Manager, Field Operations – AB

Njoyn; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading broadband company in Canada is seeking a Field Operations Manager for the Alberta region. This role involves managing a remote team, overseeing network maintenance, and ensuring effective project execution. The ideal candidate will have extensive experience in network deployment, strong leadership skills, and a commitment to safety practices. This position is crucial for maintaining the reliability of the company's fibre and fixed wireless networks, requiring both technical expertise and excellent communication abilities.

Qualifications

• Minimum of five years related work experience.
• 2 years leadership experience in work group management.

Responsibilities

• Support the Network Build program and coordinate in-field project execution.
• Respond to critical outage events and manage day-to-day maintenance.
• Provide after hours on-call support for emergency restoration.

Skills

Team Management

Organizational Skills

Communication Skills

Problem Solving

Time Management

Education

Degree / Diploma in related discipline

Tools

Cacti

Ceragon

Alpha

Ciena

Cisco

Ericson

Huawei RAN equipment

Job description

We are looking for a Field Operations Manager for the Alberta region, that will be responsible for their remote team’s daily activities by supporting build projects, infrastructure maintenance and emergency repairs on both the Xplore Fibre and fixed wireless network. Excellent team management, organizational and communication skills are necessary. The successful candidate will provide hands-on direction, scheduling, and support for the Field Operations Technicians and resources. This individual will be required to plan maintenance and construction activities as well as handling escalated support requests. This position acts as a prime technical contact to external and internal support groups in the areas of network repair, maintenance, support, construction and safety practices. This role requires knowledge of IP Networking, extensive knowledge & experience of both Fibre & Fixed Wireless Network equipment and deployments. This position reports to the Regional Director of Network Deployment & Field Operations, and will involve both on call support and off-hours work.

Key responsibilities include :

• Support the Network Build program. Coordinate in-field project execution and hot-cut activities. Design and document process improvements. Plan and Implement site enhancements to improve the reliability of the Xplore network.
• Outage Management – Respond appropriately to critical outage events. This includes the coordination, communication, and troubleshooting of events in a timely manner from beginning through resolution. Active support of the infield team, resource coordination and continuous improvement.
• Team management & development, Policy & Best Practice development and field safety.
• Network Maintenance and optimization activities – manage and coordinate day-to-day maintenance and upkeep of the physical infrastructure.
• Provide after hours on-call support for the emergency restoration of services.
• Intermediate understanding of IP networking
• Experience configuring and installing Ceragon, Alpha, Ciena, Cisco, and Ericson or Huawei RAN equipment
• Experience with the construction and maintenance of communication tower sites;
• Experience with network monitoring tools (i.e. Cacti).
• Strong communications skills – written, listening and verbal, presentations etc.
• Strong organizational and time / task management skills

The ideal candidate will possess :

• A minimum of five years related work experience and a degree / diploma from a related discipline. 3-5 years’ experience with network deployment and management.
• Minimum of 2 years’ leadership experience in work group management with direct reports.
• Strong problem solving, organizational, verbal and written communication skills.
• Ability to work both independently and as part of a team, and interact with groups throughout the organization.
• Capable of working on a variety of projects and coordinating multiple priorities.
• Strong knowledge of both Fibre and Fixed Wireless Networks and deployments.
• Strong troubleshooting skills.
• Knowledge of field and construction safety practices.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview :

Xplore Inc. isCanada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.