Canada process
• Demonstrated leadership and team building skills, along with the ability to coach, mentor and develop others
• Excellent oral and written communication and interpersonal skills
• Sound project/time management skills
• Highly developed analytical, problem solving, negotiation and conflict resolution skills
• Proficiency with MS Office applications, electronic healthcare records (i.e: Point Click Care),and food service software systems such as Synergy and Meal suite
• Demonstrated ability to cultivate a respectful and bias-aware team culture.

Management & Exempt Salary Grade 5

• Salary: $99,893 to $124,866 per annum

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. The successful candidate will be required to provide a satisfactory Police Vulnerable Sector Check dated within six (6) months from date of hire. Additionally, tuberculosis screening will be required in accordance with the FLTC Act (O.Reg. 246/22). Proof of education, qualifications and any other job bona fide requirements will also be collected. Finally, compliance with the Mask Fit Testing Program is required and will be coordinated as part of the orientation process.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process.

The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.